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24 Cards in this Set
- Front
- Back
Ad hoc interpreter |
using a patient’s family member, friend, or child as interpreter for a patient with limited English proficiency (LEP) |
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Animism |
imagining that inanimate objects (e.g., a blood pressure cuff) come alive and have human characteristics |
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Avoidance language |
the use of euphemisms to avoid reality or to hide feelings |
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Clarification |
examiner’s response used when the patient’s word choice is ambiguous or confusing |
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Closed questions |
questions that ask for specific information and elicit a short, one- or two- word answer, a “yes” or “no,” or a forced choice |
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Confrontation |
response in which examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement |
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Distancing |
the use of impersonal speech to put space between one’s self and a threat |
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Elderspeak |
infantilizing and demeaning language used by a health professional whenspeaking to an older adult |
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Electronic health recording |
direct computer entry of a patient’s health record while in the patient’spresence |
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Empathy |
viewing the world from the other person’s innerframe of reference while remaining yourself; recognizing and accepting the other person’s feelingswithout criticism |
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Ethnocentrism |
the tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture’s way of life |
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Explanation |
examiner’s statements that inform the patient; examiner shares factual and objective information |
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Facilitation |
examiner’s response that encourages the patient to say more, to continue with the story |
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Geographic privacy |
private room or space with only the examiner and patient present |
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Interpretation |
examiner’s statement that is not based on direct observation, but is based on examiner’s inference or conclusion; links events, makes associations, orimplies cause |
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Interview |
meeting between the examiner and patient with the goal of gathering a complete health history |
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Jargon |
medical vocabulary used with a patient in an exclusionary and paternal- istic way |
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Leading question |
a question that implies that one answer would be better than another |
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Nonverbal communication |
message conveyed through body language—posture, gestures, facialexpression, eye contact, touch, and even where one places the chairs |
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Open-ended question |
asks for longer narrative information; unbiased; leaves the person free to answer in any way |
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Reflection |
examiner response that echoes the patient’s words; repeats part of what the patient has just said |
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Summary |
final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the healthproblem or need |
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Telegraphic speech |
speech used by age 3 or 4 years in which three- or four-word sentences contain only the essential words |
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Verbal communication |
messages sent through spoken words, vocalizations, or tone of voice |