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10 Cards in this Set

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Affective base skills deal with emotions, goals, values, attitudes, interpretation, analysis or resolution?

Emotions, attitudes and values

Knowledge base skills deal with emotions, goals, values, attitudes, interpretation, analysis or resolution?

Analysis, interpretation, resolution

Supervisors demonstrating knowledge base skills will


Consider officers workload, provide officers with administrative and technical support, show interest in officers finishing assignments or implement policy procedures at all cost?

Provide officers with appropriate administrative and technical support

In order to accomplish work through people, they must apply different standards for each employee or know the ability or limitations of each employee

Know ability and limitations

First line supervisors in best position to identify, assess or resolve conflicts between specialized units by using conceptualized techniques?

Identify and resolve

Failure by employee to perform at acceptable level must be confronted and resolved or reviewed by employer and reevaluate standards to fit employee?

Confronted and resolved

Progressive policy agencies open decision making process to all employees, first line supervisors and above, employees who are loyal to administration or employees who have first hand knowledge and allowed to study problems?

employees who have first hand knowledge and allowed to study problems

Successful dealings with peers require discipline, information Harding, problem solving, joint resolution of problems?

Joint resolution of problems

Positive method for discussion before implementation of new policy is the briefing, conference or memorandum

Conference

Focusing on work to be done or focusing on personalities of those involved results in a positive relationship with peers?

Focusing on work to be done.