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31 Cards in this Set
- Front
- Back
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Paralanguage includes:
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Tone, pitch, quality, rate of speech.
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What is Kinesis?
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Body language - gestures, movements, and mannerisms by which a person communicates with others.
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Name two examples of gestures
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Wave - Point
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Standing or sitting erect denotes:
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Paying attention
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Facial expressions can express these emotions:
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happiness, sadness, confusion, anger
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Five Catagories of nonverbal communication:
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Paralanguage, Kinesis, Environment, Touch, and Space
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Intimate distance
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up to 18 inches.
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Personal distance
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18 inches to 3 feet - casual friendly conversation
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Social distance
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3 to 7 feet - workplace, small meetings, social functions
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Public distance
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7 feet and beyond / public speaking
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The most appropriate form of communication.
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handshake
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Haptic communication
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Touch
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Can employee pat manager on the back?
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NO
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Tone
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Reveals attitudes and feelings - pleasant and cheerful tone is desirable.
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Tempo
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Rate at which you speak
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Intonation
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Rising and falling of voice pitch
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Paraphrasing
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Putting into own words. "Owning" the content presented to you by the speaker.
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Hearing
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Physical function of detecting sound.
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Listening
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Hearing something with thoughtful attention.
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Passive listening
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Concentrating at a low level and absorbing just enough of the speaker's words to stay involved. Only appropriate for pleasure when it doesn't matter what is said.
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Active listening
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Uses high level of concentration because you are listening for information.
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Type of listening used in school or the workplace
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Active
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Listening to music while reading a book.
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Passive listening
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5 steps to improve reading comprehension
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Scan or preview material
read the material Take notes Make an outline Reread and review |
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Tips or taking notes
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Used lined paper or note cards
Use phrases, not complete sentences Use abbreviations Never take verbatim notes (unless need quote) Use pen rather than pencil Underline and use asterisks Number items, make lists Leave space in margins for notes Write only on one side of the paper Watch for clues: repetition, handouts Find study partner to share notes Write potential questions on page bottom |
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Eye contact
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Lets the speaker know that she/he has the listener's attention
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Body language that shows you are listening:
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Stand or sit facing the speaker
Give the speaker your undivided attention. Use facial expressions to convey that you are listening intently. |
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Teleconference
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a meeting that uses advanced telephone and sometimes computer technology to bring people from several locations together to participate simultaniously in a conference.
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Don't substitute note taking for:
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Active listening
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Read your notes within:
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24 hours
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Keying and printing notes is:
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A learning strategy
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