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20 Cards in this Set
- Front
- Back
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stressor |
an environmental event that is perceived by an individual to be threatening |
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worker stress |
the physiological and/or psychological reactions to events that are perceived to be threatening or taxing |
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situational stress |
stress arising from certain conditions that exist in the work environment, or in the worker's personal life |
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work overload |
a common source of stress resulting when a job requires excessive speed, output, or concentration |
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underutilization |
a source of stress resulting from workers feeling that their knowledge, skills, or energy are not being fully used |
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job ambiguity |
a source of stress resulting from a lack of clearly defined jobs and/or work tasks |
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lack of control |
a feeling of having little input or effect on the job and/or work environment; typically results in stress. |
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interpersonal stress |
stress arising from difficulties with others in the workplace |
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emotional labor |
the demands of regulating and controlling emotions in the workplace |
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work-family conflict |
cumulative stress that results from duties of work and family roles |
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Type A behavior pattern |
a personality characterized by excessive drive, competitiveness, impatience, and hostility that has been linked to greater incidence of coronary heart disease |
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hardiness |
the notion that some people may be more resistant to the health-damaging effects of stress |
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self-efficacy |
an individual's beliefs in his or her abilities to engage in courses of action that will lead to desired outcomes |
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stressful life events
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significant events in a person's recent history that can cause stress |
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person-environment (P-E) fit |
the match between a worker's abilities, needs, and values, and organizational demands, rewards, and values |
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burnout |
a syndrome resulting from prolonged exposure to work stress that leads to withdrawal from the organization |
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individual coping strategies |
techniques such as exercise, meditation, or cognitive restructuring that can be used to deal with work stress |
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organizational coping strategies |
techniques that organizations can use to reduce stress for all or most employees |
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counterproductive work behaviors (CWBs) |
deviant, negative behaviors that are harmful to an organization and its workers |
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employee assistance programs (EAPs) |
counseling provided for a variety of worker problems, particularly drug and alcohol abuse |
