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225 Cards in this Set
- Front
- Back
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Which of the following best shows a project's critical path?
a.) Work Breakdown Structure b.) Pereto Chart c.) PERT Chart d.) GANNT Chart
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PERT Chart |
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Which of the following is an integral part of strategy development?
a.) Identifying threats and oppertunities b.) Taking corrective actions c.) Determining low performers d.) Measuring the overall performance of the organization |
Identifying threats and oppertunities |
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Which of the followig is the largest HR-related professional organization in the world? It was orginaly founded as the American Society for Personnel Administration?
a.) ASPA b.) HIPAA c.) SHRM d.) DOJ |
SHRM |
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Which of the following is not a common role performed by the Human Resources department of a large organization?
a.) Employee Advocate b.) Strategic c.) Administrative d.) Supply Chain |
Supply Chain
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Which of the following operational terms refers to the ability to produce output?
a.) Scheduling b.) Inventory c.) Capacity d.) Budget |
Capacity |
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This term descibes a broad statemetn made by an organization that reflects their philosophy about a certain set of employee or management activities?
a.) A Policy b.) A Vision Statement c.) A Mission Statement d.) A Task Force |
A policy |
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According to the Department of Labor's definition, which of the following is not a characteristic of a profession?
a.) Recognition by the OFCCP b.) A Code of Ethics c.) A Defined Body of Knowledge d.) Applied research to the Field |
Recognition by the OFCCP |
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An HR manager is assigning staff and allocating resources to a new business initiative that is being implemented. The HR manager is using which of the following management functions?
a.) Controlling b.) Leading c.) Planning d.) Organizing |
Organizing |
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HRMS stands for?
a.) Human Resources Management Strategy b.) Human Resources Management System c.) HR Research Management System d.) Human Resources Modernization Strategy |
Human Resources Management System |
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Which of the following terms best describes a large database storing HR and employee metrics?
a.) Intranet b.) Data Warehouse c.) Application Service Provider d.) Streaming Video |
Data Warehouse |
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The term "brand equity" refers to?
a.) Value Associated with brand name b.) Ability for a company to recruit candidates c.) Propensity for a company to contribute to its community d.) Capability of an organization to produce goods targeted at a specific demographic |
Values Associated with Brand Name |
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This term refers to the action of postponing or canceling a bill?
a.) Vote b.) Veto c.) Quorum d.) Policy |
Veto
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Whih of the following approaches eliminates the need to set internal performance goals because it focuses on how the company performs against its peers?
a.) Internal Approach b.) Relative Approach c.) Goal-Based Approach d.) SWOT Analysis |
Relative Approach |
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Which of the following project management tools would best show the start and end times of a project?
a.) Organizational Chart b.) Six Sigma c.) GANNT Chart d.) Pareto Chart |
GANNT Chart |
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A company is experiencing scheduling and backlog issues because it cannot keep up with the increasing demands of its customers This is a characteristic of which stage of the organizational life cycle?
a.) Decline b.) Introduction c.) Growth d.) Maturity |
Growth |
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Roughly what percentage of the data will fall within -1/+1 Standard Deviations?
a.) 2/3 b.) 1/3 c.) 1/2 d.) 15/16 |
2/3 |
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To ensure the availablity and integrity of data within an HR database, the data should be?
a.) Wiped Clean Each Year b.) Accessible by All Staff c.) Baked UP Routinely d.) Printed onto Paper |
Backed Up Routinely |
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Which of the following is not a common benefit found with implementing HR technologies?
a.) Increase in Manual Process b.) Improved Automated Process c.) Increase in Productivity d.) Reduction in Duplicate Data Entry |
Increase in Manual Processes |
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Which of the following best fits into an organic organization?
a.) A Bureaucracy b.) An Organization with High Formalization c.) A Highly Centralized Organization with a Narrow Span of Control d.) A Virtual Organization |
A Virtual Organization |
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Which of the following is not a component of SWOT analysis?
a.) Strategies b.) Weaknesses c.) Oppertunities d.) Threats |
Strategies |
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As an HR manager, you need to compare your organization's turover with other similar sized companies in your industry. Which of the following would be the best method to use?
a.) Forecasting b.) Benchmarking c.) SWOT Analysis d.) Critical Path Analysis |
Forecasting |
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Which of the following best describes a catalogue of the abilities and experiences of a company's workforce?
a.) Forced Ranking b.) Mission Statement c.) SWOT Analysis d.) Skills Inventory |
Skills Inventory |
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This term refers to the minimum number of members of an assemby that must be present to make a meeting valid?
a.) Quorum b.) Policy c.) Vote d.) Veto |
Quorum |
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The following is equal to a company's liabilities plus their owners' equity?
a.) Debts b.) Assets c.) Profit d.) Cash |
Assets |
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Which of the following is not a typical characteristic of a project?
a.) Has Objectives b.) Has a Project Team c.) Requires Resources d.) Is Continual |
Is Continual |
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In accounting, a balance sheet shows?
a.) The organization's current ratio of debt b.) cash receipt and disbursement over a specific period of time c.) A snapshot of a company's financial condition d.) The profit or loss over a specific period of time |
A snapshot of a company's financial condition |
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THE CFO of your company wants you to put together a budget for the upcoming fiscal year starting from scratch. Which of the following budgeting methods does this best describe?
a.) Zero-Based Budgeting b.) Incremental Budgeting c.) Formual Budgeting d.) Activity-Based Budgeting |
Zero-Based Budgeting |
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The four components of marketing can be characterized using the four "P"s. Which of the following is not one of the four "P"s of marketing?
a.) Place b.) Product c.) Pricing d.) Profit |
Profit |
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This term refers to the number of employees a manager directs?
a.) Centralization b.) Span of Control c.) Matrix Hierarchy d.) Chain of Command |
Span of Control |
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As an HR manager, you want to evaluate the current effectiveness of your department. Which method best fits with your goal?
a.) SWOT Analysis b.) HR Audit c.) Cost-Benefit Analysis d.) Return-on-Investment Analysis |
HR Audit |
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All of the following are characteristics of a matrix structure except?
a.) There are two supervisors b.) The functional and divisional structures are joined c.) Creates cross-functional support d.) Improves unity of command |
Improves Unity of Command |
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Which of the following best describes "analysis paralysis"?
a.) Too many analysts are hired for a project and the project runs out of financial resources b.) There is not enough data to support a decision or to take action c.) Data that is collected is too old and outdated so new data must be collected d.) Data is collected and analyzed but a decision is not made and no action is taken |
Data is Collected and Analyzed but a Decision is not made and no Action is taken |
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Which of the following is not considered a measure of central tendancy?
a.) Correlation b.) Mean c.) Mode d.) Median |
Correlation |
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What is the "Mean" of the following set of numbers - 1, 1, 3, 3, 5, 5?
a.) 2.5 b.) 3 c.) 3.5 d.) 5 |
3 |
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If you have a large standard deviation, this means your data is -
a.) Bunched Together b.) Inaccuate c.) Fairy Diverse d.) Unreliable |
Inaccurate |
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Research that utilizes open-ended questions best falls into which catagory?
a.) Deductive Reasoning b.) Inductive Reasoning c.) Quantitative Analysis d.) Qualitative Analysis |
Qualitative Analysis |
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The portion of baby boomers that is caring for both their children and their parents is known as the -
a.) Sandwich Generation b.) Generation X c.) Generation Y d.) Generation XY |
Sandwich Generation |
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Which of the following patent types best protects the invention of a new and useful manufacturing process?
a.) Design Patent b.) Plant Patent c.) Utility Patent d.) Copyright |
Utility Patent |
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An Organization is using a forced ranking appraisal method to rate employees. This method ranks employees against?
a.) Their Peers b.) National Benchmarks c.) Executives d.) Previous Year's Performance |
Their Peers |
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Another term for the Ishikawa Chart is the -
a.) Critical Path PERT Chart b.) Cause-and-Effect Diagram c.) Scatter Diagram d.) Control Chart |
Cause-and-Effect Diagram |
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Which of the following is not considered a human process intervention?
a.) Leadership Development b.) Redesigning Jobs c.) Teambuilding Exercises d.) Conflict Resolution |
Redesigning Jobs |
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Which of the following should not be used in determining an objective?
a.) Measurable b.) Vague c.) Reasonable d.) Timely |
Vague |
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What is the first step in the scientific method?
a.) Hypothesis Development b.) Research Design c.) Data Collection d.) Problem Identification |
Problem Identification |
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Which of the following will help you determine if a measurement actually measures something cannot be directly observed?
a.) Construct Validity b.) Content Validity c.) Concurrent Validity d.) Predictive Validity |
Construct Validity |
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Which of the following is true?
a.) If data is reliable, it must be valid b.) If data is valid, it must be reliable c.) If data is valid, it cannot be reliable d.) If data is reliable, it cannot be valid |
If data is valid, it must be reliable |
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What is the mode of the following set of numbers (1, 2, 2, 5, 7, 9, 10)
a.) 2 b.) 5 c.) 7 d.) 10 |
2 |
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What is the median of the following set of numbers (1, 2, 2, 5, 7, 9, 10).
a.) 2 b.) 5 c.) 7 d.) 10 |
5 |
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Which of the following percentages (apporximated) reflect three standard deviations away from the mean?
a.) 50% b.) 69% c.) 95% d.) 99% |
99% |
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If there is a negative correlation between two measures, which of the following is true?
a.) As the value of one measure decreases, the other measure increases b.) As the value of one mesaure decreases, the other measure decreases c.) As the value of one measure increases, the other measures increases d.) As the value of one measure increases, the other measure's value does not change |
As the value of one measure decreases, the other measure increases |
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Which of the followig is not a component of an effective ethics program?
a.) Support from top-level, executive management b.) Training on Ethical Behavior c.) Code of Ethics Document d.) All are Components of an Effective Ethics Program |
All are Components of an Effective Ethics Program |
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Employers with less than this many employees are not covered by Title VII of the Civil Rights Act of 1964 (excluding state and local laws)?
a.) 500 b.) 100 c.) 15 d.) All companies are covered by the Civil Rights Act of 1964 |
15 |
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Which agency enforces Affirmative Action?
a.) OFCCP b.) DOJ c.) DOL d.) EEOC |
OFCCP |
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The Age Descrimination in Employment Act (ADEA) protects the rights of induviduals who are over this age?
a.) 16 b.) 18 c.) 40 d.) 65 |
40 |
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Which of the following is not specified in the Pregnancy Discrimination Act?
a.) Pregnancy-related benefits are limited to married Employees b.) If an employer provides any benefits to a worker on leave, the employer must provide the same benefits for those on leave for pregnancy-related conditions c.) Employers must provide the same level of health benefits for spouces of male employees as they do for spouses of female employees d.) If an employee is temporary unable to perform her job because of her pregnancy, the employer must Treat her the same as any other temporary disabled employee |
Pregnancy-related benefits are limited to Married Employees |
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An 1-9 must be completed withi this many hours of employment?
a.) 24 b.) 48 c.) 56 d.) 72 |
72 |
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Under the Worker Adjustment and Retraining Notification (WARN) Act, anemployermust notify its employees 60 days in advance of mass layoffs under all conditions except -
a.) 55 full-time employees will be laid off in a company that has a total of 100 workers b.) 550 full-time employees will be laid off c.) 400 full-time, 100 part-time employees will be laid off d.) 750 full-time employees will be laid off due to a natural disaster |
400 full-time, 100 part-time employees will be laid off |
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Which of the following does not qualify as an induvidual with a disability under the ADA?
a.) Has a physical or mental imparement that substantially limits one or more major life activities b.) Has a record of a physical or mental imparement that substantially limits one or more major life activities c.) Is regarded as having a physical or mental impairment that substantially limits one ore more major life activities d.) Induviduals currently engaging in the illegal use of drugs |
Induviduals currently engaging in the illegal use of drugs |
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Which of the following is not protected by Title VII of the Civil Rights Act?
a.) Race b.) Age c.) Color d.) Religion |
Age |
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Which of the following cases established the judicial concept of adverse impact?
a.) Griggs v. Duke Power b.) McDonnell-Douglas Corp v. Green c.) Martin v. Wilks d.) Harris v. Forklift Systems, Inc. |
Griggs v. Duke Power |
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Which of the following is not true regarding "piecework"?
a.) It is a form of performance-related pay b.) It does not provide an incentive for the employee to produce at a high level c.) An employee is paid a fiexed "piece rate" for each unit produced d.) The output can be measured by the number of physical items produced |
It doesn ot provide an incentive for the employee to produce at a high level |
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Which of the following cases established the judicial concept of disparate treatment?
a.) Griggs v. Duke Power b.) McDonnell-Douglas Corp v. Green c.) Albermarle Paper v. Moody d.) Washington v. Davis |
McDonnell-Douglas Corp v. Green |
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An employee is suspected of being involved in a workplace incident of embezzlement which resulted in a considerable loss to your organization. Which iof the following is true?
a.) A polygraph test ca be performed because the employee is a suspect and a loss was realized b.) A polygraph can be performed on any employee regardless of suspicion when there is a loss c.) A polygraph test cannot be conducted because there was a loss to the employer d.) Polygraph tests can no longer be administered regardless of suspicion or loss |
A polygraph test can be performed because the employee is a suspect and a loss was realized |
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Which case estabilished that employment tests and performance evaluations have to be job-related and valid predictors of performance?
a.) McDonnell-Douglas Corp v. Green b.) Washington v. Davis c.) Griggs v. Duke Power d.) Albermarle Paper v. Moody |
Albermarle Paper v. Moody |
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A bonus was given to a all full-time employees. One full-time employee was out on FMLA during the time the bonuses were issued. The employer-
a.) Is not required to pay the employeee the bonus when the return b.) Is required to pay the employee at least hlaf of the bonus when they return c.) Has the option to pay or not pay the employee the bonus when they return d.) Is required to pay the employee the bonus when they return |
Is required to pay the employee the bonus when they return |
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Which of the following is considered to be a comprehensive document covering the legality of employee selectio procedures?
a.) SOX b.) HIPAA c.) UGESP d.) ADEA |
UGESP |
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With regards to Affirmative Action, utilization analysis refers to?
a.) Anayzing the number of resources consumed by a project b.) Comparing the availability analysis with the job group analysis c.) The availability of a particular protected group in the organization d.) The availability of a particular protected group in the community |
Comparing the availability analysis with the job group analysis |
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Adverse impact occurs when the rate of selection for a protected classs is less than this percent of the rate for class with the highest selection rate?
a.) 20% b.) 40% c.) 60% d.) 80% |
80% |
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As a HR manager you realize that adverse impact is occuring. Which of the following is not a choice for you as an employer?
a.) Abandon the procedure b.) Validate the procedure as a business necessity c.) Continue the procedure d.) Validate and confirm the job-relatedness of the procedure for the selection |
Continue with the procedure |
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Using the "two-factor analysis" for an affirmative action plan requires that comany evaluate these two fators?
a.) Total women and total minority populations b.) Total minority population and job availability c.) Job availability and the total women population d.) Interal availability and external availability |
Internal availability and external availability |
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All of the following are considered an immediate "family member" for purpose of taking FMLA leave except?
a.) Employee's spouce b.) Employee's mother-in-law c.) Employee's son or daughter d.) Employee's adopted son or daughter |
Employee's mother-in-law |
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An applicant assessment is inadvertently eliinating African-American applicants. Which of the following best describes what occured?
a.) Adverse Impact b.) Disparate Treatement c.) Proper Selection Practice d.) Glass Ceiling |
Adverse Impact |
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A verbal promise made between an employee and employer is called?
a.) Grievance b.) Express Oral Contract c.) Injunction d.) Arbitration |
Express Oral Contract |
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An employee arrives at work early and waits for their scheduled time of work to begin. According to the Portal-to-Portal Act?
a.) The time the employee was waiting is considered hours worked b.) The Portal-to-Portal Act address termination procedures and does not helped explain or determine hours worked c.) The time the employee was waiting is not considered hours worked d.) The employee should be penalized time for showing up early |
The time the employee was waiting is not considered hours worked |
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According to the Employee Commuting Flexibility Act of 1996, which of the following is true?
a.) Communting time is always paid work time regardless of the employee using a company vehicle or not b.) Commuting time is paid work time only if the employee uses a company vehicle c.) Commuting time is not paid work time if the employee uses a company vehicle but is if the employee is not using a company vehicle d.) Commuting time is not paid work time regardless of the employee using a company vehicle or not |
Commuting time is not paid work time regardless of the employee using a company vehicle or not |
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Which amendment to the Wage and Hour Law prohibits unequal pay for the equal or "substantially equal" work performed by both men and women?
a.) Equal Pay Act b.) Portal-to-Portal Act c.) Sarbanes-Oxley Act d.) THe Sherman Antitrust Act |
Equal Pay Act |
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According to the Equal Pay Act of 1963, which of the following is not considered in the determination of equal work factors?
a.) Effort b.) Senority c.) Skills d.) Working Conditions |
Senority |
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Which of the following is not an Act that provides an oppertunity for a tax credit by hiring certain induviduals?
a.) Work Oppertunity Tax Credit b.) Welfare-to-Work Tax Credit c.) Worker Relocation Tax Credit d.) Tax and Trade Relief Extension Act |
Worker Relocation Tax Credit |
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Which of the following cases is most well-known for setting the precedent for reverse discrimination?
a.) City of Richmond v. J.A. Croson Company b.) Regent of the University of California v. Bakke c.) Harris v. Forklift Systems, Inc. d.) Ellerth v Burlington Northern |
Regent of University of California v. Bakke |
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An employee is approached by their director who promises the employee a promotion in return for sexual favors. This is an example of?
a.) Quid Pro Quo b.) Carpe Diem c.) Caveat Emptor d.) Per Diem |
Quid Pro Quo |
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Which of the following terms refers to a situation where the advancement of a qualified person to a higher level in the organization from a lower level is prevented based on their gender?
a.) Price Floor b.) Brick Floor c.) Glass Ceiling d.) Price Ceiling |
Glass Ceiling |
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Based on the common sequence of events the EEOC takes when they recieve a complaint of discrimination, which of the following steps would occur first?
a.) The EEOC issues a Letter of Determination b.) The EEOC issues a right-to-sue letter c.) The EEOC determines if it has jurisdiction over the complaint filed d.) The EEOC files suit against the employer |
The EEOC determines if it has jurisdiction over the complaint filed |
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Of the following techniques for forecasting workforce needs, which one requires that participants not meet face-to-face?
a.) Ratio Analysis b.) Trend Analysis c.) Nominal Group Technique d.) Delphi Technique |
Delphi Technique |
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As a HR manager, you are tracking which employees are currently ready for a promotion into specific, key positions. Which of the following terms best describes this process?
a.) Succession Planning b.) Replacemet Charting c.) SWOT Analysis d.) Critical Path Method |
Replacement Charting |
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You need to collect data for your company's job analysis needs. Your company has a large number of employees that occupy the same job and they are spread out over a wide geographic area. Which of the following data collection method is the most appropriate?
a.) Questionnaires and checklists b.) Observations c.) Work Sampling d.) Interviews |
Questionnaires and checklists |
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Which of the following sections of the job description about the environmental conditions such as weather, fumes, heat or cold, noise, etc. be found on?
a.) Job Summary b.) Essential Functions c.) Working Conditions d.) Qualifications |
Working Conditions |
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Which of the following would least likely be an advantage of internal hiring versus external hiring?
a.) Bringing new ideas into the workplace b.) Reduces recruiting expenses c.) Promote high morale d.) Provides a career path for employees |
Bringing new ideas into the workplace |
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Due to the potentially high cost and expenses involved, this applicant testing solution is typically reserved for higher-level positions?
a.) Cognative Ability Tests b.) Physical Ability Tests c.) Personality Tests d.) Assessment Center Tests |
Assessment Center Tests |
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When unemployment levels are low, which of the following would most likely be true?
a.) Recruitment is more diffucult b.) Employee retention is higher c.) Workplace injuries decrease d.) Employee satisfaction is higher |
Recruitment is more diffucult |
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While interviewing a potential candidate for a job opening, a recruiter asks the candidate how they would handle a particular scenario. This is an example of?
a.) Stress Interview b.) Structured Interview c.) Situational Interview d.) Informal Interview |
Situational Interview |
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Which of the following executive orders prohibited employement discrimination on the basis of race, creed, collor or national origin?
a.) EO 11375 b.) EO 11478 c.) EO 11246 d.) EO 11333 |
EO 11246 |
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Which of the following questions could be asked during an interview?
a.) How many children you have? b.) Have you been arrested? c.) Do you have any disabilities? d.) Have you worked for this company before |
Have you worked for this company before |
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According to the Fair Labor Standards Act, what is minimum amount of time you should retain payroll records?
a.) 1 year b.) 2 years c.) 3 years d.) 5 years |
3 years |
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Which of the following is not a determination of fair use regarding to copyright laws?
a.) The purpose and character of the use, including whether such use is of a commerical nature or is for nonprofit educational purposes b.) The nature of the copyrighted work c.) Whether permission was obtained from the copyright owner d.) The effect of the use upon the potential market for on value of the copyrighted work |
Whether permission was obtained from the copyright owner |
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Which term is used to describe how adults learn?
a.) pedagogy b.) andragogy c.) oligopoly d.) flashogoy |
andragogy |
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You have an employee that learns best by listening to an instructor in a lecture setting. Which learning styem is demonstrated?
a.) Visual b.) Auditory c.) Psychomotor d.) Kinesthetic |
Auditory |
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Which of the following learning levels demonstrates the highest level of learning achieved?
a.) Synthesis b.) Analysis c.) Comprehension d.) Knowledge |
Synthesis |
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Which of the following does not belong on the hierarchy of needs as defined by Abraham Maslow?
a.) Self-Actualization b.) Social c.) Esteem d.) Motivation |
Motivation |
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According to Theory X and Theory Y, which of the following does not belong in Theory X?
a.) Human beings are lazy and dislike work b.) Employees want to be directed c.) Employees are self-motivated d.) Employees value security above other factors associated with the workplace |
Employees are self-motivated |
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Which of the following characteristic of the Herzberg's Two-Factor Theory?
a.) Hygiene b.) Social c.) Esteem d.) Safety |
Hygiene |
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Which of the following is not a component of Lewin's organizational change model?
a.) Unfreezing b.) Freezing c.) Movement d.) Culture |
Culture |
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Which of the following theories has the strongest linkage between compensation and performance?
a.) Goal-Setting Theory b.) Expectancy Theory c.) Hertzberg's Two-Factor Theory d.) McClelland's Theory of Needs
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Expectancy Theory |
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An employee seems to learn the most from PowerPoint presentations. Which of the following learning styles best fits with this statement?
a.) Auditory b.) Kinesthetic c.) Psychomotor d.) Visual |
Visual |
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Which of the following terms is not included in the HRD process acronym ADDIE?
a.) Needs Assessment b.) Program Development c.) Program Initiation d.) Program Evaluation |
Program Initiation |
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Classroom participants are asked to pretend to be in specific roles to act out how their characters would respond in imaginary situations. What type of delivery method is demonstrated?
a.) Case Study b.) Lecture c.) Group Discussion d.) Role-Playing |
Role-Playing |
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You are facilitating a large group through a leaadership development workshop The workshop. The workshop requires alot of small group breakouts and samll group activities. Which room arrangement would best accomodate this need?
a.) Banquet b.) Classroom c.) V-Shape d.) Rectangle |
Banquet |
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Which of the following HR interventions aligns induviduals with the company's goals and measures the successful attainment of those goals?
a.) Management by Objectives (MBO) b.) Coaching c.) Team Building d.) Career Planning |
Management by Objectives (MBO) |
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An employee copies an entire document posted o the IRS web page during a lecture on deferred compensation tax rules. Which of the following is true?
a.) The employee violated copyright protections of the document because they did not have expressed permission to recreate and distribute the information b.) The employee did not violate any copyright protections of the document because government documents are considered public domain c.) The employee did not violate any copyright protections of the document because government documents are considered immient domain d.) The employee volated the copyright protections of the document because they copied and distributed copyright protected material |
The employee did not violate any copyright protections of the document because government documents are considered public domain |
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Which of the following is not one of Kirkpatrick's four levels of evaluation?
a.) Reception b.) Learning c.) Behavior d.) Results |
Reception |
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A manager is great at leading employees toward meeting organizational goals through clear work guidelines and straight forward performance expectations. The manager also ensures that work is complete efficently. Which of the following leadership types would best describe this type of manager?
a.) Transformational Leadership b.) Charismatic Leadership c.) Visionary Leadership d.) Transactional Leadership |
Transacational Leadership |
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Which of the following is not a "driving" force of change?
a.) New Management b.) New Federal Regulations c.) Change in Technology d.) Tradition |
Traditon |
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An employee has taken something he learned from training and applied it on the job which in turn improved her performance at the task. Which level of Kirkpatrick's four levels has the employee achieved?
a.) Learning b.) Analysis c.) Synthesis d.) Behavior |
Behavior |
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Which of the following charts is a graphical representation of the 80/20 rule?
a.) Histogram b.) Pareto c.) GANTT d.) PERT |
Pareto |
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Which of the following career development programs allows an employee to choose between pursuing a management role or a technicial expert role?
a.) Matrix b.) Dual Career Ladder c.) Job Bidding d.) Succession Plan |
Dual Career Ladder |
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An executive has the ability to articulate his vision and insupire and evoke strong emotion in the employees to follow that vision. Which leadership type is being displayed?
a.) Transacational b.) Transformational c.) Charismatic d.) Visionary |
Visionary |
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Which of the following is not a characteristic of a learning organization?
a.) Systems-Thinking b.) Induvidual Level Training c.) Personal Mastery d.) Mental Modes |
Induvidual Level Training |
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Which of the following is not a type of training evaluation?
a.) Ranking b.) Learning c.) Behavior d.) Results |
Ranking |
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What is the first step in conducting a training needs analysis?
a.) Identification of the performance gap b.) Estimate the budget impact c.) Recommend solutions d.) Conduct training |
Identification of the performance gap |
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Based on the managerial grid developed by Blake Moulton that depicts managerial style based on concern for people and concern for production, which cells is the most favorable to be in?
a.) 1,9 b.) 9, 1 c.) 1, 1 d.) 9, 9 |
1,1 |
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Which of the following is not an advantage of peer-team ratings?
a.) Peers have a significant amount of close contact with the employee b.) Helpful when the leader does not have a colse proximity or contact with the employee c.) Employees' peers may give higher or lower ratings based on non-work related items d.) Manager may not have the expertise to peroperly evauate the employee's performance that peers may have |
Employees' peers may give higher or lower ratings based on non-work related items |
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An employee's performance rating is low because the manager based the employee's performance on the poor performance of the employee's peers. This is an example of?
a.) The Horn Effect b.) The Halo Effect c.) Recency d.) Contrast Error |
Contrast Error |
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Which of the following Acts does not have a direct relation to the compensation and benefits of a company's employees?
a.) Uniform Guidelines on Employee Selection Procedures b.) Fair Labor Standards Act c.) Portal-to-Portal Act d.) Equal Pay Act |
Uniform Guidelines on Employee Selection Procedures |
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FLSA covers all of the following except?
a.) Overtime b.) Paid Time Off c.) Minimum Wage d.) Minimum Age of Workers |
Paid Time Off |
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How many weeks of unpaid medical leave does FMLA provide?
a.) 4 b.) 12 c.) 26 d.) 52 |
12 |
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Under FMLA, if the leave can be reasonably anticipated, how many notice must the employee give the employer?
a.) 7 days b.) 14 days c.) 30 days d.) 90 days |
30 days |
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Which Act prohibits firms from deducting compensation in excess of one million dollars for its top five executives as a business expense unless the compensation is based on performance?
a.) Sarbanes-Oxley Act b.) Health Insurance Portability and Accountability Act c.) Taxpalyer Relief Act d.) Omnibus Budget Reconciliation Act |
Omnibus Budget Reconciliation Act |
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You could use the IRS 20-Factor Test to determine?
a.) If an employee is exempt b.) Whether someone is an employee or an independent contractor c.) If an employee is non-exempt d.) If the employee's compensation is tax deductable |
Whether someone is an employee or an independent contractor |
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Which of the following job evaluation methods does the paired comparison method belong to?
a.) Ranking b.) Job classification c.) Point Factor d.) Factor Comparison |
Ranking |
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Which of the following job evaluation methods uses compensable factors and exteranl job market benchmarks?
a.) Ranking b.) Job Classification c.) Point Factor d.) Factor Comparison |
Factor Comparison |
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Which of the following terms refers to collapsing multiple pay gradesinto one pay grade that has a wide range?
a.) Golden Parachute b.) Broad-Banding c.) Red Circle Rate d.) Green Circle Rate |
Broad-Banding |
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Which of the following is most likely to happen when comparable external job market pay rates rise faster than similar internal job pay rates?
a.) Broad-Banding b.) Wide-Banding c.) Pay Compression d.) Green Circle Rates |
Pay Compression |
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An employee's pay rate has been frozen from fture merit increases becasue their pay rate is higher than the maximum pay grade. This was likely caused by which of the following?
a.) Red Circle Rate was identified b.) Green Circle Rate was identified c.) Yellow Circle Rate was identified d.) Black Circle Rate was identified |
Red Circle Rate was identified |
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This Act requires the administrator of an employee benefit plan to furnish participants and beneficiaries with a summary plan descripton (SPD), clearly describing their rights, benefits, and responsibilities under the plan?
a.) Health Insurance Portability and Accountability Act (HIPAA) b.) Consolidated Omnibus Budget Reconciliation Act (COBRA) c.) Employee Retirement Income Security Act (ERISA) d.) Family Medical Leave Act (FMLA) |
ERISA |
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An employee wearns more when they produce more. Which term best fits with this model?
a.) Piece Rate Plan b.) Standard Hour Plan c.) Flat Rate Plan d.) Green Circle Plan |
Piece Rate Plan |
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Which of the following is not a pay differential?
a.) Hazard Pay b.) Shift Pay c.) Base Pay d.) Overtime |
Base Pay |
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Which of the following in not an advantage of organization-wide incentives?
a.) Potential to increase employee retention? b.) Rewards all employees for meeting company-wide targets c.) Recognizes superior induvidual performance d.) Might have tax benefits for the organization |
Recognizes superior induvidual performance |
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A Golden Parachute is a(n)?
a.) Generous severance plan for executives b.) Type of sign-on bonus for executives c.) Annual bonus given to executives for high performance d.) Guranteed bonus for employees given on a quarterly basis |
Generous severance plan for executives |
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An employee feels satisfaction for completing a challenging project. Which of the following best describes the type of reward this employee recieved?
a.) Extrinsic Reward b.) Intrinsic Reward c.) Total Reward d.) Compensatory Reward |
Intrinsic Reward |
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What does KSA generally refer to?
a.) Knowledge, strategy, and analysis b.) Kindness, satisfaction, and acknoweldgement c.) Knowledge, skills, and abilities d.) Know-how, stragegy, and anaysis |
Knowledge, skills, and abilities |
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What does QDRO stand for?
a.) Qualified Domestic Relations Order b.) Qualified Disability Recipient Order c.) Qualified Disaster Recovery Officer d.) Qualified Disability Recruitment Officer |
Qualified Domestic Relations Order |
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Which of the following federal laws does not directly apply to cash balance pension plans?
a.) Age Discrimination in Employment Act (ADEA) b.) Employee Retirement Income Security Act (ERISA) c.) Fair Labor Standards Act (FLSA) d.) Internal Revenue Code (IRC) |
Fair Labor Standards Act (FLSA) |
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Which Acts protects an employee from being terminated soley based on the fact that their wages are being garnished for one debt?
a.) Family Medical Leave Act (FMLA) b.) Fair Labor Standards Act (FLSA) c.) Health Insurance Portability and Accountability Act (HIPPA) d.) Consumer Credit Protection Act (CCPA) |
Consumer Credit Protection Act (CCPA) |
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A job requires at least 2 years of project management experience and a bachelor's degree in business , MIS or the equivalent. These are example of?
a.) Essential Job Functions b.) Compentencies c.) Job Specifications d.) Job Enrichment |
Job Specifications |
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Which of the following is an immigrant visa?
a.) B-1 b.) L-1 c.) EB-1 d.) H-1B |
EB-1 |
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Which of the following would not commonly be associated as a 'perk' for an executive?
a.) Club Membership b.) Non-Exempt Status c.) Low-Interest Loans d.) Use of Corporate Vehicles |
Non-Exempt Status |
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Which of the following is not a legislatively mandated benefit?
a.) Social Security b.) Worker's Compensation c.) Unemployment Compensation d.) Bereavement |
Bereavement |
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Of the following types of health insurance, which offers the most flexibility when selecting health care providers?
a.) Health Maintenance Organizations b.) Preferred Providers Organizations c.) Fee-for-Service Plans d.) Employer Funded Health Insurance |
Fee-for-Service Plans |
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Your organization is trying to improve the work/life balance of its employees. Which of the following programs will have the least impact on that initiative?
a.) Offering a robust severance package b.) Having an employee concierge service c.) Providing onsite child care service d.) Allow for flex schedule |
Offering a robust severance package |
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Which of the following provide pretax health insurance possibilities for the employee?
a.) Section 125 b.) Section 150 c.) Section 225 d.) Section 529 |
Section 125 |
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If funds in a flexible spending account are not used, what happens to the funds?
a.) The organization must return the funds to the employee b.) The employee forfetis any unspent funds c.) The government issues a check to the employee for the difference d.) The funds roll over next year |
The employee forfetis any unspent funds |
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An employee is currently making $10/hour. The minimum of the employee's pay grade is $5 and the maximum is $15. What is the comp-ratio?
a.) 0 b.) 1 c.) 5 d.) 10 |
1 |
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The NLRB v. Jones and Laughlin established?
a.) That the Wagner Act was constitutional b.) That the Wagner Act was unconstitutional c.) That Yellow-Dog Contract illegal d.) That the Taft-Hartley Act was constitutional |
That the Wagner Act was constitutional |
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Which of the following was one of the first national unions? a.) American Federation of Labor b.) National Labor Party c.) Citizens for Organized Labor d.) Knights of the Old Republic |
American Federation of Labor |
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A manager creates an environment for the employee that is hostile and inhospitalbe in an attempt to force the employee to resign. This is an example of? a.) Defamation b.) Constructive Discharge c.) Slander d.) Libel |
Constructive Discharge |
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Which of the following is not a manditory benefit? a.) Social Security b.) COBRA c.) FMLA Leave d.) Paid Time Off |
Paid Time Off |
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Which of the following is used to determine current market trends in setting pay levels that lead, meet, or lag the market? a.) Hay System b.) SWOT Analysis c.) Salary Survey d.) Compa-Ratio |
Salary Survey |
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As of July 24, 2009, the federal minimum wage is? a.) $5.15 b.) $5.65 c.) $7.15 d.) $7.25 |
$7.25 |
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Which Act establishes minimum wage? a.) Family Medical Leave Act b.) Portal-to-Portal Act c.) Fair Labor Standards Act d.) Wagner Act |
Fair Labor Standards Act |
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A 15-year old works at a hospital part-time. Which of the following is a violation of the Fair Labor Standards Act? a.) The teen works outside of school hours b.) The theen works 32 hours per week during non-school weeks c.) The teen works 20 hours per week when school is in session d.) The teen works a maximum of 6 hours a day during non-school weeks |
The teen works 20 hours per week when school is session |
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Which of the following employer actions is legal to perform during a unionization drive? a.) Issuing a statement to all employees that the company is not in favor of being unionized b.) Giving everyone a raise before the vote c.) Forcing an employee to share their thoughts about the union d.) Threatening to terminate the employee for saying encourging things about the union |
Issuing a statement to all employees that the company is not in favor of being unionized |
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An employee agrees not to become a member of a union as a condition of employment. This is an example of? a.) Double-Breasting b.) A Yellow-Dog Contract c.) Salting d.) A Zipper Clause |
A Yellow-Dog Contract |
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This Act outlawed Yellow-Dog Contract? a.) Norris-LaGuardia Act b.) Wagner Act c.) Taft-Hartley Act d.) HIPPA |
Norris-LaGuardia Act |
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A union has one of its members apply to work for an organization in an attempt to organize that company's employees into their union. This is an example of? a.) Salting b.) Double-Breasting c.) Symapthy Picket d.) A Yellow-Dog Contract |
Salting |
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The Landrum-Griffin Act is also known as which of the following? a.) NLRB b.) Federal Anti-Injunction Act c.) Clayton Act d.) Labor Management Reporting and Disclosure Act |
Labor Management Reporting and Disclosure Act |
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Which of the following is a register of names and addresses of employees who are eligible to vote in a union certification election? a.) Consent Election Form b.) Union Certification Register c.) Weingarten List d.) Excelsior List |
Excelsior List |
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Which of the following Supreme Court decisions deterimed that compulsory arbitration as a condition of employement was legal? a.) Roe v. Wade b.) Circut City v. Adams c.) Griggs v. Duke Power d.) McDonnell-Douglas Corp v. Green |
Circut City v. Adams |
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Which of the following groups is permitted into the bargaining unit? a.) Confidential Employees b.) Managers c.) Employees d.) Supervisors |
Employees |
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Which of the following is permissible activity that a union can engage in? a.) Salting b.) Yellow-Dog Contract c.) Engaging in a ULP d.) Threatening employees |
Salting |
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According to the acronym TIPS, an employer cannot do any of the following except? a.) Threaten an employee b.) Interrogate employees c.) Promise employees better benefits d.) Put a non-solicitation policy in place |
Put a non-soliciation policy in place |
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A petition by employees to "decertify" a union must be signed by what percentage of the bargaining unit? a.) 10% b.) 25% c.) 30% d.) 51% |
30% |
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Which of the following is not a manditory bargaining item a.) Regular Wages b.) Shift Differential Pay c.) Senority d.) Paid Time Off |
Shift Differential Pay |
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Both parties agree to include shift differential pay as a bargaining item in the collective bargaining process. This is an example of a(n)? a.) Permissive Bargaining Item b.) Illegal Bargaining Item c.) ULP d.) Mandtory Bargaining Item |
Permissive Bargaining Item |
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An employer insists on a closed shp to the union during the collective bargaining session. This is an example of? a.) Illegal Bargaining Item b.) Mandatory Bargaining Item c.) Permissive Bargaining Item d.) Distributive Bargaining Item |
Illegal Bargaining Item |
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The NLRB will hold an election if this percentage of authorization cards have been signed by the bargaining unit? a.) 25% b.) 30% c.) 50% d.) 60% |
30% |
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The NLRA prohibits a union from having an election because there was an election within 12-months of the proposed election. This is an example of a(n)? a.) Contract Bar b.) Blocking-Charge Bar c.) Prior-Petition Bar d.) Statutory Bar |
Statutory Bar |
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If a union petitioning for an election withdraws the petition before the election, they must wait this number of months before they can hold another election? a.) 6 months b.) 10 months c.) 12 months d.) 24 months |
6 months |
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Which clause requires all employees to join the union or pay union dues regardless of their intent to join the union? a.) Agency Shop b.) Closed Shop c.) Union Shop d.) Open Shop |
Agency Shop |
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Which of the following clauses is illegal? a.) Agency Shop b.) Closed Shop c.) Union Shop d.) Open Shop |
Closed Shop |
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Which of the following is implemented to help prevent the reopening of collective bargaining negotitations during the term of the contract? a.) Closed Shop Clause b.) Agency Clause c.) Zipper Clause d.) Dues Check-Off Clause |
Zipper Clause |
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Which of the following terms describes a temporary work-stoppage initiated by the company's employees? a.) Strike b.) Closed Shop c.) FMLA d.) Boycott |
Strike |
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Which of the following is not a common bargaining tactic? a.) Boycott b.) Picketing c.) Economic Stike d.) Closed Shop |
Closed Shop |
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A union gets several customers of a company begin to file complaints against the company like the EEOC, OSHA, and the Department of Labor. Which bargaining tactic best describes this scenario? a.) Agency Shop b.) Picket Line c.) Corporate Campaign d.) Boycott |
Corporate Campaign |
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A company is bargaining with a union. The employees are picketing the primary company. The company has a subsidiary company that is non-union. The employees are picketing that company as well. The company can be described as being? a.) Agency Shop b.) Closed Shop c.) Double Breasted d.) Common Situs |
Double Breasted |
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Which of the following definitions describe when picketing by a labor union of an entire construction project is a result of a grievance held against a single subcontractor on the project? a.) Common Situs b.) Double Breasting c.) Boycotting d.) Corporate Picketing |
Common Situs |
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Which of the following is a tactic taken by a company's management during the bargaining process? a.) Economic Strike b.) Lockdown c.) Work Slowdown d.) Corporate Campaign |
Lockdown
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Impasse describes? a.) When future bargaining will not likely result in an agreement b.) When a union refuses to continue bargaining negotiations c.) When a employer refueses to continue bargaining negotiations d.) When the NLRA forces both parties to continue bargaining |
When future bargaining will not likely result in an agreement
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Which of the following is not a common contract provision? a.) Union Security b.) Grievance Procedure c.) No Strike Clause d.) Agency Shop |
Agency Shop |
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Which of the following is not commonly found on a three-person arbitration panel? a.) An arbitrator selected by the company b.) An arbitrator selected by the union c.) An arbitrator selected by the government d.) A neutral arbitrator |
An arbitrator selected by the government |
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Employees start a strike without the knowledge of the labor union while a labor agreement is in place? This is an example of? a.) Sympathy Strike b.) Wildcat Strike c.) Economic Strike d.) Recognition Strike |
Wildcat Strike |
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A strike is conducted in support of other striking unions. This is also known as? a.) Sympathy Strike b.) Wildcat Strike c.) Economic Strike d.) Recognition Strike |
Sympathy Strike |
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What is the last step in the NLRB ULP compliant process? a.) Initiation b.) Investigation c.) Hearing d.) Appeal/Enforcement |
Appearl/Enforcement |
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Which group has authority over unfair labor practices for federal employees? a.) National Labor Relations Board (NLRB) b.) National Medation Board (NMB) c.) North American Free Trade Agreement (NAFTA) d.) Federal Labor Relations Authority (FLRA) |
Federal Labor Relations Authority (FLRA) |
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Which of the following is a binding agreement regarding trade betweeen the United States, Mexico, and Canada? a.) NAFTA b.) WTO c.) FMLA d.) HIPAA |
NAFTA |
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Which law allows an employee or employer to terminate the employment relationship at any time for any reason? a.) Portal-to-Portal Act b.) Family Medical Leave Act c.) Employment-At-Will d.) No Strike Clause |
Employment-At-Will |
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Which of the following is not a tort? a.) Defamination b.) Employment Contract c.) Wrongful Termination d.) Negligent Hiring |
Employment Contract |
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What is the final step of the progressive discipline process? a.) Written Warning b.) Verbal Warning c.) Second Written Warning d.) Termination |
Terminiation |
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Which of the following describes a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing the broad scope of constitent interests? a.) Mediator b.) Ombudsman c.) Arbitrator d.) Peer Reviw Panel Coordinator |
Ombudsman |
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If a process has mamy of its unnecessary steps removed, it is known to be? a.) Lean b.) Fat c.) Cleaned d.) Scrubbed |
Lean |
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If a union loses a representation election, when is the soonest they can hold another election? a.) Immediately b.) 6 months c.) 12 months d.) 24 months |
12 months |
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Which of the following best describes an Act that helped to control business monopolies? a.) Sherman Antitrust Act b.) Railway Labor Act c.) Portal-to-Portal Act d.) Patent Act |
Sherman Antitrust Act |
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Which Act limited the use of injunctions to break strikes? a.) Railway Labor Act b.) Clayton Act c.) Wagner Act d.) Labor-Relations Act |
Clayton Act |
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Union members have made an agreement not to handle goods made by another non-union plant. This is an example of? a.) Featherbedding b.) Zipper Clause c.) Hot-Cargo Clause d.) Secondary Boycott |
Hot-Cargo Clause |
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Which Act established the Occupational Safety and Health Administration (OSHA)? a.) Fair Labor Standards Act b.) Occupational Safety and Health Act c.) Family Medical Leave Act d.) Taft-Hartley Act |
Occupational Safety and Health Act |
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Which OSHA standard requires a company to communicate, inventory, and evaluate chemical hazards in the workplace? a.) Means of Egress Standard b.) HEaring Conservation Standard c.) Control of Hazardous Energy Standard d.) Employee Right-to-Know Law |
Employee Right-to-Know Law |
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You will find the MSDS at many copanies to assist in staying compliant with the OSHA Hazard Communcation Standard. What does MSDS stand for? a.) Material Safety Data Sheets b.) Manual System Directive Scenarios c.) Manual Systems Data Simuations d.)Mandatory Statiscial Dynamic Situations |
Material Safety Data Sheets |
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Which term refers to incorpation locks, disconnection switches, and shutoff valves to ensure equiptment cannot be turned on? a.) Tagout b.) Lockout c.) Logoff d.) Tripswitch |
Lockout |
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An employee puts a sign on a machine to let other employees not to turn it on while the employee is working on it. This is commonly refered to as? a.) Lockout b.) Login c.) Tagout d.) Egress |
Tagout |
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The Needlestick Safety and Prevention Act revised this OSHA Standard? a.) Personal Protective Equiptment Standard b.) Confined Space Entry Standard c.) Hazardous Communication Standard d.) Bloodborne Pathogens Standard |
Bloodborne Pathogens Standard |
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Which of the following rules absovles employers of responsiblity if a coworker's actions cause an injury? a.) Fellow Servant Rule b.) 80-20 Rule c.) Means of Egress d.) Fair Labor Standards Act |
Fellow Servant Rule |
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Which of the following is non one of the common law doctrines that apply to worker's compensation or workplace injuries? a.) Fellow Servant Rule b.) Doctrine of Contributory Negligence c.) The General Duty Standard d.) Voluntary Assumption of Risk |
The General Duty Standard |
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Except for low-hazard organzations, businesses with more than this many employees must report all employee occupaitonal injury and illness data? a.) 5 b.) 10 c.) 25 d.) 50 |
10 |
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Which of the following do not apply to permit-required confined spaces as covered by the OSHA Confined Space Entry Standard? a.) MSDS documentation is provided to employees b.) Trainning to be completed before an employee can enter the permit-required confined space c.) A written safety-entry program reveiwed by employees and OSHA officials d.) Entry controls like permits, observers and entry supervisors |
MSDS documentation is provided to employees |
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Which of the following would not require an employer to report a work-related injury to OSHA? a.) Death b.) Days away from work c.) First aid-treatement d.) Loss of consciousness |
First Aid-Treatement |
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Which of the following is used to classify work-related injuries and illnesses and to note the extent and severity of each case? a.) OSHA Form 100 b.) OSHA Form 300A c.) OSHA Form 301 d.) OSHA Form 300 |
OSHA Form 300 |
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Which OSHA from would you use to show the total work-related injuries and illnesses for the year? a.) OSHA Form 100 b.) OSHA Form 300A c.) OSHA Form 301 d.) OSHA Form 300 |
OSHA Form 300A |
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OSHA Form 301, the injury and illness incident report, must be completed within how many days after you learn a work - related injury or illness? a.) 3 days b.) 7 days c.) 14 days d.) 30 days |
7 days |
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A common benchmark now used in place of tracking lost workdays is DART. What does DART stand for? a.) Disability, aggravation, restriction, and transfers b.) Days away, restricted or transferred c.) Disability analysis of recurring traumas d.) Dynamic aggregation rate tabulaiton |
Days away, restricted or transferred |
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An OSHA compliance and safety officer must give an employer this many days notice before appearing on site? a.) No notice b.) 24 hours c.) 48 hours d.) 72 hours |
No notice |
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An employer has the right to all of the following except? a.) Request and recieve proper identification from the OSHA officer b.) Accompany th compliance officer on the inspection c.) Refuse an inspection and require a search warrant d.) Be given 48 hours notice before compliance officer can perform the inspection |
Be given 48 hours notice before compliance officeer can perform the inspection |
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A violation is cited that has no direct or immediate relationship to job safety or health. This would be considered what type of violation? a.) Repeat b.) De Minimis c.) Other-than-Serious d.) Serious |
De Minimis |
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An employer places chains with padlocks around key exit doors in the builidng. This would most likely be classified as which type of OSHA violation? a.) De Minimis b.) Other-than-Serious c.) Serious d.) Willful |
Willful |
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How long must an employer post an OSHA citation at or near the area the violation occured? a.) One day or until the violation is corrected, whichever is longer b.) Two days or until the violation is corrected, which ever is longer c.) Seven days or until the violation is corrected, whichever is longer d.) Three days or until the violation is corrected, whichever is longer |
Three days or until the violation is corrected, whichever is longer |
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Which of the following is not a common risk factor for musculoskeletal disorder? a.) Frequent Repetition b.) Heavy Lifting c.) Excessive Pressure d.) Awkard Positioning |
Heavy Lifting |
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An employee fails to wear the proper gloves when handling a chemical and gets burned. This is an example of? a.) An unsafe condition b.) An unrecognized hazard c.) An unsafe act d.) A willfill violation |
An unsafe act |
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Which of the following organizations should employers contact for information about substance use in the work processes to determine whether or not they are toxic? a.) National Institute for Occupational Safety and Health b.) Department of Labor c.) Office of Federal Contract Compliance d.) Department of Justice |
National Institute for Occupational Safety and Health |
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An employer intentionally and knowingly violates an OSHA standard and recives a $70,000 which level of citation did the employer likely recieve? a.) Repeat b.) Willful c.) Serious d.) Failure to Abate |
Willful |
