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30 Cards in this Set

  • Front
  • Back
Which one of the following is not a trend in workplace diversity?

a. more women are entering the workforce



b. there is a smaller pool of younger workers



c. workforce mobility is increasing



d. the size of the workforce is growing more slowly than in the past
the size of the workforce is growing more slowly than in the past
Cognitive dissonance occurs when:
a. an individual experiences a feeling of dissatisfaction with their work



b. an individual experiences a feeling of dissatisfaction with their employer



c. there is a state of consistency between an individual’s attitudes and behaviour



d. there is a state of inconsistency between an individual’s attitudes and behaviour
there is a state of inconsistency between an individual’s attitudes and behaviour
The locus of control measures:

a. the ways in which a person goes about gathering and evaluating information



b. a person’s emphasis on authority



c. the extent to which a person feels able to affect his or her life



d. the relatively enduring ways in which one individual differs from another
the extent to which a person feels able to affect his or her life
Which of the following is not one of the ‘Big 5’ personality dimensions?

a. extroversion-introversion



b. agreeableness-hostility



c. halo-rusty halo



d. open to experience-closed to experience
halo-rusty halo
Dogmatic superiors tend to:

a. reject authority



b. accept subordinates based on how much the subordinates agree with accepted authority



c. alternate between being rigid and flexible



d. use a flexible approach as managers
accept subordinates based on how much the subordinates agree with accepted authority
The ‘rusty halo’ effect involves:

a. one attribute of a person or situation leading to a negative overall impression



b. one attribute of a person or situation leading to a positive overall impression



c. the tendency to find in another situation or person that which you expected to find



d. the assignment of an individual to a group or category and judging them accordingly
one attribute of a person or situation leading to a negative overall impression
Assigning people to jobs is a part of:

a. planning



b. organising



c. controlling



d. leading
organising
The fundamental attribution error occurs when:
a. we overestimate the influence of personal factors on others’ behaviour



b. we assign an individual to a group of category and judge them accordingly



c. we assign our own personal attributes to another individual



d. we behave in ways that will create and maintain desired impressions
we overestimate the influence of personal factors on others’ behaviour
Organizational behaviour is of interest to everyone-not just managers- because:

a. it provides tools for reflection on our own experiences of work organizations



b. it enables us to shape others’ emotions at work



c. it shows us how to exploit other people subordinate to us



d. it proves that management is a science
it provides tools for reflection on our own experiences of work organizations
Which of these statements is correct?
a. stereotypes are not always inaccurate



b. stereotypes are always accurate



c. stereotypes are always inaccurate



d. stereotypes are always the result of culture shock
stereotypes are not always inaccurate
Meglino’s values schema consists of:
a. empathy, helping and concern for others, honesty and fairness



b. achievement, helping and concern for others, honesty and fairness



c. empathy, achievement, honesty and fairness



d. honesty, helping and concern for others, fairness, integrity
achievement, helping and concern for others, honesty and fairness
What is NOT part of the performance equation?
a. satisfaction causes performance



b. motivation causes performance



c. motivation causes satisfaction



d. rewards cause both performance and satisfaction
Motivation causes preformance
Which of these statements is correct?
a. cultural self-awareness is a pre-requisite for understanding other cultures



b. cultural self-awareness is a hindrance to understanding other cultures



c. cultural self-awareness was a term coined by Rotter



d. cultural self-awareness was a term coined by Machiavelli
cultural self-awareness is a pre-requisite for understanding other cultures
An effective manager is one who:

a. believes in saving money and time at every opportunity



b. helps others to plan ahead and control their outputs



c. focuses on task performance and human resource performance



d. follows rules and regulations to the letter
focuses on task performance and human resource performance
In China, social obligations and tradition are part of their deeply rooted cultural values. This is an example of Hofstede’s:

a. high long-term orientation



b. low long-term orientation



c. high uncertainty avoidance



d. low uncertainty-avoidance
high long-term orientation
Knowledge management focuses on:

a. processes designed to improve an organization’s ability to capture, share and diffuse knowledge in order to improve business performance



b. knowledge-based economies in order to make an effective contribution



c. effective management planning in order to increase intellectual stimulation



d. the psychological contract
processes designed to improve an organization’s ability to capture, share and diffuse knowledge in order to improve business performance
Which of these statements is correct?

a. values are more specific than attitudes



b. attitudes are more positive than values



c. values are less specific than attitudes



d. attitudes are more negative than values
values are less specific than attitudes
A halo effect occurs when:
a. an individual is assigned to a group or category and judged accordingly



b. one attribute of a person or situation is used to develop an overall impression



c. one assigns one’s own personal attributes to another individual



d. an individual overestimates the influence of personal factors on others’ behaviour
one attribute of a person or situation is used to develop an overall impression
What specifies what the individual and the organization expect to give to and receive from each other in the course of their working relationship?
a. exchange theory


b. contribution/inducement theory


c. the offer of employment


d. the psychological contract
the psychological contract
Which of these statements is correct?

a. culture shock does not involve a re-evaluation of core values



b. culture shock necessarily involves re-evaluation of core values



c. culture shock is experienced more by females than by males



d. culture shock is experienced more by males than by females
culture shock necessarily involves re-evaluation of core values
Which of the following statements regarding generations X and Y is not true?
a. they expect to have one job throughout their working lives



b. they bring high levels of technical competence to the workplace


c. they are less focussed on pay and security than earlier generations



d. they are increasingly concerned with quality of life issues
they expect to have one job throughout their working lives
In an open-system view of organizations, physical facilities are part of:


a. service outputs



b. the transformation process



c. work activities



d. resource inputs
resource inputs
Which of the following is NOT included as a major factor contributing to perceptual differences?


a. characteristics of perceiver


b. characteristics of perceived



c. situation



d. motivation
motivation
Work effort is best described as:


a. willingness to turn up to work



b. willingness to work long hours



c. willingness to perform



d. motivation to work
willingness to perform
Projection is:

a. the assignment of one’s own personal attributes to other individuals



b. the tendency to find in another situation or person that which you expected to find



c. when one attribute of a person or situation is used to develop an overall impression



d. assigning an individual to a group or category and judging the person accordingly
the assignment of one’s own personal attributes to other individuals
The contingency approach to organizational behaviour believes that:
a. women typically outperform men in management jobs



b. emotional intelligence is the most important attribute of a successful manager



c. behaviour may vary depending on circumstances and the people involved



d. the purpose of an organization is to gather information
behaviour may vary depending on circumstances and the people involved
In response to others, ‘internals’:


a. are more reliant on their own judgement



b. are less reliant on their own judgement



c. have less self-control



d. are more rigid
are more reliant on their own judgement
Monitoring performance is part of:

a. planning



b. organising



c. controlling



d. leading
controlling
Which of these statements is correct (based on research findings)?
a. In Scandinavian countries employees prefer participative management styles



b. In Scandinavian countries employees prefer autocratic management styles



c. In Scandinavian countries employees prefer negligent management styles



d. In Scandinavian countries employees prefer macho management styles
In Scandinavian countries employees prefer participative management styles
In the UK National Health Service what proportion of nurses are ‘recent migrants’?
a. more than 5%



b. more than 10%



c. more than 30%



d. more than 90%
more than 30%