Obc1 - Conflict

Front 1

Ideally, an organization should experience no conflict.
A) True
B) False

Back 1

B) False

Front 2

A day off with pay that occurs one time only intended to allow the employee to recommit to the organization's values and mission is known as the dialectic method.
A) True
B) False

Back 2

B) False

Front 3

The devil's advocacy method of stimulating functional conflict involves assigning one person the role of critic.
A) True
B) False

Back 3

A) True

Front 4

The obliging (smoothing) style of handling dysfunctional conflict is appropriate for complex issues where the chance of misunderstanding is high.
A) True
B) False

Back 4

B) False

Front 5

The nondisclosure negotiation tactic involves partial disclosure of facts, failure to disclose a hidden fact, failure to correct the opponents' misperceptions, and concealment of the negotiator's own position.
A) True
B) False

Back 5

A) True

Front 6

When a situation is characterized by __________, managers should anticipate conflict.
A) extreme time pressure
B) ample resources
C) clear job boundaries
D) simple organizational structures
E) independent tasks

Back 6

A) extreme time pressure
Explanation: Conflict arises in situations where the potential for perceptions of opposition of goals exist. Answer selections B, C, D and E are conditions that would not create this type of situation. However, answer selection A would as identified in the text.

Front 7

__________ is defined as conflict that raises different opinions regardless of the personal feelings of those involved.
A) Groupthink
B) Social loafing
C) Programmed conflict
D) Negotiation
E) The stepladder technique

Back 7

C) Programmed conflict

Explanation: Answer selections A, B, D and E are not types of conflict. Answer selection C is a form of functional conflict and is described as in the question.

Front 8

A major drawback of the __________ method of stimulating functional conflict is that "winning the debate" may become more important than arriving at the best solution.
A) groupthink
B) devil's advocacy
C) stepladder technique
D) dialectic method
E) negotiation

Back 8

D) dialectic method

Explanation: Answer selections B and D are both methods used to stimulate functional conflict. However, the drawback described in the question is identified in the text as a major drawback to answer selection D.

Front 9

The __________ style of handling dysfunctional conflict involves either passive withdrawal from the problem or active suppression of the issue.
A) integrating
B) obliging
C) dominating
D) avoiding
E) compromising

Back 9

D) avoiding

Explanation: While all 5 of the answer selections are styles of handling dysfunctional conflict identified in the text, only answer selection D fits the description in the question.

Front 10

The primary strength of the __________ style of handling dysfunctional conflict is that it has a longer lasting impact because it deals with the underlying problem rather than merely with symptoms. It's primary weakness is that it is very time consuming.
A) integrating
B) obliging
C) dominating
D) avoiding
E) compromising

Back 10

A) integrating


Explanation: While all 5 of the answer selections are styles of handling dysfunctional conflict identified in the text, only answer selection A fits the description in the question.