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20 Cards in this Set
- Front
- Back
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Which of the following processes of project communications management involves collecting and disseminating performance information, including status reports, progress measurement, and forecasting?
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a. information distribution
*b. performance reporting c. communications planning d. managing stakeholder expectations |
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Which of the following processes of project communications management involves determining the information and communications needs of the stakeholders?
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a. performance reporting
b. information distribution c. managing stakeholders expectations *d. communications planning |
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________ involves managing communications to satisfy the needs and expectations of project stakeholders and to resolve issues.
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a. Performance reporting
b. Communications planning *c. Managing stakeholder expectations d. Information distribution |
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________ involves making needed information available to project stakeholders in a timely manner.
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a. Communications planning
*b. Information distribution c. Managing stakeholders expectations d. Performance reporting |
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Because communication is so important on projects, every project should include a(n) ________, which is a document that guides project communications.
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a. information distribution plan
*b. communications management plan c. expectations management matrix d. communications infrastructure plan |
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Which of the following addresses where the project stands in terms of meeting scope, time, and cost goals?
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a. progress reports
b. performance reporting c. forecasts *d. status reports |
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________ predict future project status and progress based on past information and trends.
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a. Progress reports
*b. Forecasts c. Status reports d. Performance reports |
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In the ________ conflict-handling mode, decision makers incorporate different viewpoints and insights to develop consensus and commitment.
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a. smoothing mode
b. withdrawal mode c. compromise mode *d. collaborating mode |
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Which of the following is the least desirable conflict-handling mode, because project managers retreat from an actual or potential disagreement?
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a. smoothing mode
*b. withdrawal mode c. confrontation mode d. forcing mode |
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When using the ________, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements.
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*a. confrontation mode
b. smoothing mode c. withdrawal mode d. forcing mode |
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Managers who are very competitive or autocratic in their management style might favor the ________ approach to conflict handling.
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a. confrontation mode
b. withdrawal mode *c. forcing mode d. smoothing mode |
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When using the ________, the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
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a. confrontation mode
b. forcing mode c. withdrawal mode *d. smoothing mode |
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Project team members may become stagnant or develop ________ if there are no conflicting viewpoints on various aspects of a project.
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a. rapport
b. mirroring c. synergy *d. groupthink |
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Which of the following is a guideline to help improve time spent at meetings?
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a. Make sure everyone involved on the project is in attendance.
*b. Determine if a meeting can be avoided. c. Handouts and visual aids can confuse the presentation and are inefficient. d. Don't be too specific about what should happen as a result of the meeting. |
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Which of the following is a guideline that will help you use e-mail more effectively?
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a. Even if you can call someone or have a meeting, it is always better to send an e-mail because it's more efficient.
b. Make sure you 'reply to all' when responding to e-mail. c. Delete all your e-mail as soon as you respond to it to prevent a cluttered Inbox. *d. The body of the e-mail should be as clear and concise as possible and you should always reread your e-mail before you send it. |
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Which of the following is a reflective statement documenting important things the project team has learned from working on the project?
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a. project archive
b. status report c. blog *d. lessons-learned report |
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________ are a complete set of organized project records that provide an accurate history of the project.
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*a. Project archives
b. Lessons-learned reports c. Status reports d. Blogs |
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________ describe what the project team has accomplished during a certain period.
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a. Status reports
*b. Progress reports c. Performance reports d. Forecasts |
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As the number of people communicating increases above ________, the number of communications channels increases rapidly.
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*a. three
b. five c. four d. two |
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If a team of three people are working together on one particular project task, they have three communications channels. If you add two more people to their team, you would have ________ communications channels.
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a. fourteen
b. thirteen c. twelve *d. ten |
