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70 Cards in this Set

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  • Back
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Organization

Social unit composed of 2 or more people working towards a common set of goals

Behavior

The way one conducts oneself, especially towards others

Management Roles

Planning, Leading, Organizing, Controlling

Contributing Fields to OB (5)

Sociology, Anthropology, Social Psychology, Political Science, Psychology

Personal Characteristics (4)

Age, Gender, Marital Status, Tenure


Ability

An individuals capacity to perform the various tasks in a job

Types of Ability (2)

Physical ability, intellectual ability

Foundations of Organizational Behavior (3)

Personal Characteristics, Ability, Learning

Types of Learning

Classical Conditioning


Operant conditioning


Social Learning

Values

Basic convictions that specific mode of conduct is personally or socially preferable to an opposite mode of conduct

Values

Basic convictions that specific mode of conduct is personally or socially preferable to an opposite mode of conduct

Value system

Hierarchy based on ranking of an individual’s values in terms of their intensity

Cultural Dimensions Theory by Hofstede (6)

Power distance (high or low)


Individualism vs. Collectivism


Uncertainty Avoidance (high or low)


Masculinity vs. Femininity


Long term vs. Short term


Indulgence vs. Self restraint

Attitudes

Evaluative statements of judgements concerning objects

Components of Attitude (3)

Cognitive component


Affective component


Behavioral component

Personality

The sum total ways in which an individual reacts and interacts with others

Personality Determinants (3)

Heredity


Environment


Situation

Personality Attributes (6)

Locus of control


Machiavellianism


Self-esteem


Self-monitoring


Risk taking


Type A

Myers Briggs Type Indicator

A personality test that taps four characteristics and classifies people into 16 personality types

Types of emotions (6)

Emotions


Affect


Mood


Felt emotions


Displayed emotions


Emotional labor

Dimension of emotions (4)

Variety


Intensity


Frequency


Duration

6 universal Emotions

Happiness


Surprise


Fear


Sadness


Anger


Disgust

Emotional intelligence

Assortment of non-cognitive skills, capabilities, and competencies that influence a persons ability to succeed in coping with environmental demands and pressures

5 dimensions of Emotional Intelligence

Self awareness


Self management


Self motivation


Empathy


Social skills

Job Fit

Extent to which an individual’s ability matches the requirements of the job

Motivation

Process that accounts for an individual’s intensity, direction, and persistence of effort toward attaining a goal

6 Motivation theories

Maslow’s hierarchy of needs


Theory X and Y


Two factor (motivation-hygiene) theory


McClelland’s Theory of needs


Goal setting theory


Reinforcement theory

Maslow’s hierarchy of Needs

Motivation theory developed by Abraham Maslow where he explains that every human being exists a hierarchy of needs

Maslow’s hierarchy of Needs

Motivation theory developed by Abraham Maslow where he explains that every human being exists a hierarchy of needs

The 5 needs according to Maslow’s hierarchy

Physiological


Safety


Social


Esteem


Self-actualization

Theory X and Y

Theory developed by Douglas McGregor that suggests two views on individuals

Theory X and Y

Theory developed by Douglas McGregor that suggests two views on individuals

Theory X

Type under motivation theory X and Y wherein employees dislike work, lazy, dislike responsibility and needs to be coerced

Theory Y

Type of motivational Theory X and Y wherein employees like work, creative, seek responsibility, and can exercise self-direction

Two factor (Motivation-hygiene) theory

Henry proposed by Fredrick Hazerberg that suggests two views on individuals

Two views of the two factor Theory by Harzberg

Hygiene (extrinsic) - factors that when adequate in a job prevent dissatisfaction e.g. company policy


Motivators (intrinsic) - factors that when emphasized promotes satisfaction e.g. personal growth

McClelland’s Theory of Needs

Motivation theory composed of achievement, power and affiliation

McClelland’s Theory of Needs

Motivation theory composed of achievement, power and affiliation

3 needs according to McClelland

Achievement (N ach)


Power (N pow)


Affiliation (N aff)

Goal setting theory

Motivation theory wherein specific reasonably difficult goals with feedback lead to high performance

Goal setting theory

Motivation theory wherein specific reasonably difficult goals with feedback lead to high performance

Reinforcement Theory

Motivation theory that proposes that reinforcement conditions behavior

Goal setting theory

Motivation theory wherein specific reasonably difficult goals with feedback lead to high performance

Reinforcement Theory

Motivation theory that proposes that reinforcement conditions behavior

Push and Pull factors

Refers to a perspective in geography that helps the migration of people

Goal setting theory

Motivation theory wherein specific reasonably difficult goals with feedback lead to high performance

Reinforcement Theory

Motivation theory that proposes that reinforcement conditions behavior

Push and Pull factors

Refers to a perspective in geography that helps the migration of people

Job Satisfaction

A general attitude towards ones job, the difference between the amount of rewards workers receive and the amount they believe they should receive

Perception

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment

Perception

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment

Situations affecting perception (3)

Time


Work setting


Social setting

Perception

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment

Situations affecting perception (3)

Time


Work setting


Social setting

Factors affecting the perceiver (5)

Attitudes


Motives


Interests


Experience


Expectations

Perception

A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment

Situations affecting perception (3)

Time


Work setting


Social setting

Factors affecting the perceiver (5) is

Attitudes


Motives


Interests


Experience


Expectations

Factors affecting a target of perception (6)

Novelty


Motion


Sounds


Size


Background


Proximity

Perception Theories (7)

Attribution theory


Self-serving bias


Selective perception


Halo Effect


Contrasts effects


Projection


Stereotyping

Perception Theories (7)

Attribution theory


Self-serving bias


Selective perception


Halo Effect


Contrasts effects


Projection


Stereotyping

Problem

Discrepancy between a current state and a desired state

Perception Theories (7)

Attribution theory


Self-serving bias


Selective perception


Halo Effect


Contrasts effects


Projection


Stereotyping

Problem

Discrepancy between a current state and a desired state

Decisions

Choices made from two or more alternatives

Perception Theories (7)

Attribution theory


Self-serving bias


Selective perception


Halo Effect


Contrasts effects


Projection


Stereotyping

Problem

Discrepancy between a current state and a desired state

Decisions

Choices made from two or more alternatives

2 decision making approaches

Intuition


Bounded reality

Rational Decision Making model (6 steps)

Define the problem


Identify the criteria


Allocate weights to the criteria


Develop alternatives


Evaluate alternatives


Select the best alternative