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26 Cards in this Set
- Front
- Back
Voice is to verbal communication as _________________ is to non-verbal communication.
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Body Language
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What is the basic element of human interaction?
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Communication
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What 3 ways can an individual block communication with another?
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By failing to listen
By using inappropriate comments or questions By gossiping or spreading rumors |
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What things influence verbal communication?
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Vocabulary, Denotative and connotative meanings, Pacing, Intonation, Humor, Clarity, Timing and Relevance
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When the nurse helps or encourages the patient to communicate feelings or perceptions, fears, anxieties, frustration, expectations and increased dependency needs, this is what form of interaction?
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Therapeutic
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What factors may influence communication?
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Attitude, Sociocultural or ethnic background, Past experiences, Knowledge of subject matter, Ability to relate to others, Interpersonal perceptions, Environmental factors / time, place, and the presence of people
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The receiver receives what from the sender?
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Message
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True or False? Non-verbal and verbal communication of the sender are not related when a message is received by the receiver
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FALSE ! Verbal and non-verbal communication are interrelated. Non-verbal cues adds meaning to verbal communication
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Name 5 of 9 things that promote effective communication.
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Rapport, Specific objectives, Comfortable environment, Privacy, Confidentiality, Client focus, Use of nursing observations, Optimal pacing, Providing personal space
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When the nurse interacts with the patient in talking about the news or sports on TV or in the paper, this interaction is called ...
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Social interaction
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What does the receiver give to the sender to let the sender know the message was received?
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Feedback
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The means of conveying the message to the receiver by the sender is the __________ .
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Channel
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Name 2 types of interactions that occur in the nursing field between the nurse and patient.
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Social interactions and therapeutic interactions
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Communication allows people to .....?
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establish, maintain, and improve contacts with others
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How do we non-verbally communicate?
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By our position or posture, by gestures, touch, vocal cues, physical appearance, facial expressions, and distance or spatial territory
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Two people communicating with each other is a type of what communication ?
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Interpersonal communication
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The environment between the sender and receiver can be defined as what?
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The physical and emotional atmosphere present at the time of the interaction.
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What type of communication exists in a small group, such as a study group, of 3-10 people or in a large group, such as a classroom, of > 10 people?
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Public communication
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What are three phases of a therapeutic relationship?
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Initiating or orienting phase
Working phase Terminating phase |
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Communication takes two basic forms. What are they?
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Verbal and Non-verbal
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If the message sent and the message received are not the same, there is said to be a ___________ in the message.
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Discrepancy
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What motivates the sender and receiver to communicate with each other?
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Referent
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When an individual uses a block during communication, they ...... ?
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they fail to perceive the other person as a human being
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Communication can be seen as two processes which are?
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process of sharing information and process of generating and transmitting meanings.
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When communication is vague and not clear, it is:
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Ambiguous
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Name 6 ways we communicate.
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Touch, Expression, Gesture, with Symbols, with Words, with Silence
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