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10 Cards in this Set
- Front
- Back
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Explain what the "Color of the Day" means?
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The colors represent each day of the week, food is labeled with a color, allows us to see which are still edible and which are expired
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In your own words...tell me what you learned from the Body Language course:
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E-learning video
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What is "chatter"?
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Letting others around you know where you are. E.g. "behind you," "corner," "sharp," etc.
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What is L.A.S.T.?
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Listen attentively to the guest. Apologize for the inconvenience, Solve the problem, and Thank the Guest for bringing the problem to our attention.
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How long should you wash your hands?
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20 seconds
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What is the #1 Kitchen Rule?
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Run hot food
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What is the first thing you do when you arrive at work? Second?
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Clock in, speak with a manager
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What is the map?
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The floor plan at the host stand that lists the table numbers and the assigned sections for each shift
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How many rings to answer the phone?
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Within 3 rings
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Discuss "Full Trays Out - Full Trays In":
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Don't carry empty trays back into the kitchen, always carry full trays in and out.
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