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30 Cards in this Set
- Front
- Back
managers
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individuals who achieve goals through other people
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Organization
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a consciously coordinated social unit, composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals
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planning
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determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom and where decisions are to be made
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leading
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a function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts
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controlling
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monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations
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technical skills
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the ability to apply specialized knowledge or expertise
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human skills
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the ability to work with, understand and motivate other people, both individually and in groups
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conceptual skills
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the mental ability to analyze and diagnose complex situations
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organizational behavior
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a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations, for the purpose of applying such knowledge toward improving an organizations's effectiveness
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systematic study
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looking at relationships, attempting to attribute causes and effects and drawing conclusions based on scientific evidence
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intuition
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a gut feeling not necessarily supported by research
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psychology
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the science that seeks to measure, explain and sometimes change the behavior of humans and other animals
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social psychology
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an area within psychology that blends concepts from psychology and sociology and that focuses on the influence of people on one another
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sociology
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the study of people in relation to their fellow human beings
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anthropology
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the study of societies to learn about human beings and their activities
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political science
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the study of behavior of individuals and groups within a political environment
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contingency variables
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situational factors: variables that moderate the relationship between two or more other variables
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workforce diversity
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the concept that organizations are becoming more heterogeneous in terms of gender, race, ethnicity, sexual orientation, and inclusion of other diverse groups
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quality management
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the constant attainment of customer satisfaction through the continous improvement of all organizational processes
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process reengineering
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reconsidering how work would be done and an organization structured if it were starting over
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empowering employees
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putting employees in charge of what they do
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ethical dilemmas
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situations in which individuals are required to define right and wrong conduct
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model
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an abstraction of reality. a simplified representation of some real-world phenomenon
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dependent variable
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a response that is affected by an independent variable
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productivity
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a performance measure that includes effectiveness and efficiency
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effectiveness
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achievement of goals
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efficiency
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the ratio of effective output to the input required to achieve it
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absenteeism
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the failure to report to work
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turnover
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the voluntary and involuntary permanent withdrawal from an organization
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organizational citizenship behavior
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discretionary behavior that is not part of an employees formal job requirements, but that nevertheless promotes teh effective functioning of the organizations
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