Operations Management

Front 1

1)

Productivity increases when:

Back 1

inputs decrease while outputs remain the same

Front 2

1)

Services often

Back 2

are knowledge based

Front 3

1)

Productivity

Back 3

is dependent upon labor , management and capital

Front 4

1)

Single-factor productivity

Back 4

usually uses labor as a factor

Front 5

1)

Multifactor Productivity

Back 5

usually uses substitutes as common variables for the factors of production

Front 6

2)

A mission statement is beneficial to an organization because it:

Back 6

is a statement of the organizations purpose

Front 7

2)

The three strategic approaches to competitive advantage :

Back 7

Differentiation, Cost Leadership, Response

Front 8

2)

Core competences are those strengths in firm that include:

Back 8

Specialized Skills

Unique production methods

propriety information/knowledge

things a company does better than other

Front 9

2)

Evaluating outsourcing providers by comparing their weighted average scores involves:

Back 9

Factor-rating analysis

Front 10

2)

A company that is organized across international boundaries, with decentralized authority and substantial autonomy at each business via subsidiaries , franchises , or joint ventures has:

Back 10

An international strategy

Front 11

3)

Which of the following statements regarding Gnatt charts is true?

Back 11

Gnats charts are visual devices that show the duration of activities in a project

Front 12

3)

Which of the following is true about AOA and AON networks?

Back 12

In AOA, arrows represent activities

In AON, nodes represent activities

Activities consume time and resources

Nodes are also called events in AOA

Front 13

3)

Slack Time equals :

Back 13

LS-ES

Front 14

3)

The critical path of a network is the:

Back 14

longest-time path through the network

Front 15

3)

PERT analysis computes the variance of the total project completion time as:

Back 15

the sum of the variances of all activities on the critical path

Front 16

3)

The crash cost per period:

Back 16

is the difference in costs divided by the difference in times (Crash and Normal)

is considered to be linear in the range between normal and crash

needs to be determined so that the smallest cost values on the critical path can be considered for time reduction first

Front 17

4)

Forecasting time horizons include:

Back 17

Long Range

Medium Range

Short range

Front 18

4)

Quantitative methods of forecasting include:

Back 18

sales force composite

jury of executive opinion

consumer market survey

exponential smoothing

Front 19

4)

The difference between a moving-average model an exponential smoothing model is that

Back 19

Exponential Smoothing is a weighted moving-average model in which all prior values are weighted with a set of exponentially declining weights

Front 20

4)

Three popular measures of forecast accuracy are

Back 20

mean absolute deviation, mean squared error, and mean absolute percent error

Front 21

4)

Average demand for iPods in the Rome, Italy, Apple store is 800 unites per month. The May monthly index is 1.25. What is the seasonally adjusted sales forecast for May?

Back 21

1000