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8 Cards in this Set

  • Front
  • Back

Importance of good communication

Good communication is important in every day life to make sure our message is clear understood and received. A clear concise Communication eliminates confusion and the possibility of misunderstanding. This is especially true in emergency situations that require an immediate action or response

Identify two methods of communication and be able to determine different types of each

1- Verbal methods of communication- include talking directly to another person, telephone conversations, voicemail, video teleconferencing and various other available mediums

2-nonverbal methods of communication-Include signs letters signals gestures documents email and various other available mediums. Nonverbal methods can limit the amount of information transmitted due to the difficulty in the transmission method

Describe different types of communication systems

1-public address PA


3-two-way radio

4-Computer mail systems

FCC and DOE guidelines regarding proper use of communication systems

One cannot

1-used profanity, indecent, or obscene language

2-willful damage or permit radio equipment damage

3-cause malicious interference with any radio communication

4-intercept and use or publish The content of any radio message without the permission of the proper authorities

5-make unnecessary or unidentified transmissions

6-transmit without first making sure that the transmission will not cause harmful interference

7-make any adjustments repairs or alterations to a radio transmitter without licensing by the FCC or acceptable equivalent

8-transmitter call sign letter or which has not been assigned to your station

9-re-broadcast another transmission (i.e. radio station music)

Describe general attributes of good communication

1-minimize the use of abbreviations and acronyms. only abbreviations and acronyms from an approved list should be used in facility communication

2-make all oral instructions clear and concise. do not include multiple actions in a verbal instruction the may get confused or misunderstood

3-ensure the identity of the person(s) is/are clearly understood. Identify yourself and your position and ensure that you know to whom you are speaking

4-use clear precise terminology. Do not use of slang terms. Avoid words that sound alike. Use commonly agreed-upon terms. Employ the phonetic alphabet for clarification

5-repeat back messages, either paraphrase or verbatim (three-way communication)

6-speak distinctly and deliberately

7-acknowledge all communications

Explain the importance of knowing how to contact key personnel

The importance of knowing how to contact key personnel cannot be understated. The importance of lies in getting the knowledgeable people at the location they are needed. This can apply to emergency situations routine situations or nonroutine circumstances. This can reduce personal injury, equipment damage, uncontrolled radio active release, unrestricted movement of controlled materials and other important actions. The RCT must be aware of the location of Communication equipment, Phone numbers or pager numbers and or emergency numbers regardless of location

Identify the communication systems available in the industry and methods available to contact personnel


2-cell phones


4-Voice paging


Describe the emergency communication systems available in the industry

(Site emergency communications)

1-facility voice paging




5-cell phones