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66 Cards in this Set

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What are the challenges to the new supervisor of the future?
*more women in the work force
*multi-cultural work force
*no more forced retirement at 62
*Labor Unions
*More leisure time in the work force
*Intrinsic motivation for choosing law enforcement as a career.
What are the six basic responsibilities of a supervisor?
*Personnel Officer
*Decision make and communicator
As a Planner:
*Plan out operational activities(DARE program)
*Analyze date(work schedules)
*Forecast future needs(more ammunition)
*Anticipate problems(manpower, stake-outs, spec. details)
As a Personnel Officer:
*Knowing the capabilities one's subordinates
*Making "happy" subordinates by placing them in positions that they are capable of handling
*Research has indicated that there's a marked relationship between organizational productivity and job satisfaction of a subordinate.
As a Trainer:
*Through training, subordinates become more efficient, effective and productive.
*Through training, standards in the organization are maintained w/i the organization.
*Through training, services are updated w/i the organization.
As a Controller:
*Subordinates need to be controlled to properly execute the rules/regulations and orders of the organization.
*Proper follow ups must be conducted by the supervisor to determine if the subordinate has followed the rules/regulations and order given
As a Decision Maker and Communicator
*Decision making is a primary function of a supervisor
*By making decisions, policy is formulated for the org.
*When a decision is made, it should be communicated to subordinates in a clear and concise manner so there's no misunderstandings
*Proper communication MUST be timed to be effective for the decision to take effect.
As a Leader
*Leadership is a major responsibility for every supervisor
*Leadership traits: Honorableness, courageousness, vitality, knowledgeable, posses common sense, persuasive and flexible.
*Must provide subordinates w/ an opportunity for personal and professional growth w/i the org.
*Must stand by his/her convictions in the wake of adversity.
What are the eight most common mistakes made by a newly appointed supervisor?
*"New Broom tactic
*Making promises
*Dictatorial practices
*Playing favorites
*Careless remarks
*"Passing the Buck"
*Losing one's temper
*taking special privileges
What is the "New Broom" tactic?
*Makes the statement: "things will be different because I'm the supervisor!"
*Points out what was wrong w/ the old supervisor and how it will be done better by them
Making Promises:
*Never make a promise hidden or implied in an attempt to win the confidence of friends
*As a supervisor you can only make a promise that you can fulfill w/ your squad
*NEVER PROMISE items such as; promotions, pay raises and vacations
What are Dictatorial Practices?
*Subordinates will formulate their own opinion about the new supervisor that will carry throughout a career on the first days of the new position
*Therefore; NEVER show your authority by taking a fierce approach; raising your voice to subordinates, or using profanity to accentuate an order.
Playing Favorites:
*NEVER be partial to former friends by assigned only the best tasks to a certain few
*As a result, morale will quickly break down
*The supervisor who plays favorites often finds that this good will is quickly lost even from friends.
Careless Remarks:
*careless remarks may go unnoticed by non-supervisors, however, as a new supervisor they take on a different meaning.
*New supervisors now represent the Administration of the dept. and these words are interpreted as if the chief himself said them
*Some subordinates will use these comments and internalize them.
Passing the Buck:
*By passing the buck the new supervisor loses the subordinates
*NEVER blame the subordinates for an error or mistake that you the supervisor made
*The real leader is not afraid to admit mistakes
Losing One's Temper:
*Losing one's temper is a sure sign of weakness as a leader and a supervisor
*A supervisor MUST be able to control oneself before they can control others
Taking Special Privileges:
*A supervisor who takes "special privileges" is always severely criticized by subordinates
The working out the tasks that have to be performed within the organization
-The formal structure of the organization and its sub-divisions.
The personnel function that maintains favorable conditions of work.
The decision making part of the organization
Inter-relating all of the various parts of the organization
Keeping the chief executive (Police Chief) informed of the organization operations through record keeping, research and inspections.
Fiscal planning, accounting and control of the expenditures of the organization.
What are the seven types of plans?
Procedural Plans
Tactical Plans
Operational Plans
Auxiliary Plans
Fiscal Plans
Policy Plans
Rules and Regulation Plans
What are Procedural Plans?
They relate to Standard Operating Procedures (SOP) and they guide personnel in such activities as; serving and processing arrest warrants, recording and processing crime or incident reports and processing traffic tickets.
What are Tactical Plans?
Plans that are prepared to meet emergencies that might be encountered by the police such as; civil disorders, unusual crime problems or major disasters.
What are Operational Plans?
Designed to give guidance and direction to personnel in the performance of normal police activities. These activities are; deployment searches for missing persons or suspects in a crime.
What are Auxiliary Plans?
Implement normal operations in a police agency. i.e. recruitment of personnel, public and community relations.
What are Fiscal Plans?
They relate to matters of budget preparation and the use of funds in the organization. i.e. budget of the agency
What are Policy Plans?
Consist of a set of broad principles that guide personnel in the accomplishment of general organizational objectives. i.e. use of force policy, DWI policy/procedure.
What are Rules and Regulation Plans?
Provide specific guides to conduct and performance. They are parameters for acceptable conduct provided by management.
What is the Line Organization Style?
-Often called the military, individual or department style
-Authority is definite and absolute
-Most direct lines of communication
-Advantage: It's simplistic
-Disadvantage: Supervisor is often required to perform the duties of a "specialist" because little use is made of the subordinates (P.O.)
SGT. or SR. Officer In Charge
P.O. P.O. P.O. P.O.
What is the Functional Organization Style? (Nothing but Problems)
-Rarely found in present day organizations except at the very top of the organization (Admin.)
-Violates the prime rule that workers work best when they are accountable to one and only supervisor
-Discipline is difficult because of it's multi-headed leadership
-Conflict among supervisors which causes difficulties for the subordinates
P.O. P.O. P.O. P.O.
What is the Line and Staff Organization Style?
-A combination of Line and Functional responsibilities
-Found in almost all but very small police agencies today.
-Combines staff specialists w/ line operations
P.O. P.O. P.O.
What is the division of work?
Function: crime lab
Area: Geographical division
Clientele: Sr. Citizens
Purpose: Traffic division
What is the Unity of Command Principle?
it refers to the principle that every subordinate should be under the direct command of one and only one supervisor.
What is the principle of Span of Control?
it refers to the number of subordinates that any one supervisor can supervise effectively.
What are the factors that influence span of control?
-The capacity of the supervisor and those being supervised.
-type of work being performed by the subordinate
-area of work covered
-distance between the elements of the work
-time needed to perform the task
-homogeneity of the subordinates
-type of persons served
What is Delegation?
relates to the process of committing an activity/task to another's care
What is the Delegation Process?
-the enhancement of job performance
-delegation DOES NOT relieve the supervisor of the RESPONSIBILITY to complete the task/activity assigned to the subordinate
-Authority must ALWAYS be delegated to perform the task
-Delegation of a task always requires a follow-up
What is Leadership?
the art of influencing, directing, guiding, and controlling others in such a way as to obtain their willing obedience, respect and loyal cooperation in the accomplishment of an objective
What are the three types of leadership?
(Lewitt, Lippitt and White)
What is an Autocratic Leader?
He is:
-Highly authoritative
-Does not seek other's input on decision-making
Effective: when an emergency exists and there's no time to explain the reasoning behind the instructions.
Drawbacks: works for short term but cannot be continued over a long period of time
What is a Democratic Leader?
He is:
-Keenly aware of the "human relations factor" in supervising others
-Seeks ideas and suggestions from subordinates
Effective: when time constraints allow subordinates to participate in the decision-making process
Drawbacks: Once the subordinates experience this type of leadership style, it is hard to rescind
What is a Laissez-Faire Leader? (Free Reign)
-Minimizes their role as a supervisor
-Seldom gives subordinates credit for a job well done
Not effective.
Erodes the morale and discipline of subordinates
What are the five symptoms of leadership failure?
-Appearance of selfishness and envy towards subordinate's they supervise
-Suspicious of subordinate's actions
-Fails to give credit to subordinates
-Is hyper-critical of subordinates actions
-Arbitrariness in dealing w/ subordinate issues
What are the four types of Communication Orders?
*Direct commands
*Implied or Suggestive
*Request for volunteers
What are the six types of training?
*entry level training
*field training
*in-service training
*roll call training
*specialized training
*command training
What are the six principles of learning?
*Principle of Readiness
*Principle of Effect
*Principle of Repetition
*Principle of Primacy
*Principle of Recency
What are the four types of Organizational Orders?
*General orders
*Special orders
*Operational orders
What are the five major functions of an interview?
-to obtain information
-to communicate or give information
-to motivate employees for the purpose of improving cooperation, production or performance
-to help solve personal and group problems through the consultation method
-to appraise the past, present and future situation of the employee
What are the seven type of interviews?
-Informal interview
-Employment interview
-Progress interview
-Grievance interview
-Disciplinary interview
-Problem solving interview
-Separation interview
What are needs?
*Something required or wanted.
-some commonly recognized needs are:
What are drives?
*a force to motivate
-Some commonly recognized drives are:
What are satisfactions?
*gratification of desire
-Some commonly recognized satisfactions are:
Consequences of blocked NEEDS/DRIVES/SATISFACTIONS:
When a subordinate's needs, drives or satisfactions are met w/ an obstacle that prevents them from their goal, they become FRUSTRATED.
How do subordinates deal with frustration?
They deal with it by:
*lack of commitment to the organization
*on the job retirement
Key steps in developing viable training programs
1) Identify and measure competencies needed to achieve mission and goals
Key steps in developing viable training programs
2) designing and implementing training programs to meet any identified gaps in those needs
Key steps in developing viable training programs
) Evaluate the rate that the training increases competencies and improves performance
what should supervisor be aware of during teaching
the theory of androgyny, which addresses in particular the needs of adult learners
adult learners should reflect
the theory of androgyny, which emphasizes that adults are self-directed and are willing to take responsibility for their decisions
what is a first line supervisor
a trainer, a mentor, a guide, and the one in the best position to identify individual weaknesses and needs
what must a first line supervisor do
must communicate constantly with each officer supervised by allying rumors, interpreting policy, coaching, mentoring or utilizing persuasion when the situation dictates