Org Comm Final

Front 1

Northwestern Mutual changes/practices

Back 1

-leading edge intranet
-"Let's Talk" sessions with employees and leaders
-employee engagement survey and impact planning based upon results

*human resources/marketplace of ideas via idea sharing between company and employees

Front 2

the key to communication:

Back 2

knowing your audience

Front 3

4 qualities of a communication consultant

Back 3

-good listener
-strategic thinker
-connect the action (the "what") with the "why"
-influence without authority through connection and communication

Front 4

leadership is:

Back 4

-communicative
-an activity
-about followers
-a relationship

Front 5

what do we mean by "consulting"?

Back 5

-intervene, "step into" an ongoing process
-"hold up a mirror," set up conditions
-manage perceptions, meaning
-facilitate (e.g., culture change)

Front 6

what consulting and training can do for an organization

Back 6

-improve communication competence
-improve organizational effectiveness
-skill development, deployment (conflict, listening, feedback, non-verbals)

Front 7

what a communication audit can show/tell an organization

Back 7

-who's talking to whom (right message? right person?)
-what channel(s) they are/not using
-what issues are salient
-from which sources people get info
-about narratives, symbols, myths, patterns, networks, culture, etc.
***impact of all this on relationships/organization

Front 8

trends in food systems that are driving change - supply change management

Back 8

-finite resources
-globalization and affluence
-more information, faster
-consumer in the boardroom
-safety, sustainability

Front 9

the Charleston/Orwig CSR philosophy

Back 9

communicating how companies are demonstrating "genuine care and concern for billions of people" - it's about supply chain management side of business and marketing/reputation management

Front 10

trends in corporate America leading to spirituality

Back 10

-demoralization of workers via downsizing, layoffs
-decline in "institutions" creating a source of community, connection in businesses
-curiosity about Eastern philosophies (i.e., Zen Buddhism, meditation)
-aging workforce is contemplating meaning of their work
-global competition gives us a new perspective on creativity

Front 11

benefits of spirituality

Back 11

-job performance
-increased innovation
-enhanced teamwork
-commitment
-compassion, caring
-higher profits

Front 12

spirituality

Back 12

the basic feeling of being connected with one's complete self, and the entire universe; the basic desire to find ultimate meaning and purpose in one's life and to live an integrated life

Front 13

key terms relating to spirituality

Back 13

interconnectedness, meaningfulness, purpose, fulfillment, completeness, integration, transcendence, values, care, concern, self-actualization

Front 14

GE aviation video as illustrative of spirituality

Back 14

finding meaning and purpose in one's work - employees finally get to see the engines they spend their life working on, helps them to feel even more connected to their work and the world that it makes better (feel responsible for people on the plane, customers)

Front 15

Spirituality v. Religion

Back 15

-S: transcendent, all-encompassing, tolerant
-R: dogmatic, institutionalized, can be divisive

*spirituality is necessary for religion, but religion is not necessary for spirituality (can help organization tap into the spirituality of their workers - see benefits)

Front 16

Southwest Airlines as exemplar of spirituality

Back 16

-mission of Southwest Airlines is dedication to the highest quality of customer service, delivered with a sense of warmth, friendliness, individual pride, and company spirit
-SWA culture
-commitment to community
-cause: making air travel fun
-empowerment (authority, input)
-humor, enthusiasm
-caring
-work ethic

Front 17

spiritual intelligence

Back 17

the intelligence with which we address and solve problems of meaning and value, the intelligence with which we can place our actions and our lives in a wider, richer, meaning-given context, the intelligence with which we can assess that one course of action or one life path if more meaningful than the other

Front 18

Conscious Capitalism

Back 18

-focus on vision, purpose, peace, prosperity, multiple stakeholder relationship (.e.g, customers, employees, investors, suppliers, community, and the environment), and the overall improvement of the human condition
-integrity, transparency, enlightened governance as well as higher social and environmental standards; a popular, decentralized, broad-based crusade to heal the excesses of capitalism with transcendent human values

Front 19

tenets of Conscious Capitalism

Back 19

-Higher Purpose
-Stakeholder Orientation
-Conscious Culture
-Conscious Leadership

Front 20

Higher Purpose

Back 20

transcends profit motive; non-financial reason for existence

Front 21

Stakeholder Orientation

Back 21

value creation for wide audiences; maximize value for stakeholders; satisfying the needs of stakeholders as an end in and of itself; all of the stakeholders function as a vital organ in a body

Front 22

Conscious Culture

Back 22

"culture eats strategy for lunch!"; one that customers can immediately get a feel for the organization's culture

Front 23

TACTILE (Conscious Culture)

Back 23

-Trust
-Accountability
-Caring
-Transparency
-Integrity
-Loyalty
-Egalitarianism

Front 24

Conscious Leadership

Back 24

spiritually evolved, self-effacing servant leader

Front 25

servant leadership

Back 25

emotionally intelligent, spiritually intelligent servant leadership; listening, empathy, healing, awareness, persuasion, commitment to growth of people