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24 Cards in this Set

  • Front
  • Back

Ad hoc interpreter

using a patient’s family member, friend, or child as interpreter for a patient with limited English proficiency (LEP)

Animism

imagining that inanimate objects (e.g., a blood pressure cuff) come alive and have human characteristics

Avoidance language

the use of euphemisms to avoid reality or to hide feelings

Clarification

examiner’s response used when the patient’s word choice is ambiguous or confusing

Closed questions

questions that ask for specific information and elicit a short, one- or two- word answer, a “yes” or “no,” or a forced choice

Confrontation

response in which examiner gives honest feedback about what he or she has seen or felt after observing a certain patient action, feeling, or statement

Distancing

the use of impersonal speech to put space between one’s self and a threat

Elderspeak

infantilizing and demeaning language used by a health professional whenspeaking to an older adult

Electronic health recording

direct computer entry of a patient’s health record while in the patient’spresence

Empathy

viewing the world from the other person’s innerframe of reference while remaining yourself; recognizing and accepting the other person’s feelingswithout criticism

Ethnocentrism

the tendency to view your own way of life as the most desirable, acceptable, or best and to act in a superior manner to another culture’s way of life

Explanation

examiner’s statements that inform the patient; examiner shares factual and objective information

Facilitation

examiner’s response that encourages the patient to say more, to continue with the story

Geographic privacy

private room or space with only the examiner and patient present

Interpretation

examiner’s statement that is not based on direct observation, but is based on examiner’s inference or conclusion; links events, makes associations, orimplies cause

Interview

meeting between the examiner and patient with the goal of gathering a complete health history

Jargon

medical vocabulary used with a patient in an exclusionary and paternal- istic way

Leading question

a question that implies that one answer would be better than another

Nonverbal communication

message conveyed through body language—posture, gestures, facialexpression, eye contact, touch, and even where one places the chairs

Open-ended question

asks for longer narrative information; unbiased; leaves the person free to answer in any way

Reflection

examiner response that echoes the patient’s words; repeats part of what the patient has just said

Summary

final review of what examiner understands patient has said; condenses facts and presents a survey of how the examiner perceives the healthproblem or need

Telegraphic speech

speech used by age 3 or 4 years in which three- or four-word sentences contain only the essential words

Verbal communication

messages sent through spoken words, vocalizations, or tone of voice