Principles Of Supervision 2 (Dsst Peterson's Study Guide)

Front 1

__________ - an employee's belief that increased efforts will lead to achieving performance goals

Back 1

Expectancy

Front 2

_______________ - an employee's belief that good job performance will lead to a specific outcome

Back 2

Instrumentality

Front 3

_______ - the value that an employee places on specific outcome

Back 3

Valence

Front 4

________ ____ _________ - People satisfy needs in a specific order; physiological, safety, social, ego, and self-actualization

Back 4

Maslow's need hierarchy

Front 5

_________ ___ ______ - People have 3 basic sets of needs; existence, relatedness, and growth

Back 5

Alderfer's ERG theory

Front 6

___________ _____ - People have three dominant needs: achievement, affiliation, and power

Back 6

McClelland's needs

Front 7

The 4 steps of ___________ or formal control are:

1) Setting performance standards

2) Measuring performance

3) Comparing performance with the standard

4) Taking corrective action

Back 7

Bureaucratic

Front 8

The 4th step in the Control process incudes both __________ control and ________ control.

Back 8

specialist and operator

Front 9

___________ Control focuses on preventing problems before the occur; enacted before operations start; involves policies, procedures, and rules that limit certain activities; also known as preliminary control

Back 9

Feedforward

Front 10

__________ Control focuses on directing, monitoring and modifying ongoing activities

Back 10

Concurrent

Front 11

________ Control focuses on end results; uses performance data to correct deviations and guide future actions; Six Sigma is a feedback control tool used in manufacturing that aims to reduce defects.

Back 11

Feedback