Operation Management

Front 1

the type of processing system which is used for highly standardized products is:

Back 1

Continuous

Front 2

in which type of processing system would gasoline be produced from crude oil?

Back 2

Continuous

Front 3

an example of automated services is:

Back 3

Online banking

Front 4

the type of layout which features departments or other functional groupings in which similar activities are performed is:

Back 4

process

Front 5

in a product layout, the task of deciding how to assign work to specific stations is referred to as:

Back 5

line balancing

Front 6

which of the following is not a primary concern for process selection?

Back 6

Pricing strategy

Front 7

which of the following process types would be most likely to be used in the introductory phase of a product's life cycle?

Back 7

Job shop

Front 8

what is it about repetitive process that make them appropriate for products in the introductory phase of their life cycle?

Back 8

Flexibility

Front 9

what is it about repetitive processes that make them appropriate for products in the maturity phase of their life cylcle?

Back 9

efficiency

Front 10

a behavioral approach to job design which increases responsibility for planning and coordinating tasks is job:

Back 10

enrichment

Front 11

which of the flowing concerns is not one that job designers focus on?

Back 11

When should the job be completed

Front 12

the chat used to review the overall sequence of an operation by focusing on the movements of either the operator or materials is called a:

Back 12

flow process chart

Front 13

the symbols for operation, storage, transportation, inspection and delay would usually be found on which type of chart?

Back 13

flow chart

Front 14

in a stopwatch time study, the average time it takes a giaven worker to perform a task a certain number of times is the:

Back 14

standard time

Front 15

a technique for estimating the proportion of time a worker spends on various activities is:

Back 15

work sampling

Front 16

a disadvantage of teams is:

Back 16

team member conflict

Front 17

for service firms such as banks and supermarkets, location decisions are critical elements of _______ strategy.

Back 17

marketing

Front 18

among the disadvantages of having global operations is/are:

Back 18

low labor productivity

Front 19

nearness to raw materials would be important to a:

Back 19

manufacturing company

Front 20

which of the following is the last step in the procedure for making location decisions?

Back 20

evaluate alternatives and make a selection

Front 21

somecommunities offer financial and other incentives to _______ new businesses.

Back 21

attract

Front 22

which of the following is least important as a consideration for a firm at the beginning of a supply chain?

Back 22

access to end consumers

Front 23

in addition to correcting substandard work, employees have an ethical obligation to _______ whatever led to the quality problem as well.

Back 23

report

Front 24

which of the following is not a basic question in capacity planning?

Back 24

who will pay for it

Front 25

which of the following is not a reason why capacity decisions are so important?

Back 25

capacity affects organizations' images.

Front 26

the maximum possible output given a product mix, scheduling difficulties, quality factors, and so on is:

Back 26

effective capacity

Front 27

which of the following is not a criterion for developing capacity alternatives

Back 27

design structured, rigid systems

Front 28

seasonal variations are often easier to deal with in capacity planning than random variations because seasonal variations tend to be:

Back 28

predictable

Front 29

at the break-even point:

Back 29

total cost equals total revenue

Front 30

the method of financial analysis which results in an equivalent interest rate is:

Back 30

internal rate of return

Front 31

the first, and perhaps most important, step in constraint management is to_________ the most pressing constraint.

Back 31

identify

Front 32

a market constraint can be overcome by:

Back 32

advertising or price changes

Front 33

improving cash flow would be a reasonable thing to focus on when trying to overcome a _______ constraint

Back 33

financial

Front 34

Students at a major university must go through several registration steps. Officials have observed that it is typically the case that the waiting line at the fee-payment station is the longest. This would seem to suggest that the fee-payment station is the________ in the student registration process.

Back 34

bottleneck

Front 35

which one of the following is not common to product layouts?

Back 35

ability to adjust to changes in demand

Front 36

the type of layout which features departments or other functional groups in which similar activities are performed is:

Back 36

process

Front 37

the type of layout in which workers, materials, and equipment are moved to the product as needed is:

Back 37

fixed-position

Front 38

in a product layout, the task of deciding how to assign work to specific stations is referred to as:

Back 38

line balancing

Front 39

if a line is balanced with 80 percent efficiency, the "balance delay" will be:

Back 39

20%

Front 40

which of the following is not an information for the design of a process layout?

Back 40

a list of product cycle times for every product manufactured.

Front 41

which closeness rating reflects the undesirability of having tow departments located near each other?

Back 41

X

Front 42

Which closeness rating reflects the highest importance for two departments being close to each other?

Back 42

U

Front 43

which of the following is not a primary concern for process selection?

Back 43

pricing strategy

Front 44

although they do not guarantee optimal solutions,________ are useful in finding reasonable solutions when the number of possible options is overwhelming,.

Back 44

heuristics