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70 Cards in this Set
- Front
- Back
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factors that affect the Communication technology you will use? |
urgency availability of technology ease of use project environment sensitivity and confidentiality of the info |
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What are the sequence of steps in a basic communication model? |
Encode Transit message decode Acknowledge Feedback/Response |
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what are three communication methods used to share info among project stakeholders? |
Interactive communication ex: meeting, phone call Push communication ex: reports, emails Pull communication ex: intranet sites, e-learning, knowledge repositories |
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the process of creating collecting distributing storing retrieving and the ultimate disposition of the project info in according to the communication mgmt plan |
manage communications process |
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a tool used in manage communications. it is the act of collecting and distributing performance information including status reports, progress measurements and forecasts |
Performance reporting |
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integrates scope, schedule and costs parameters of a project and may also include technical and quality parameters |
performance measurement baseline |
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__________ comes from multiple sources and may vary significantly in their format, level of detail, degree of formality and confidentiality |
project communications |
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examples of project communications |
deliverable status schedule progress costs incurred |
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the objective of this knowledge area is to increase the liklihood and impact of positive events and decrease the likelihood and impact of negative events
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Project Risk Mgmt |
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______ risk that cannot be manages proactively should be assigned a contingency reserve |
Known risks |
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_______ risks cannot be managed proactively and therefore may be assigned a management reserve |
Unknown risks |
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a negative project risk has occured and is considered an ______ |
Issue |
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the degree of uncertainty an entity is willing to take on in anticipation of a reward |
risk appetite |
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the degree amount or volume of risk that an org or individual will withstand |
risk tolerance |
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refers to the measures along the level of uncertainty at which a stakeholder may have a specific interest |
risk threshold below risk threshold, the org will accept the risk |
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what are the most favorable and least favorable forms of power for the PM? |
Best forms= Reward and Expert Least effective form= Punishment |
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What are the 5 forms of Power discussed in the McClelland's Three Need Theory? |
Reward power expert power legitimate power referent punishment |
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What are the theories of motivation to be referenced? |
McClellands 3 Needs Theory Maslows Hierarchy of Needs McGregor's theory x and y contingency theory Hertzbergs motivation-hygiene theory |
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What is the Human Resource Mgmt Plan contain? |
Roles and responsibilities Org Charts Staffing mgmt Plan Resource Histogram Timeline for staffing needs Release plan |
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details how and when the project will be staffed, how and when the staff will be released, and other resource details such as how they will be trained |
Staffing mgmt plan (this is apart of the Human Resource Mgmt Plan) |
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a tool used during acquire project team process that looks outside the organization for resources when they cannot be provided internally |
acquisition |
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what is the theory that groups 5 basic needs in a hierarchy where the bottom needs must be fulfilled before the upper needs will surface? |
maslows hierarchy of needs |
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what are the 5 needs in maslows hierarchy of needs |
phyisological (food, clothing, sleep) Security ( freedom from fear, job protection) Acceptance (being apart of the team) Esteem (feeling of importance, contribution) Self actualization (living and working at full potential) |
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the motivational theory developed by Victor Vroom that says team members make choices based on expected outcomes |
expectancy theory ex: team will only work hard on a goal if they expect the goal is achievable |
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What is the organizational theory that states there are 2 ways to categorize and understand people in the workplace. X theory- mgr assumes people are interested in selfish goals. they dislike work and must be forced. Y theory - mgr assumes ppl are naturally motivated to do good work |
MsGregor's Theory X and Theory Y |
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theory that states the leaders effectiveness is contingent on 2 factors: task oriented or relationship orientated and situation factors such as stress |
Contingency Theory |
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What theory suggests that in stress times and most task orientated leader will be more effective |
contingency theory |
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the theory that states the presences of certain factors does not make someone satisfied but their absence will make someone dissatisfied |
Hertzbergs motivation hygiene theory hygiene factors must be in place but they do not motivate on their own. Motivation factors will motivate but will not work without hygiene factors |
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what are some hygiene factors in Hertxberg Motivation hygiene theory? |
company policy supervision good relationship with boss working conditions paycheck personal list status security relationship with co workers |
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Motivational theory that states employees are motivated from 3 needs |
McClellands Three need theory - achievement - power -affiliation |
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Constructive team roles are |
initiators information seekers information givers encouragers clarifiers harmonizers summarizers gate keepers |
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de-constructive team roles |
aggressors blockers withdrawers recognition seekers topic jumpers dominators devis advocates |
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50% of project conflict comes from these 3 source |
human resources priorities schedules |
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who manages the resources in a matrix organization? The Functional manager or Project Manager? |
Functional Manager. Notes: In projectized orgs, the PM manages resources. But in Maxtrix orgs, PM works with the Functional manager to secure resources for the project. |
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Who should pay for training during the develop project team process? the department or the project? |
the department. the project does not pay for training unless it is a very unusual circumstance. |
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what is getting to the root of the problem and the BEST way to produce a lasting result and a real solution? |
problem solving or confrontation note: This is better than compromising |
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What is the most important role for the project sponsor? |
Provide and protect the projects financial resources The sponsor can do other things like resolve conflict but the most important role is the finances. |
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What is the most important skill for the PM? |
Communication |
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the PM spends about X% of his/her time communicating |
90% and 50% of that is with the project team |
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communication that is vocal but not verbal like the tone of voice, volume or pitch |
Paralingual |
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4 communication methods |
informal written (email) formal written (contracts) Informal Verbal (phone calls) Formal Verbal ( presentations, speeches) |
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true or flase The message and medium determine whether a form of communication is formal or informal |
True |
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what type of communication should a schedule delayed? Formal/informal? Verbal/Written? |
Formal and written You can soften the blow by calling but it definitely should be written |
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All major project status updates like schedule slippage and cost overruns should be communicated... |
formal and written |
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Issue log is a tool for... |
project managers |
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each issue should be assigned one owner or can it have multiple owners? |
each issue should be assigned 1 owner and a due date |
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PMs job is to get the most accurate answers to stakeholders as soon as possible. even if that means going late into a meeting to validate the report |
true |
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Performance reporting is a tool that is most closely associates with which process? |
manage communications |
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Lessons learn should contain |
analysis of the variances that occurred from the projects baseline note: don't be tricked by other answers such as the customers feedback |
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in which process will earned value mgmt be used? Manage communications or Plan Communication Mgmt |
Manage communications |
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the issue log is used in which communications mgmt process |
control communications |
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a technique to evaluate the degree to which the data about risks is useful for risk mgmt. examines the degree to which the risk is understood and the accuracy quality reliability and integrity of the data about the risk |
Risk Data quality assessment |
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Project Documents Updates is an output of Perform Qualitative Risk Analysis. What are two examples of what could be updated? |
Risk Register Updates Assumptions log Updates |
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The process of numerically analyzing the effect of identified risks on overall project objective |
Perform Quantitative Risk Analysis |
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what provides guidelines on establishing and managing risk reserves? |
schedule mgmt plan and cost mgmt Plan |
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What are two examples of the tool/technique, Data Gathering and Representation Techniques. This is used for Perform Quant. Risk Analysis |
Interviewing Probability Distributions |
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What are the 3 probably distributions used in modeling for Perform Quantitative Risk Analysis? |
continuous, discrete, uniform |
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compares technical accomplishments during project execution to the schedule of technical achievement |
technical performance measurement example measures are weight, storage capacity, transaction items, etc |
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compares the amount of contingency reserve remaining to the amount of risk remaining at any time in the project to determine if the reserve is adequate |
reserve analysis |
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what are the 6 processes used in the Risk Mgmt Knowledge area? |
Plan Risk Mgmt Identify Risks Perform Qualitative Risk Analysis Perform Quantitative Risk Analysis Plan Risk Responses Control Risks |
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what are the 2 characteristics of a risk? |
1. Risk is related to an uncertain event 2. Risk may affect the project for good or for bad. |
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what is a tool used for creating consistent risk categories |
risk breakdown structure (RBS) |
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this tool uses RBS to check off items and ensure all important risks or categories are being evaluated |
checklist analysis |
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What unit of measure is most often used for the process Peform Quantitative Risk Analysis? |
cost or time |
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Features of probability |
the % must add to 100% and they are curved such that the probability rises then falls as the number of occurrences increase |
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this tool takes uncertain events and assigns them a most likely dollar amount. it is typically calculated with decision trees |
Expected Monetary Value Analysis |
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this tools is used for simulating schedule. it takes details and assembles a big picture. Used in Time Mgmt and Risk Mgmt. For risks, it will help point out risks that are not evident but is they are delayed will adversely impact the project |
Monte Carlo analysis |
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strategies for negative risks or threats |
avoid transfer mitigate accept |
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Strategies for positive risks or opportunities |
Exploit Share Enhance Accept |
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purpose of the the controlling process in all the knowledge areas? |
did we plan properly? did we get expected results? do we need corrective action? do we have lessons learned? |
