Organizational Behavior - Chapter 14

Front 1

Power

Back 1

a capacity that A has to influence the behavior of B so that B acts in accordance with A’s wishes.

Front 2

Dependency

Back 2

B’s relationship to A when A possesses something that B requires.

Front 3

Coercive Power

Back 3

a power base that is dependent on fear.

Front 4

Reward Power

Back 4

compliance achieved based on the ability to distribute rewards that others view as valuable.

Front 5

Legitimate Power

Back 5

the power a person receives as a result of his or her position in the formal hierarchy of an organization.

Front 6

Expert Power

Back 6

influence based on special skills or knowledge.

Front 7

Referent Power

Back 7

influences based on possession by an individual of desirable resources or personal traits.

Front 8

Power Tactics

Back 8

ways in which individuals translate power bases into specific actions.

Front 9

Political Skills

Back 9

the ability to influence others in such a way as to enhance one’s objectives.

Front 10

Sexual Harassment

Back 10

any unwanted activity of a sexual nature that affects an individual’s employment and creates a hostile work environment.

Front 11

Political Behavior

Back 11

activities that are not required as part of a person’s formal role in the organization but that influence, or attempt to influence, the distribution of advantages and disadvantages within the organization.

Front 12

Legitimate Political Behavior

Back 12

normal everyday politics.

Front 13

Illegitimate Political Behavior

Back 13

extreme political behavior that violates the implied rules of the game.

Front 14

Defensive Behaviors

Back 14

reactive and protective behaviors to avoid action, blame, or change.

Front 15

Impression Management (IM)

Back 15

the process by which individuals attempt to control the impression others form of them.