• Shuffle
    Toggle On
    Toggle Off
  • Alphabetize
    Toggle On
    Toggle Off
  • Front First
    Toggle On
    Toggle Off
  • Both Sides
    Toggle On
    Toggle Off
  • Read
    Toggle On
    Toggle Off

Card Range To Study



Play button


Play button




Click to flip

Use LEFT and RIGHT arrow keys to navigate between flashcards;

Use UP and DOWN arrow keys to flip the card;

H to show hint;

A reads text to speech;

38 Cards in this Set

  • Front
  • Back
services within the different hospital departments
nursing, support, fiscal, professional
specimen collected by a phlebotomist
type of worm used for bloodletting
components of communication
verbal, listening, nonverbal (body language)
How do you speak with a patient who is hearing impaired?
speak loudly and clearly, look directly at patient to facilitate lip reading.
types of negative body language
shuffling, no eye contact, acting distracted
Most important characteristic to ensure job security and advancement in phlebotomy
JC stands for
joint commission
CLSI stands for
clinical and laboratory standards institute
Hospital Patient - care Areas
Goal of patient focused care
increased efficency
Duties of a phlebotomist
Health - care setting that performs highly specialized laboratory testing
reference laboratory
Telephone Skills
Certifying Organization
How is professionalism shown?
Cross - training
acquiring additional patient care skills
performance of procedures in various locations
documentation assuring that an individual has met certain professional standards.
puncture or incision into a vein to obtain blood.
Characteristics that describe the ethical conduct
What does CAP stand for and what service does it provide?
College of American Pathologists
Who published the Patient's Bill of Rights?
American Hospital Association (AHA)
Who published Standard of Care?
What does the Patient's Bill of Rights guarantee the patient?
What does Risk Management Department do?
When does HIPPA affect phlebotomist?
with lab results
Criminal Lawsuit
Court action brought by the state for committing a crime against public welfare (punishment is imprisonment and/or fine)
Civil Lawsuit
Court action between individuales, corporations, government bodies, or there organizations (compensation is monetary)
Wrongful act committed by one person against another person or property
(a SAWLT) Attempt or threat to touch or injure another person
Unauthorized physical contact
Medical Malpractice
Medical care that does not meet a reasonable standard and results in harm
Failure to perform duties according to accepted standards
Maintaining the privacy of information
Principles of personal and professional conduct
What does Respondent Superior stand for?
"let the master answer" establishes that employers are responsible for their own acts of negligence as well as their employees acts.
Implied Consent
Very common in blood collection. the phlebotomist must explain the procedure that will be used to collect a blood sample stressing that the patient's health care provider ordered the test. The patient give consent to collect the blood samples by extending the arm or rolling up the sleeve.