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10 Cards in this Set
- Front
- Back
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Process |
A sequence of activities that is intended to create a certain result |
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Value chain |
more inclusive than supply chain |
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Good producing industries do not count for 80% of the jobs in the U.S. |
its the opposite |
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Value proposition |
A competitively dominant customer experience |
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Outsourcing |
good-producing, simple service, skilled opposite of vertical integration |
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Operational efficiency |
ability to provide goods and services to customers with minimum waste and maximum utilization of resources |
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Customer Deflection rate |
VLC/ (P*CM*RF) = BLC 1/BLC |
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internal perspective
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in the balanced scorecard model includes measures such as productivity, flow time, and asset utilization |
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Percentage increase |
(end-beg)/beg |
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Main goal |
make money Financial measures of success 1)ROI 2)Net Profit 3) Op expense, inventory, output (how we reach goals) Financial, internal draw strategy mapping |
