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105 Cards in this Set
- Front
- Back
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Wage Concessions
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Agreement to raise wages
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Acquiescence
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Provides same positive answer to every question
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Variable Expense/Cost
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Changes of cost in business depending on the consumption of goods and services.
I.E> weather changes, electricity, material labor, utilities, hourly wages, |
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Fixed Expense/Cost
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Expense that don't change based on production & sales. I.E salary, rent, insurance,etc
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Cross Functional Group
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Made up of specialist from different areas of company
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Task Force
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Unit/Group established to work on a singled defined task
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Self-Directed Team
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Group of EE working together in their own ways towards a common goal which THE TEAM DEFINES
Note: EE involvement & empowerment increases |
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Self-Managed Team
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Goals which is DEFINED OUTSIDE THEM
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Criterion-Related Validity
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Selection tool predicts important elements of work behaviour.
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Content
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Knowledge + skills needed for Job
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Construct
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THeoretical trait I.E. creative art test
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Predictive
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GIve EE test now and review 6 month later and review w/ current performance
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Concurrent
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Increase or decreased in test scores for EE math job performance
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Multiple Cutoff Model
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Applicants must achieve a min level of proficiency at each stage
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Multiple Hurdle Model
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Applicants w/ highest test score move on to next stage.
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Ran Formula
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Payment of trade unions dues is mandatory regardless of the workers union status
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Surreptitious Union Certifications
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Literature being left on EE cards in parking lot
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Pattern Bargain
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Attempt for a volunteer agreement
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Master Contract
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covers all unionized work sites in an industry
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Compensatory
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High scores makes up for low score in another area
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Interest Arbitration
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disagreement of terms of conditions that should be included in a CBA.
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Final Offer Arbritration
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Method of resolving CBA deadlocks where arbitrator must make a decision.
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Rights Arbitration
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arbitration over interpretation of the meaning of contract terms 0r employee work grievance
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Whipsaw
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Strike, usually short term during the labour negotiations. Stike one or a few employers in an industry or a multi-employer association at a time
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Card-Check
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signs cards stating they wish to be represented by the union
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Mandatory Ballot & Card-Check
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2 ways which unions can certify in Canada
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CBA Deadlocks
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situation between the labour & management of the company where there is a failure in the CBA negotiations resulting in stalemate.
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Surfacing Agreement
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Going through the motions w/ no intentions
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Agency dues
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EE who don't join Union but pay equivalent union dues.
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Octave Band Analyzer
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Sound level meters that divide noise into frequency compounds
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Audiometer
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use to evaluate hearing loss
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Dosimeter
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measures the exposure to something in the environment
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Sound Pressure Level Meter
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Measures level of sounds pressure generated by noise pollution
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Control Budgets
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calculation of standard variance
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COMA Model
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Assessing knowledge transfer, transfer of learning, participant motivation to learn & participant confidence in using new skills.
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Cost-Benefit Analysis
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Determine if it is a sound investment
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Needs Assessment
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Task/Person/Organizations
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Zero Based budget
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Every line of budget must be approved (No reference to previous years)
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Incremental
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Variance vs past years (Jamil's Budget)
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Variable
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Makes allowance for any unforeseen changes or variances
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Re-Engineer
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Re-structure / Re-Evaluate / Re-Think
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Battery Tests
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Honesty & Integrety
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Synchronous
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learning outside of time constrainst
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asychronous
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time based/ need to be their
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Types of Captital
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Human - Knowledge
Renewal - intellectual Structural - hardware, software copy rights, pattents Relationship - intangible value that an organization has through relationship w/ clients |
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Selection Ratio
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Determines the proportion of applicants to be hired
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Distributed Learning
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training being spaced out overtime. Faster learning and longer retention.
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Project Management
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Primary goal organize project
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Computer Based Training
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often uses positive reinforcement to encourage learning
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Vestibule Training
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EE can learn to operate assemble equipment before going out on floor
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Error of Central Tendency
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All EE are rated average.
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Leniency or Strictness Error
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EE either get unusually high or low ratings
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Recency Error
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Focus on most recent behaviour rather than on the whole picture
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Contrast Error
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EE evaluation based either upward or downward b/c of comparison w/ another EE just recently evaluated
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Similar-To-Me Error
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Appraiser inflates the evaluation of an employee b/c of mutual personal connection
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Halo Effect
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Interview bias that allows one strong point to overshadow all other information
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Strategic Relevence
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Individuals standards directly relates to strategic goals.
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Criterion Deficiency
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standards captures ALL of an individual contributes
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Criterion Contanmination
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Performance capabilities NOT reduced by external factors
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Reliability (Consistency)
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Standards are quantifiable, measurable and stable
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Utility Analysis
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Measuring outcomes
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Cost Analysis
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Breaking down the cost of some operations
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Needs Assessment
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1) Organizational - environment, strategies, resources
2) Task Analysis - Content of training, duties in jobs 3) Person Analysis - who needs training |
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Pay Grades
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Groups of Jobs within a particular class that are paid the same rate
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Wage Curve
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Curve in a scattergram representing the relationship between relative worth of job and wage rate
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Broadbanding
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Competency-based or skill based pay system
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B-C45
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Allows for prosecution of decision makers for criminal negligence regarding OH&S
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Salary Compression
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New EE makes more than current employees
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9-Grid Box
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Purpose - Succession Planning
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Hot-Stove Rule
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Consistent punishment / know why
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Summative Evaluations
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Is a method of judging the worth of a program at the end of the program activities (summation). The focus is on the outcome.
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Formative Evaluations
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Is a method for judging the worth of a program while the program activities are in progress. This part of the evaluation focuses on the process.
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Smile-Sheet
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Used at end of courses or tranining
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Assessment Centers
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Job simulation test / Role Playing / Behavioural
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Workforce Reduction Options
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- Reduce hours
- Eliminated Shifts - Transfers - Attrition --> Natural Departure - hiring Freeze |
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Transfer of Training
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Ability of learners to apply the skills learned on their job.
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Programmed Instructions
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Breaking down the course content into highly organized logical sequences that demand continuous response on the part of the trainee.
I.E. spot quizzes throughout training |
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Compressed Work Week
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Gives you the benefit of an extra day off by allowing you to work your usual number of hours in fewer days per pay period. Work four 10-hour days each week and then enjoy a three day weekend, or work 80 hours in nine days with an extra day off every other week.
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Eustress
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Positive stress that accompanies achievement and exhilaration
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Good Will
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the ability of the company to earn a larger profit from its recorded assets than would be normally expected.
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Medical Testing
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It is legal provided if it falls within the limits of statutes and the contract of the employee.
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Job Ranking System
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Jobs are arranged on he basis of their relative worth.
(Simplest and oldest) |
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Job Classification System
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Jobs are classified and grouped according to a series of predetermined wage.
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Hay Profile Method
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Job evaluation using 3 factors - knowledge, mental activity, and accountability.
Used to evaluate executive and managerial positions. |
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Point System
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Evaluation that determines relative value of a job by the total points assigned to it.
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Canadian Union of Public Employees
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Union largest public sector
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Variance
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The difference between budget and actual
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AIDA - describes a common list of events that may occur when a consumer engages with an advertisement.
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Attract - attract the attention of the customer
Interest - raise interest by showing advantages Desire - convince customers the need for product Action - lead customer to purchase |
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Managers/Supervisors not member of Union
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Exempt
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Canada Labour Code
Common Law |
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Safety Governed by?
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Government
Union Management Worker |
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Employee Data Collection
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easy to fill in forms that are filled in by people for purposes of recording information. The data will be transcribed into a computer. Transfer process is when most errors occur.
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Correlation
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Relationship between 2 things/points
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Metacognitive Strategies
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Participants are taught how to self-regulate their learning by asking such questions as: Why is it important for me to learn this? What should I focus on to strengthen my weakness in this area?
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On-The-Job Training
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1) Poorly implemented training programs
2) Popular for management development |
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Programmed Instruction
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Breaking down the course content into highly organized logical sequences that demand continuous responses on the part of the trainee.
Individuals can work on own pace. |
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The three fundamental worker rights that underlie most health and safety legislation
(No Right to Report to WSIB) |
1) the right to refuse unsafe work
2) the right to participate 3)the right to know about hazards in the workplace |
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Position
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The different duties and responsibilities performed by an employee
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Judgemental Composite
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The most common method used by employers to make selection decisions.
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Systemic Discrimination
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A pattern of discrimination throughout a place of employment that is a result of pervasive, interrelated actions, policies or procedures
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Adverse Discrimination
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...
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Concrete
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(FEELING) Learning from specific experiences and relating to people. Sensitive to other's feelings
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Reflective
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(WATCHING) Observing before making a judgment by viewing the environment from different perspectives. Looks for the meaning of things.
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Abstract
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(THINKING) Logical analysis of ideas and acting on intellectual understanding of a situation.
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Active
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(DOING) Ability to get things done by influencing people and events through action. Includes risk-taking.
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