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20 Cards in this Set
- Front
- Back
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ASTD |
American Society for Training and Development (ASTD) Learning System. |
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Effective communication |
Passing information that is MUTUALLY UNDERSTOOD |
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Two elements are effective communication |
First Element: The meaning is understood by the receiver in the same way it is understood by the senderSecond Element: Knowledge of the receivers understanding is passed back to the sender form of feedback |
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Process of communication |
EncodingTransmissionReceivingDecodingFeedback |
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Encoding |
The translation of experience/concept into symbols |
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Transmission |
Translation of encoded symbol into observable behavior |
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Receiving |
Brain interprets symbol from sender |
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Decoding |
Same process as encoding for sender ( processing) |
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Feedback |
Receiver responds to sender/self-correcting mechanism |
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Three factors that influence perception |
1.) Past Experience2.) Motivation3.) Social Context |
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Various factors in communication that enhance presentation |
1.) Symbolic Communication - Clothes - Jewelry - Hairy style - Other Symbol2.) Verbal Communication3.) Nonverbal Communication |
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Proxemics |
Fixed-feature spaceSemi-fixed spacePersonal space |
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Vocal characteristics |
PitchRate of SpeechSilent PausesVolume |
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Body language |
Eye contact body gestures |
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Effective listening |
Trying to grasp what the speaker is saying from his/her viewpoint |
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Two components of effective listening |
Listening for total meaningResponding to feelings |
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Inference |
A conclusion or opinion; it is a subjective evaluation |
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Barriers to effective listening. |
Sender caused barriers Listener caused barriers |
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Communication |
Transfer of information from one to another |
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2 ways to process communication |
One way Two way |
