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3 Cards in this Set

  • Front
  • Back
Direct forces
Immediate and daily influeces ona business; also known as the competitive environment; includes suppliers, competitors, and customers.
Indirect forces
General influences on a business; also known as the macroenvironment; includes legal, political, economic, tehnological, social-cultural, and global.
Business planning process Step #1: Situational analysis
Process used by planners to gather, analyze, and summarize relevant data; process reviews past events, identifies current conditions, aticipates future trends, and considers internal and external forces; results in idenification of decisions that need to be made and helps managers decide whether to move to next step in process.