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11 Cards in this Set
- Front
- Back
Social influence
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a large measure of interpersonal interaction involves attempts to influence others, including parents, bosses, coworkers, spouses, teachers, friends, and children
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Social Power
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ability to get things done with human, informational, and material resources
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Reward Power
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obtaining compliance with promised or actual rewards
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Coercive power
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obtaining compliance through threatened or actual punishment
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Legitimate power
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obtaining compliance through formal authority
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Expert power
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obtaining compliance through ones knowledge or information
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Referent power
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also called charisma, obtaining compliance through charisma or personal attraction
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Empowerment
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sharing varying degrees of power with lower level employees to better serve the customer
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Organizational politics
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Intentional enhancement of self interest
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Coalition
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Temporary groupings of people who actively pursue a single issue
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Impression management
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getting others to see us in a certain manner
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