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10 Cards in this Set
- Front
- Back
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The ___________ tone or approach wants to win at all costs. |
Agressive |
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What is shaking hands seen as a sign of? |
Respect |
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In conversation when the speaker __________ , they leaves people out. |
Talks too much |
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The __________ tone is usally disinterested and rarely speaks. |
Nonassertive |
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What are some characteristics of a assertive person? |
Knows when to talk, has a relaxed apperance, and sends positive nonverbal messages. |
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What are the 3 tones of language. |
Assertive, agressive, and nonassertive |
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Which behaviors show people they matter to you. |
Eye contact, firm handshake, and introducing them to others. |
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List and explain the ABCs of giving directions. |
Always Be: Clear Concise Complete Considerate |
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What behaviors are recommended when receiving criticism? |
Be a good listener, maintain your composure, ask questions, remember to say you. |
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Describe the most affective tone and why. |
Assertive. Because they are the middle ground between other ones. Solve problems, not try to win the verbal war. It indicates involvement and caring. It is firect, yet tactful. |
