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32 Cards in this Set
- Front
- Back
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Father of science management |
Fredrick Taylor |
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General administrative theory |
Henri Fayol |
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Management is a profession and can be taught |
Administrative management approach |
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Ideal bureaucracy |
Max weber |
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Management philosophy that focuses on satisfaction of costumers |
Total quality management |
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14 pts for top management |
W. Edward Deming |
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Fitness of quality |
Joseph Juran |
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Quality planning road map |
Joseph juran |
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Through market research, product and concept |
Quality of design |
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Through management, manpower, and technilogy |
Quality of conformance |
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Through reliability,competetence and integrity |
Availability |
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Principles of Fredrick Taylor |
1 Have standardize method 2 put the right person on the job 3 cooperate with workers 4 divide work equally and responsibly |
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Increase production by dividing work so that each worker completes smaller task |
Division of work |
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Giving orders |
Authority |
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Clearly defines rules and procedures are needed at all organizational levels to ensure order and proped behavior |
Discipline |
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Shiuld recieve and report to JUST ONE BOSS |
Unity of command |
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ONE PERSON AND ONE PLAN should be used in deciding the activities |
Unity of direction |
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Emoloyees must put the organizations interest over their own |
Subordination of individual interest over general interest |
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COMPENSATION should be fair |
Remuneration |
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The degree to which decision making is CONCENTRATED at a single point in tge organizations |
Centralization |
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Specify the ROUTE through which information is to be communicated |
Scalar chain |
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Having everyone in their place; NO OVER LAPPING OF RESPONSIBILITY. |
Order |
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Fair and just treatment for all |
Equity |
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Being pro active |
Initiative |
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Unity and coordination among workers |
Esprit de corps |
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Low employee turnover; benefit that will improve performance |
Stability/security of tenure workers |
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Early Advocates of Organizational Behavior |
Robert owen Hugo Munsterberg Marry Parker Follet Chester Barnard |
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How to DEPLOY employee |
Robert Owen |
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Believe that managers' job is to stimulate employee |
Chester Bernard |
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The one that recognize that organization can be viewed as people |
Mary Parker Follet |
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Pioneer in the field of Industrial psychology |
Hugo Munsturberg |
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Through promptness, competence and integrity |
Full service |
