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20 Cards in this Set
- Front
- Back
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________ means a product can be used as it was intended.
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a. Functionality
b. Conformance to requirements c. Design of experiments *d. Fitness for use |
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Which process of project quality management involves periodically evaluating overall project performance to ensure that the project will satisfy the relevant quality standards?
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*a. quality assurance
b. quality control c. system testing d. quality planning |
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In project quality management, ________ involves monitoring specific project results to ensure that they comply with the relevant quality standards while identifying ways to improve overall quality.
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a. system testing
b. quality assurance c. quality planning *d. quality control |
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Most information technology products cannot reach 100 percent ________, but stakeholders must define what their expectations are.
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a. performance
b. functionality *c. reliability d. maintainability |
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________ addresses how well a product or service performs the customer's intended use.
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a. Reliability
*b. Performance c. Functionality d. Maintainability |
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________ is the degree to which a system performs its intended functions.
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a. Maintainability
b. Reliability c. Performance *d. Functionality |
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Which of the following generates ideas for quality improvements by comparing specific project practices or product characteristics to those of other projects or products within or outside the performing organization?
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a. statistical sampling
b. conformance *c. benchmarking d. quality audits |
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________ often results in requested changes and validated defect repair, resulting from recommended defect repair or corrective or preventive actions. It can be very expensive, so the project manager must strive to do a good job of quality planning and quality assurance to avoid this need.
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a. Acceptance decisions
*b. Rework c. Pareto analysis d. Process adjustments |
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Which of the following corrects or prevents further quality problems based on quality control measures?
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*a. process adjustments
b. Pareto analysis c. acceptance decisions d. rework |
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Projects that use Six Sigma principles for quality control normally follow a five-phase improvement process called DMAIC, which stands for ________.
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a. Define, Measure, Analyze, Improve, Conform
*b. Define, Measure, Analyze, Improve, Control c. Defect, Measure, Analyze, Improve, Control d. Define, Measure, Accept, Improve, Control |
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Which of the following is a principle of Six Sigma?
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a. Six Sigma is not an operating philosophy, but is simply a program or a discipline to organizations who have benefited from it.
b. Using Six Sigma principles is a departmental commitment. c. Six Sigma training normally follows a holistic approach: everyone is trained together, regardless of their role in the organization. *d. Organizations that successfully implement Six Sigma principles have the ability and willingness to adopt two seemingly contrary objectives at the same time. |
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Which of the following is a bell-shaped curve that is symmetrical regarding the mean or average value of the population (the data being analyzed)?
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a. mean
b. yield c. standard deviation *d. normal distribution |
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A ________ is a graphic display of data that illustrates the results of a process over time.
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a. maturity model
*b. control chart c. Pareto diagram d. benchmark |
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Which of the following occurs between unit and system testing to test functionally grouped components?
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a. system testing
*b. integration testing c. unit testing d. user acceptance testing |
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________ is an independent test performed by end users prior to accepting the delivered system.
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a. System testing
*b. User acceptance testing c. Unit testing d. Integration testing |
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________ is best known for his 1972 book Guide to Quality Control. He developed the concept of quality circles and pioneered the use of fishbone diagrams.
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a. Juran
b. Crosby c. Demming *d. Ishikawa |
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American industry did not recognize the theories of ________ until Japanese manufacturers started producing products that seriously challenged American products, particularly in the auto industry.
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a. Ishikawa
*b. Demming c. Crosby d. Juran |
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The cost of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range is called ________.
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*a. appraisal cost
b. prevention cost c. internal failure cost d. external failure cost |
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Which of the following refers to a cost that relates to all errors not detected and not corrected before delivery to the customer?
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a. internal failure cost
*b. external failure cost c. appraisal cost d. prevention cost |
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At which level of the Capability Maturity Model Integration (CMMI) does a process have the basic infrastructure in place to support it?
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a. quantitatively managed level
*b. managed level c. performed level d. optimizing level |
