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20 Cards in this Set
- Front
- Back
Conflict
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One parties perceives its interests are being opposed or set back by another party.
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Functional Conflict
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Serves organizations interests
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Dysfunctional Conflict
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Threatens organizations interests
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Personality Conflict
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Interpersonal opposition driven by personal dislike or disagreement
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Major forms of conflict
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Personality, intergroup, and cross cultural
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Conflict hypothesis
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The more members of different groups interact, less intergroup conflict they will experience
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Programmed Conflict
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Encourages different opinions without protecting management's personal feelings.
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Devils Advocacy
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Assigning someone the role of critic.
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Dialectic Method
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Fostering a debate of opposing viewpoints to better understand an issue.
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Alternative Dispute Resolution
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Avoiding costly lawsuits by resolving conflicts informally or through mediation or arbitration
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Facilitation
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Third party usually manager informally urges parties to directly deal with each other in positive and constructive manner.
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Conciliation
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Neutral third party informally acts as a communication conduit between parties. Appropriate when parties refuse to meet face to face. Goal is to establish communication
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Peer Review
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Panel of trustworthy coworkers selected cause they can remain objective hear both sides in an informal and confidential meeting. Decision may or may not be binding.
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Ombudsman
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Someone who works for org and is widely respected hears grievences on confidental basis and attempts to arrange a solution. Permits someone to get help without formal heirarchy chain
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Mediation
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Neutral trained third party guides parties through ways of solving conflict. DOES NOT RENDER A SOLUTION
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Arbitration
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Parties agree to accept decision of a neutral arbitrator in formal court like setting. Decisions based on legal merits. PARTIES MUST COMPLY WITH DECISION
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Negotiation
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Give and take process between conflicting interdependent parties
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Distributive Negotiation
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One person gains at the expense of another, win-lose. Haggling over the price of a car.
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Integrative Negotiation
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An agreement that can be found that is better for both parties than what they would have reached through distributive negotiation. WIn-Win
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Added Value Negotiation
(AVN) |
Cooperatively developing multiple deal packages while building a long term relationship
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