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32 Cards in this Set
- Front
- Back
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Define project |
Unique, one-time operations designed to accomplish a specific set of objectives in a limited time frame |
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Four phases of project lifecycle |
1, concept 3, execution 4, transfer |
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Project management triangle( 3 sides) |
1, Cost 2, Schedule 3, Performance objectives. all around quality |
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Define Work breakdown structure |
A hierarchical listing of what must be done during a project. It establishes a logical framework for identifying the required activities for the project |
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PERT and CRM |
PERT (program evaluation and review technique) and CPM (critical path method) are two techniques used to manage large-scale projects, now converge to one |
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Network diagram |
A series of nodes and arrows denoting time and order of tasks |
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PERT/CRM terms |
Early start/ finish Late start/finsih Slack Critical path Deterministic model |
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Define critical path |
The path that restricts the time a project can be completed in. |
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Define quality inspection |
Filtering out bad products, many methods, %100 inspection, acceptance sampling etc |
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Likely place to inspect (5) |
Purchased materials/parts, finished goods Hazard Analysis and Critical Control Point (HACCP) Before a costly operation Before a covering process, e.g. packaging or painting |
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Quality control by process control |
Prevention instead of after-the-fact filteringMonitor process to assess process variabilityTake corrective actions if necessary |
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Variations and control |
Random variation: natural variations created by countless minor factors Assignable variation: A variation whose source can be identified In-control: random variations only Out-of-control: random and assignable variations |
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Sampling and sampling distributions |
SPC periodically takes samples of process output and computing sample statistics: Mean Number of occurrences. |
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Charts for variables |
X bar and R bar |
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Charts for Attributes |
p-charts(percent defective) c-chart(Number of defects per sample) |
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Define specifications |
range of acceptable values established by engineering (or customer) |
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Define Process variability |
natural variability in a process |
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Define process capability |
process variability relative to specification
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Define quality |
Quality is the ability of a product or service to consistently meet or exceed customer expectations. |
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Eight dimensions of product quality |
1 Performance 2 Aesthetics 3 Special features 4 Conformance 5 Reliability 6 Durability 7 Perceived quality 8 Serviceability |
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Eight dimensions of service quality |
1 Convenience 2 Reliability 3 Responsiveness 4 Time 5 Assurance 6 Courtesy 7 Tangibles 8 Consistency |
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Four determinants of quality |
1 Design 2 Conformance 3 Ease of use 4 Service after delivery |
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Four consequences of poor quality |
1 Loss of productivity 2 Costs 3 Loss of business 4Liability |
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Cost of quality process (3) |
Failure Costs Internal failure costs External failure costs Appraisal Costs Prevention Costs |
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Baldgridge award |
Award of performance excellence |
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ISO 9000 is |
NOT indicative of good quality just good quality management |
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Define Total Quality management |
A philosophy that involves everyone in an organization in a continual effort to improve quality and achieve customer satisfaction. |
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ISO nine thousand principles |
Principle 1 Customer focus Principle 2 Leadership Principle 3 Involvement of people Principle 4 Process approach Principle 5 System approach to management Principle 6 Continual improvement Principle 7 Factual approach to decision making Principle 8 Mutually beneficial supplier relationships |
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TQM Elements |
1 Continuous improvement (Kaizen) 2 Competitive benchmarking 3 Employee empowerment 4 Team approach 5 Decision based on fact, not opinion 6 Knowledge of tools 7 Supplier quality 8 Champion 9 Quality at the source 10 Suppliers are partners in the process |
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Define supply chain management |
The design and management of seamless, value-added process across organizational boundaries to meet the real needs of the end customer Managing supply and demand, sourcing raw materials and parts, manufacturing and assembly, warehousing and inventory tracking, order entry and order management, distribution across all channels, and delivery to the customer |
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What is supply chain management |
Supply chain management is a set of approaches utilized to efficiently integrate suppliers, manufacturers, warehouses, and stores, so that merchandise is produced and distributed at the right quantities, to the right locations, and at the right time, in order to minimize system wide costs while satisfying service level requirements. |
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Why is Supply chain management hard? |
Global optimization Uncertainty and risk (and lean) |
