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153 Cards in this Set
- Front
- Back
Barriers
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Biases or filters to communication.
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Certification
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Evidence that an individual has mastered competencies in a particular area.
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CEU's
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Proof of continuing education.
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Exsanguinate
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Remove blood to a point where life cannot be sustained.
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Hemochromatosis
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Disorder characterized by excess iron deposits.
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ICD-9-CM
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International Coding System that groups similar diseases and operations together.
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Kinesic Slip
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Verbal and Nonverbal messages do not match.
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Kinesics
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Involves nonverbal communication or body language.
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Medicaid
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Federal and State program that provides medical care to the poor.
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Medicare
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Entitlement Program that provides healthcare to people age 65 and older.
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Phlebotomy
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The Process of Removing blood from a vein.
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Polycythemia
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Disorder involving the overproduction of red blood cells.
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Proxemics
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Involves the Concept and use of space.
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TAT
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Turnaround Time from when a test is ordered until results are reported.
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Tertiary Care
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Highly complex medical services.
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The agency that certifies phlebotomists
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American Society for Clinical Pathology
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The primary duty of a phlebotomist is?
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Collect Blood Specimens.
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Promoting good public relations is a part of the phlebotomist's role because?
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A phlebotomist is a representative of the laboratory, good public relations promotes a harmonious relationship with visitors, staff, and patients, patients often equate blood drawing experience with the caliber of overall care received while in the hospital.
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Primum non nocere comes from the Hipocratic oath and means?
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First do no harm.
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All of the following are examples of good work ethics:
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Accountability,dependability, and reliability.
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Phlebotomy is used as a therapeutic treatment of this?
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Polycythemia.
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The following reasons why phlebotomist participate in continuing education programs are?
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To learn new techniques,to remain current in phlebotomy technology, and to renew certification.
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The term "phlebotomy" is derived from Greek words that, literally translated, mean to:
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Cut a vein.
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What are the phlebotomist duties?
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Collect blood specimens, perform laboratory computer operations, and transport specimens to the laboratory.
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What are the credentials of an NCA certified phlebotomist?
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Clplb
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What is an ancient blood letting instrument that has a counterpart in modern day blood letting device?
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fleam
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Proof of participation in a workshop to upgrade skills required by some agencies to renew certification is called?
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Continuing Education Units (CEU's)
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What is listed in the American Hospital Association (AHA)Patient's Bill of Rights?
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A complete explanation of his or her bill, confidentiality of his or her records,and the right to refuse treatment.
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Personal "zone of comfort" is a radius of:
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1.5- 4Ft
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What is an example of a barrier to effective communication with a patient?
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Not speaking English, is a child and is emotionally upset.
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What is an example of comfirming response to a patient?
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"I understand how you must be feeling."
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What is an example of negative kinesics?
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Frowning.
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What are parts of a professional image?
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Neat,clean appearance, clean and pressed laboratory coat, and short clean fingernails and long hair pulled back.
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What are ways to earn a patient's trust?
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Act knowledgeably, convey sincerity, and look professional.
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What are proper telephone protocol?
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Answer the telephone promptly, clarify and record information, and prioritize callers, when necessary.
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What is an example of proemics?
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Zone of comfort.
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What are recognized elements of good communication in the healthcare setting?
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Confirmation, control, and empathy.
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The best way to handle a "difficult" or "bad" patient is to:
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Help the patient to feel in control of the situation.
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Proxemics is the study of an individuals:
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Concept of space.
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What situation allows the patient to feel in control?
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Agreeing with the patient that it is his/her right to refuse to have a blood specimen drawn.
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What is the average speaking rate of a normal adult?
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125-150 words per minute.
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Another term for outpatient care is:
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Ambulatory care.
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Which laboratory department performs test to identify abnormalities of the blood and blood forming tissues?
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Hematology.
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What department is responsible for administering a patient's oxygen theraphy?
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Respiratory Theraphy.
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What test would be performed in surgical pathology?
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Frozen Sections.
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What is an example of comfirming response to a patient?
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"I understand how you must be feeling."
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What is an example of negative kinesics?
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Frowning.
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What are parts of a professional image?
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Neat,clean appearance, clean and pressed laboratory coat, and short clean fingernails and long hair pulled back.
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What are ways to earn a patient's trust?
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Act knowledgeably, convey sincerity, and look professional.
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What are proper telephone protocol?
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Answer the telephone promptly, clarify and record information, and prioritize callers, when necessary.
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What is an example of proemics?
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Zone of comfort.
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What are recognized elements of good communication in the healthcare setting?
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Confirmation, control, and empathy.
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The best way to handle a "difficult" or "bad" patient is to:
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Help the patient to feel in control of the situation.
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Proxemics is the study of an individuals:
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Concept of space.
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What situation allows the patient to feel in control?
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Agreeing with the patient that it is his/her right to refuse to have a blood specimen drawn.
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What is the average speaking rate of a normal adult?
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125-150 words per minute.
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Another term for outpatient care is:
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Ambulatory care.
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Which laboratory department performs test to identify abnormalities of the blood and blood forming tissues?
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Hematology.
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What department is responsible for administering a patient's oxygen theraphy?
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Respiratory Theraphy.
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What test would be performed in surgical pathology?
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Frozen Sections.
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The phlebotomist is asked to collect a specimen from a patient in the nephrology department. A patient in this department is most likely being treated for a disorder of the:
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Kidneys.
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The phlebotomy supervisor asked a phlebotomist to collect a specimen in the otorhinolaryngology department. The phlebotomist proceeded to go to the department that provdes treatment for:
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Ears, nose, and throat disorders.
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What tests are performed in the Coagulation Department?
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Protime. (PT)
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What medical Specialty treats patients with tumors?
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Oncology.
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The Medical Specialty that treats skeletal system disorders is:
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Orthopedics.
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The specialty of this physcian is the treatment of newborns.
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Neonatologist.
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Another name for blood bank is?
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Immunohematology.
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What are some hematology tests?
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Hematocrit, Platelet count, and reticulocyte count.
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What department performs cerebrospinal fluid (CSF) analysis?
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Chemistry,Hematology, and Microbiology.
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With which other hospital department would the laboratory coordinate therapeutic drug monitoring?
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Pharmacy.
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What department processes and stains tissue samples for microscopic analysis?
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Histology.
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What personnel's are required to have a college degree or equivalent?
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Clincal Laboratory Scientist and a medical technologist.
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An appendectomy performed in a free standing ambulatory surgical center is an example of:
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Secondary Care.
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What department perform blood cultures?
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Microbiology.
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Electrolyte testing includes:
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Sodium and Potassium.
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What hospital department performs diagnostic tests and monitors therapy of heart patients?
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ECG
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A basic metabolic panel (BMP) is performed in what department?
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Chemistry.
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What laboratory department performs chromosome studies?
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Cytogenetics.
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A Pap smear is examined for the presence of cancer cells in this department:
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Cytology.
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Prepaid group healthcare organization in which members pay flat fees for defined services are called:
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HMO's.
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The term used to describe sophisticated and highly complex medical care is:
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Tertiary Care.
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A patient in labor would normally be admitted to what medical specialty department?
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Obstetrics.
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A function of the radiation therapy department is?
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Treating cancer using high-energy x-rays.
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Toxicology is often a part of what laboratory department:
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Chemistry.
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A physician who is a specialist in diagnosing disease from laboratory findings is a (an):
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Pathologist.
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What is a hematology test?
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CBC.
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The department that injects patients with radioactive dyes that can interface with laboratory testing is:
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Nuclear Medicine.
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What department performs carcinoembryonic antigen (CEA)testing?
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Chemistry.
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What department performs radiographic procedures and other imaging techniques to aid in diagnosis?
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Radiology.
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What is an example of an inpatient care facility?
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Hospital.
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What would be performed in the serology department?
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Rapid Plasma Reagin (RPR).
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What laboratory personnel has the same qualifications as a medical technologist (MT)?
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Clinical Laboratory Scientist (CLS).
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What department would perform a hemogram?
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Hematology.
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This hospital department provides therapy to restore patient mobility.
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Physical Therapy.
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Brain wave mapping and evoked potential are performed by which department:
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EEG.
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What are primary objectives of managed care:
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Enhance cost containment, facilitate the management of patient care, and maintain quality care.
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What describes a new category of multi-skilled personnel who work as part of the nursing team, performing nursing and phlebotomy duties along with ancillary testing?
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Patient care technician. (PCT)
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What laboratory worker has a bachelor's degree, or equivalent, in medical technology?
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Clinical Laboratory Scientist. (CLS)
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What laboratory personnel has an associate's degree or equivalent?
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Clinical Laboratory Technician. (CLT)
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A specimen for ova and parasite testing would be sent to:
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Microbiology.
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The process of identifying an organism and determining the appropriate antibiotic for treatment is called:
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Culture and Sensitivity Testing.
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C & S tests on patient specimens are performed in which department?
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Microbiology.
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A glucose test would be preformed in which department?
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Chemistry.
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What medical specialty treats patients with blood disorders?
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Hematology.
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What duties are performed by local public health agencies:
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Diabetes screening, insect control, and sanitation inspections.
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A specimen for ova and parasite testing would be sent to:
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Microbiology.
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The process of identifying an organism and determining the appropriate antibiotic for treatment is called:
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Culture and Sensitivity Testing.
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C&S tests on patient specimens are performed in which department?
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Microbiology.
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A glucose test would be performed in what department?
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Chemistry.
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What medical specialty treats patients with blood disorders?
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Hematology.
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What are the duties that are performed by the local health agencies?
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Diabetic screening, insect control, and sanitation inspections.
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Blood typing and compatibility testing are performed ub what department?
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Blood bank.
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A sample for fibrin degradation products (FDP) testing would be sent to what department?
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Coagulation.
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What test is performed in immunology that detects streptococcus infection?
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ASO.
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A federal program that provides medical care for the indigent is:
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Medicaid.
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What department performs chemical screening tests on urine specimens?
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Urinalysis.
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What department would perform an erythrocyte sedimetation rate?
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Hematology.
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Diagnois and treatment of diseases characterized by joint inflammation is part of what medical specialty?
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Rheumatology.
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ABO Type
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Blood Bank.
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Antibody Screen
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Blood Bank.
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Potassium. (K+)
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Chemistry.
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Bilirubin.
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Chemistry.
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Culture & Sensitivity. (C&S)
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Microbiology.
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Cholesterol.
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Chemistry.
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Glucose.
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Chemistry.
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Hematocrit. (HCT)
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Hematology.
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Monospot.
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Serology.
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Platelet Count.
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Hematology.
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Partial Thromboplastin Time. (PTT)
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Coagulation.
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Retic.
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Hematology.
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Rapid Plasma Reagin. (RPR)
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Serology.
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U/A
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Urinalysis.
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White blood cell (WBC) Count.
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Hematology.
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Brain.
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Neurology.
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Ear.
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Otorhinolaryngology.
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Eye.
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Ophthalmology.
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Heart.
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Cardiology.
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Kidney.
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Urology.
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Ovary.
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Gynecology.
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Joint.
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Orthopedics.
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Skin.
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Dermatology.
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Stomach.
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Gastroenterology.
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Thyroid.
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Endocrinology.
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Amenia.
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Hematology.
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Arthritis
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Rheumatology.
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Diabetes.
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Endocrinology.
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Knee Surgery
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Orthopedics.
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Menopause
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Gynecology.
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Senility.
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Gerontology.
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Skin Disorders.
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Dermatology.
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Spinal Cord Injury.
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Neurology.
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Tumor.
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Oncology.
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Urinary Tract Disease.
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Urology.
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