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110 Cards in this Set
- Front
- Back
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Which of the following enables a server to provide standardized, centralized authentication for remote users? |
RADIUS |
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Which of the following displays sandwiches carbon-based films between two charged electrodes, one a metallic cathode and one a transparent anode? |
OLED |
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Which custom configuration needs to support media streaming? |
Home server PC |
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Which of the following statements is true of the primary corona of a laser printer? |
It charges the photosensitive particles on the surface of the drum. |
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You work as network administrator for Infonet Inc. The company's office has a wireless network. Wireless access point on the network works as a router and DHCP server. You want to configure a laptop to connect to the wireless network. What will you configure on the laptop to accomplish the task? |
Service set identifier |
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Which of the following are the components of the SSH protocol?Each correct answer represents a complete solution. Choose three. |
User authentication protocol Transport layer protocol Connection protocol |
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Which of the following are the differences between L2 and L1 cache level? |
L2 provides more storage space than L1. L2 feeds L1. |
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Which of the following statements are true about the DVI-D? Each correct answer represents a complete solution. Choose three. |
Its single link connector contains 18 pins. It is used only for digital signal connections. Its dual link connector contains 24 pins. |
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Which video display type features the option of flexible displays? |
OLED |
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Which of the following display technologies offers the best range of visible colors? |
OLED |
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Which of the following bus types handles traffic between the CPU, the chipset, and RAM? |
Memory bus |
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Which of the following protocols is used for file sharing between MAC OS and Windows OS workstations on a LAN? |
Server Message Block (SMB) |
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Jennifer needs to show a presentation on a widescreen display. For this, she has to adjust the aspect ratio of the slides in the presentation so that they display without extra black areas on the top, bottom, left, or right of the slides. Which of the following aspect ratios will be the best to meet this requirement? |
16:9 |
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Which of the following networking devices work at the Data Link layer of the OSI model? Each correct answer represents a complete solution. Choose two. |
Bridge Switch |
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Which of the following ports issues can be diagnosed using loopback plugs? Each correct answer represents a complete solution. Choose all that apply. |
Parallel USB Serial |
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An LCD uses a sort of lamp that creates a backlight. This backlight shines via a liquid-crystal layer that is visible to the human eye. Which of the following are used to create a backlight? Each correct answer represents a complete solution. Choose two. |
LED CCFL |
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You're working with a laser printer. Which of the following components offers the greatest risk to technicians? |
Fuser |
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Which of the following are the advantages of SATA over PATA? |
It provides easy cable management. It has a more efficient data transfer rate. It is faster. |
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You work as IT technician for uCertify Inc. You have been reported by a customer that his computer was fine until yesterday but he heard a pop noise and the computer stopped working in the morning. Which of the following components will you test first? |
Power supply |
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Which of the following are the benefits of a thin client, n-tier architecture over a thick client, two-tier architecture? Each correct answer represents a complete solution. Choose all that apply. |
A thin client, n-tier architecture is easier to maintain. A thin client, n-tier architecture makes it easier to administer application deployment. |
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You're troubleshooting a connection issue between the switch and the wall jack. You go into the switch room to check if the cable is plugged into the switch but you didn't find it because none of the cables are labeled. Which of the following tools will you most likely use to find the cable? |
Toner probe |
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Which of the following is used to enable both analog and digital display devices to use a single connector? |
DVI |
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Which of the following are different link widths supported by PCIe? |
x2 x4 x12 |
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Q: Which of the following RAID level combinations make RAID 10? Each correct answer represents a part of the solution. Choose two. |
RAID 1 RAID 0 |
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The primary hard drive in your Windows computer has failed. You purchase a new hard drive and install it in your computer. What should you do first? |
Change the hard drive configuration settings in the computer's BIOS. |
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What is the greatest distance that can separate the USB 2.0 device from the computer? |
5 meters |
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Which device is also known as a base station? |
Access point |
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Which command should you run from Server B to determine whether the default gateway address is properly configured? |
ipconfig /all |
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Which wireless technology has the SHORTEST maximum range? |
Bluetooth 2.0 |
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You have purchased a program that requires a joystick. Which of these types of computer ports could allow you to attach a joystick? |
DA-15 port USB port |
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You are explaining the significance of the wires running from a power supply. The Power Good signal sends power to the motherboard to indicate that the electrical power is sufficient, and can prevent the computer from booting. Which voltage is used by the Power Good signal? |
+5 |
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Which of the following accessories will enable users to pair devices over Bluetooth?Each correct answer represents a complete solution. Choose all that apply. |
Speakers Headsets Credit card readers Game pads |
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Q: You are helping a friend build his new home computer. After completing the assembly, you discover that none of the unused expansion slots have covers, and you cannot find the slot covers anywhere. You suspect that your friend threw them away along with the packing material for the case, thinking that they were simply unneeded metal punch-outs. Why should you go through the trouble of finding new slot covers and installing them on the unused slots?Each correct answer represents a complete solution. Choose two. |
To keep air circulating properly inside the computer case To keep foreign objects out of the case |
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Q: What is the main purpose of a laser printer's charge (primary) corona? |
To apply a uniform negative charge to the photosensitive drum |
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You are responsible for performing all routine maintenance on your company's dot-matrix printers. Which of the following is not considered as part of routine maintenance for these printers? |
Calibrate the printer. |
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You are troubleshooting a problem with a laser printer where several pages of random dots are produced when you try to print a one-page document. You have verified that the proper print driver is installed and that the printer settings are correct. What component is the most likely cause of this problem? |
Formatter board |
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A computer receives a parity check error message. Which component should you check first? |
Memory |
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Which of the following CPU sockets will not support an AMD Opteron CPU? |
FM1 |
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You are an IT technician at your company. The company has two small offices in different cities. The company's head office contains a DNS server and a DHCP server. The branch office does not contain a DHCP server. A user travels frequently between the head office and the branch office. You are configuring the IP address on this user's laptop. You are required to ensure that the user is able to connect to the Internet from both offices. How should you configure the Internet Protocol (TCP/IP) Properties dialog box on the user's laptop while expending the least administrative effort? |
Configure the General tab to use the DHCP server at the head office. Configure a static IP address from the branch office network range on the Alternate Configuration tab. |
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You have replaced the memory in a laptop computer. What would cause the reported memory to be lower than the actual physical memory? |
Shared video memory |
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A client, Warren, reports CMOS mismatch errors at startup. Further conversation with Warren reveals that he had forgotten the startup password he assigned in CMOS, and he had to clear all CMOS settings for his computer to complete a successful startup. Although he can now start his computer, he continues to observe CMOS errors each time he starts the computer. He replaced the CMOS battery, but the problem continues. Which component should you investigate first to resolve the problem? |
The system board jumper settings |
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While performing routine maintenance for a customer, you hear a grinding noise coming from inside the computer case. Which component should you suggest the customer replace? |
Power supply |
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What does an inkjet printer use to push ink onto paper? |
A piezoelectric crystal |
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A user notifies you that the monitor on his notebook computer is not displaying anything. What should you do FIRST? |
Use the Fn key to toggle to the internal video display. |
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Aaron has just been hired as your new tech support. You are explaining different RAM types to him. Which random access memory (RAM) technology would you tell him fetches 4 bits of data per clock cycle and uses 1.8 V to operate? |
DDR2 SDRAM |
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A network contains 150 Windows client computers that all receive their IP configuration from a DHCP server. The network is divided into two subnets.The network administrator decides to move a client computer from one subnet to another. After moving the client, the computer is having trouble communicating on the network. You suspect that the client computer is using an IP address from the old subnet. You need to run the appropriate commands to ensure that the client computer receives a new IP address.Select the appropriate command(s) and place them in the appropriate order. Only select commands that are necessary for the scenario. The scenario may include one or more commands. Order is important. |
ipconfig /release ipconfig /renew |
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A user named Brad calls and reports that he is unable to connect to a file server on your 100BaseT network, although he is able to connect to folders on other computers. A single hub exists on the network. Which hardware problems should you investigate?Each correct answer represents a complete solution. Choose two. |
A defective hub A defective NIC in the file server |
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Which chip connects the system bus to the AGP and PCIe buses? |
North bridge |
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A department manager reports that one of her department's printer is printing fuzzy or low quality print. Which conditions contribute to this problem |
High humidity Damp paper |
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A user contacts you stating that the printhead for her department's dot-matrix printer is faulty. Which problems indicate that this is the case?Each correct answer represents a complete solution. Choose two. |
Missing characters Partial characters |
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Match the protocol from the left with the default port it uses on the right. Move the correct items from the left column to the column on the right to match the protocol with the correct default port. Port 20 Port 23 Port 25 Port 53 Port 80 |
Port 20 - FTP Port 23 - Telnet Port 25 - SMTP Port 53 - DNS Port 80 - HTTP |
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Which components are parts of a laser printer? Each correct answer represents a complete solution. Choose all that apply. |
Fuser Main control board |
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A user complains that his monitor is not working. You must diagnose the problem to return the monitor to normal operation. What are the four primary sources of display problems? Each correct answer represents a complete solution. Choose all that apply. |
Video adapter card Video driver Video cable Monitor |
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Which factors improve hard disk performance and speed? |
Faster seek time Higher rate of revolutions per minute |
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Which type of address does a hardware vendor assign? |
Physical device address |
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Cat5 Up to 500 m and 10 Mbps ThickNet Up to 500 m and 10 Gbps ThinNet Up to 40 km and 10 Gbps Cat6 Up to 185 m and 10 Mbps Multi-mode Fiber Up to 100 m and 100 Mbps Single-mode Fiber Up to 100 m and 10 Gbps Match these |
Cat5 - Up to 100 m and 100 Mbps Cat6 - Up to 100 m and 10 Gbps ThinNet - Up to 185 m and 10 Mbps ThickNet - Up to 500 m and 10 Mbps Multi-mode Fiber - Up to 500 m and 10 Gbps Single-mode Fiber - Up to 40 km and 10 Gbps |
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You clear a paper jam from the tray in a laser printer. However, the printer still indicates a jam. What step should you perform next? |
Physically open and close the top assembly. |
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You are providing consulting services for a client who plans to purchase a large number of printers that can print multi-part forms.Which printer type should you advise him to consider? |
Dot-matrix |
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You are a desktop administrator for Nutex Corporation. Your organization uses Ethernet cable to connect network resources. A user reports that he is unable to access network resources on his portable computer. The portable computer is connected to the company's network using an Ethernet cable. When you test the cable using a time-domain reflectometer (TDR), the signal returns too early |
Replace the network cable. |
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Q: Raymond has contacted your IT department for assistance in replacing his webcam on his laptop. What is the first step he should take? |
Disconnect the laptop from all external power sources. |
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Multimeters have various settings to aid you in isolating problems. Which multimeter check is always performed with the power to the system turned off? |
Resistance check |
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You are hired to train a group of new users to become technicians. One of your lessons is on how to construct CAT 5 and 6 Ethernet cables. To make sure they know the difference between a 568A and 568B cables, what are the two most important areas you would focus on during the training? |
Use the correct color scheme pattern for a T568A and T568B cable. A cable with one end wired as 568A and the other end wired as 568B is called a crossover cable, and a cable with both ends wired with the same standard is called a straight-through cable. |
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Which properties are true regarding IPv6? |
It has 340 undecillion available addresses It uses 128-bit addresses |
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Q: A user's computer is experiencing overheating problems. What is the most likely cause of this problem? |
Dust |
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Q: A user contacts you about a problem with his notebook computer. The battery for his notebook computer will no longer hold a charge. He removed the battery, but the computer will not work when plugged into the AC outlet. A new battery is on order, but will not arrive until next week. The user needs the computer to be operational for a meeting tomorrow. You want to provide the easiest method to restore operation. |
Re-insert the depleted battery in the computer, and then boot the computer. |
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Which component detects both single-bit and multi-bit errors? |
ECC |
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::1/128 Loopback fc00::/7 APIPA fe80::/10 Private Match these? |
APIPA - fe80::/10 Private - fc00::/7 Loopback - ::1/128 |
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Which biometric method can work in conjunction with a password to provide increased security? |
Keystroke dynamics |
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Q: You have just replaced the ink cartridge in an ink-jet printer. What should you do immediately after this? |
Run the print alignment program. |
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Jack has several areas in office where he needs to install cabling. He has coaxial cable on hand, and he would like to use splitters to connect the different computers and areas. If he runs multiple splitters, which effects should he anticipate?Each correct answer represents a complete solution. Choose all that apply. |
Connection speed issues Service quality issues Signal loss |
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Which CPU cooling method should you implement when convective methods will not work? |
Peltier cooling |
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You are responsible for performing all routine maintenance on your company's laser printers. Which of the following maintenance tasks would result in the need to reset the page count? |
Installing the maintenance kit |
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You are teaching a one-week computer repair class. Early Monday morning, you discover that a student from the previous week protected his computer with a BIOS startup password, and you are unable to contact the student to obtain the password. This week's class starts in one hour, and all seats are taken. |
Use a system board jumper. |
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A user reports that his Windows computer often issues errors about running out of virtual memory. You want to increase the amount of available virtual memory. |
Edit the size of the paging file in the operating system. |
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You are troubleshooting a problem with a printer attached to a Windows 2008 computer. Several print jobs are queued and the printer is online, but the print jobs are not printing. Which two conditions could cause the problem? Each correct answer represents a complete solution. Choose two. |
There is a problem with the spooler. Printing is paused |
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Beverly has contacted you and stating that her computer will not boot and keeps beeping. Which components must pass a computer's power-on self-test (POST) before an operating system will load? Each correct answer represents a complete solution. Choose three. |
The memoryThe central processing unit (CPU) The memory The video card |
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You have purchased a new 20-pin power supply to replace one that failed. However, the motherboard only has a 24-pin connector. What should you do? |
Plug the 20-pin power supply into the motherboard, leaving pins 11, 12, 23, and 24 on the motherboard unconnected. |
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You replace a black ink cartridge in your inkjet printer, and now the printouts consist of jagged lines and characters. |
Run a printer alignment program. |
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Which type of keyboard does not change the Num Lock status LED when you toggle the key? |
Wireless keyboard |
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our department's laser printer recently began printing a vertical black line near the edge of every printed page. |
Replace the toner cartridge. |
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Which of the following statements is true regarding RG6 coaxial cable? |
It is thicker than RG59 coaxial cable. |
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You need to replace a computer's power supply. When you purchase the new power supply, you notice an 8-pin power connection. For which device type is this connection intended? |
PCI Express devices |
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You are creating a crossover cable. You know that each end of the crossover cable must be configured differently. Which pins contain the Blue wire? |
Pin 4/Pin 4 |
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Which term is used to identify the concentric circles on a hard disk platter? |
Track |
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A user is not able to access shared folders on the network. While troubleshooting the problem, the technician first checks for the link lights on the Network Interface Card (NIC). The technician observes that the link lights are not on or blinking on the NIC. Which actions should the technician perform to resolve the problem by using the least amount of administrative effort? Each correct answer represents a complete solution. Choose two. |
Replace the network cable. Check that the switch is on and the other end of the cable is connected to the switch. |
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Which improvements does IPv6 provide over the current IP addressing scheme? Each correct answer represents a complete solution. Choose two. |
The IP header options allow more efficient forwarding and less rigid length limits. Some header fields have been dropped or made optional. |
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A user reports that the mouse moves erratically whenever he connects his laptop computer to the docking station. When the laptop is not connected to the docking station, the mouse moves properly. What should you do? |
Clean the mouse that is connected to the docking station. |
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Where will the wireless antenna most likely be positioned in a laptop computer with an integrated wireless adapter? |
In the display |
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A user complains that the image on his monitor flickers a lot. This flickering occurs no matter which application the user has opened. What should you do? |
Configure the video card driver to use a higher refresh rate. |
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You replace the toner cartridge in a laser printer. Now, all printouts have black specks on both sides. Which action you should take first? |
Clean the interior of the printer. |
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Your company employs a team of trainers who travel to remote locations to make presentations and teach classes. The team has been issued new laptops to use for those presentations and classes. Doug of Wonder Web is coming to your office to show the trainers the ports they will use to connect different devices for the presentations. Which of the following will he most likely need to demonstrate? |
USB port adapters DisplayPort ports VGA ports |
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Which protocol is used by Active Directory? |
LDAP |
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Audrey travels for business three to four days a week and is not always near power outlets. She needs a solution for when the battery dies. What would you recommend she do? |
Purchase a portable battery bank made to charge laptops.Purchase an extra laptop battery. |
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Which network topology supports the longest maximum cable length? |
10BaseF |
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A user reports that his computer is having trouble accessing the Ethernet network. You need to trace the network cable back to the central wiring closet. Which tool should you use? |
A tone generator |
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Which printer uses a transfer belt during the image transfer process? |
Color laser printer |
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Your printer is printing fuzzy text with white lines running through it. You need to clean the clogged print head of your inkjet printer. Which two activities can you undertake to immediately clean the clogged print head? |
Power the inkjet printer off and then on. Run the printer management utility provided with the printer. |
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You have been asked to ensure that all corporate laptops are secured from physical theft when used in corporate facilities. You review the security techniques listed in the options. Which of the security techniques will not protect the laptop from physical theft? |
Install LoJack for Laptops on the laptop. |
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: You are the system administrator for your company. You are troubleshooting a network computer that displayed the following error message:Boot Error Press F1 to RetryWhat should you do to fix the problem? |
Restore the master boot sector. |
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A user complains that the pointer movement on his laptop computer is very erratic. What should you do? |
Adjust the touchpad sensitivity. |
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A user reports that his dot-matrix printer is printing dark and clear on the left side of the paper but that the print is very light on the right side of the paper. What should you do to correct this problem with the printer? |
Adjust the platen. |
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While performing routine maintenance on your company's firewall, you discover that port 3389 is open. Which service uses this port? |
Remote Assistance |
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A user reports that he is having problems with his monitor. He explains that his Liquid Crystal display (LCD) is no longer spreading the light over the entire area of the laptop's LCD screen. |
Diffuser |
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Which transmission mode is used in 802.11 WLANs? |
Half-duplex mode |
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A user keeps receiving a printer error message before the print job is sent to the print spooleer. Which printer issue would cause this? |
The printer power is off. |
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George, a user, is having trouble connecting to network resources, including shared folders on the local network and Internet resources. Yesterday he was able to connect with no problems. You need to ensure that he can connect to these resources. |
ipconfig |
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Your company has both a wired and a wireless network. You have been asked to increase the security of the wireless network. Which of the following options should you implement? |
MAC filtering |
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An IBM computer is giving one long beep and one short beep when turned on. The computer does not boot up. |
Check the motherboard. |
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Q: Which statement is true for Advanced Technology Extended (ATX) motherboards |
An ATX motherboard can support a maximum of seven expansion slots. |
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Your company has a wireless network for its small office network. The wireless network does not broadcast its Service Set ID (SSID). You configure a user's Windows Vista computer to connect to the wireless network by manually setting the SSID. You need to ensure that the user's computer does not send probe requests to discover if the wireless network is in range. |
Ensure the Connect even if the network is not broadcasting option on the Connections tab of the wireless connection is cleared. |
