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73 Cards in this Set
- Front
- Back
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6 P's of answering a telephone |
Prompt - Polite Precise - Positive Professional - Patient |
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Locum |
Substitute doctor/physician |
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3 Emergency Conditions |
Angina (chest pain) SOB Otitis Media (ear ache) Pyrexia (fever) |
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Fee for Services? |
Health care provider is paid for each insured service |
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Skill Requirements an MOA should master |
Terminology Billing Transcription Keyboarding |
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4 Personality Traits an MOA should possess |
Empathy - Understanding Honesty - Calm Loyal - Responsible Helpful |
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Why MOA Personal Appearance is important? |
We represent the physician and clinic |
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3 Places an MOA can find employment |
Hospitals Physiotherapy Family Doctor Specialists Walk-in Clinic |
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5 Dimensions of Wellness |
Physical Emotional Social Spiritual Intellectual |
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Leading Causes of Mortality in Canada |
Heart disease Stroke |
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5 Stages of Illness Response |
Preliminary Acknowledgement Action Transitional Resolution |
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3 Healthcare Providers than can bill to MSP |
Midwife Specialists Physiotherapists |
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Patient cancels appointment? |
Do not erase, try to reschedule, talk to physician |
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How to Handle Emergency Walk-in Patients |
Explain to patient that the doctor only sees patients by appointment, ask physician if the patient can be seen another day, let patient know it will be a longer wait |
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3 Types of Scheduling in the Medical Office |
Wave Stream Affinity |
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Pieces of info needed to book by phone |
First and last name Phone number Reason for visit |
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Process for Missed Appointments |
Call patient to rebook. Inform physician who the patient was if a new apt. has been booked. Inform them of the cancellation policy, if any. |
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What is the purpose of screening phone calls? |
Avoid interruptions to doctor and to be able to prioritize the urgency of patient's needs. |
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3 Types of Filing Systems |
Numerical Alphabetical Colour Coded Subject |
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Requirements for Practicing Medicine in Canada |
Must be licensed by provincial College of Physicians and Surgeons. Must be of good moral character. Must have graduated from approved/accredited med. school. Must have passed all licensing board exams. |
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Medical Code of Ethics |
The principles and behaviors for all physicians, as determined by the CMA (Canadian Medical Association) |
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Implied Consent Doc/PT Relationship |
The patient requests an examination or treatment from doctor. The doctor accepts to treat patient. |
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Who owns the patient records? |
The physician |
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Procedure to give out patient information |
There must be signed authorization by the patient and a written request must be provided by the third party. |
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What is an office procedure's manual? |
A manual that describes the necessary steps in completing any and all jobs related to the daily function of the med. office. |
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EMR |
Electronic Medical Record |
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What demographics should be included on a patient record? |
Name Address PHIN Allergies DOB Emergency contact |
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3 Types of Archiving for a Medical Record |
Microfilm Microfiche CD-ROM |
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5 Components of Medical Records |
History sheet Allergies Med list Lab results Consultation report |
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What should be done if a patient wants to read their medical record? |
Ask the patient to make an appointment with the physician to cover any questions. The patient may misinterpret their records which cause anxiety. |
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PIPEDA |
Personal Information Protection and Electronic Documents Act |
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When booking an appointment, what is important to keep in mind? |
Reason for visit If it has to do with forms Urgency |
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3 Reasons why the scheduling system is important |
Maintain a record of each day's appointments Provides legal documents Can be used for billing purposes |
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Current definition of wellness? |
The way an individual feels about his or health and quality of life |
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3 Holistic elements of "wellness" |
Physical Emotional Intellectual |
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How is the Holistic model of the health described? |
It's a model that considers all parts of the person |
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3 Self-imposed Risk Behaviors |
Smoking Sexual Promiscuity Sedentary Lifestyle |
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What major change in political thinking occurred in post-WW2 Canada in relation to healthcare? |
Governments should be responsible for providing basic services like healthcare |
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Main principle of the Canada Health Act |
Eligible Canadians should receive accessible healthcare |
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What amendment did the Romanow Report recommend? |
Thee citerion of accountability should be added |
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Define Ethics |
The study of standards of right and wrong |
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Define nonmaleficence |
Ethical principle encompassing the duty to refrain from harming another person |
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Understand profession boundaries |
Doctor patient relationship stay doctor patient relationships |
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Know what end of life issues raise ethical dilemmas |
Withdrawal of nutritional support |
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What groups the Federal government carry direct responsibility for health care costs |
Refugee protection claimants |
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Reason for rising drug costs |
Aging population |
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Common model of payments for physicians |
Physicians are remunerated on a fee for service (FFS) basic |
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Criteria used by Health Canada to measure health |
Longevity Lifestyle The use of health care system |
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Federal governments responsibility in relation to health care in Canada |
Financial support |
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How does the WHO influence Canada? |
Recommends actions regarding population health initiatives |
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Purpose of WHIMIS |
To standardize workplace safety across the country |
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Alternative Health Care practiconer |
Acupuncturist |
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Define evidence based |
Proven high-quality scientific studies to be effective |
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Primary condition imposed on physicians who work in a primary group |
They must agree to practice under specific guidelines to deliver primary care to a population base |
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Allied Health Care professional |
Occupational therapist |
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Primary reason for the development of multidisciplinary teams in primary health care reform |
Improve access to health care services |
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Challenges facing health care services today |
Underfunding Poor coordination of services |
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Barriers to health costs |
Shortage of family doctors |
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Benefits of Electronic Health Records |
Prompt delivery of lab results |
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Future initiatives |
Improve wait times |
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Challenges facing home care services |
Funding is variable across the provinces |
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Services with the longest wait for access in Canada |
Cardiac surgery Joint replacement surgery |
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Canada Health Act, what is each province + territory required to provide? |
Health insurance plan for medically necessary treatment |
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Transfer of funds from federal government to provinces for health Care is dependent on what? |
Adherence to the principles of the Canada Health Act |
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Intention of regionalization of Health Care |
To improve health care delivery and reduce costs |
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MAXIMUM waiting period for new residents of province for health insurance coverage |
Three months |
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Examples of health care services covered by provincial or territorial health plans? |
Consultation Emergency room care |
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Government responsible for health insurance for Aboriginal peoples? |
Federal |
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Concerns about private clinics in Canada |
It will result in increased wait times for the public health system |
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Federal government has legal jurisdiction in what are related to health care? |
Drug laws |
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Occupational Health and Safety effect on the work environment |
Employees have the right to be aware of potential safety hazards |
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What can a client do if he or she discovers a breath of confidentiality regardless if the breach was intentional? |
The client can bring a lawsuit against the individual responsible |
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Which of the following is a challenge regarding electronic health records? |
Confidentiality |
