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54 Cards in this Set
- Front
- Back
Stress Is:
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Non specific response of the body to any demand made upon it.
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Perception:
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Individuals respond to their perception of reality rather than reality itself
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EU Stress:
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Is good stress
(new job, lottery etc.) |
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Distress:
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Bad Stress
(loss of family or job, etc) |
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The 3 Phases of stress activity is:
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-Alarm reaction
-Stage of resistance -Stage of exhaustion |
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Perception is:
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Individuals response to their perception of reality rather than reality itself.
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Locus of Control is:
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A personality attribute
(internal or external) |
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*Internal Locus of control:
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believe they control their own destinies
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*External Locus of control:
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believe their lives are controlled by outside forces
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Type A behavior are:
(more stress full) |
-Active
-Rarely take time to examine their feelings. -Often insecure, even though they appear self-assured. |
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Type B Behavior are:
(less stress full) |
-Calm
-React more calmly |
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Organizational Factors are:
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- Task demands
- Role demands - Interpersonal demands - Organizational structure - Organizational leadership |
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*Task demands:
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Factors related to a person's job
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*Role Conflict:
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Additional duties interfere with job.
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Interpersonal demands:
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Pressures created by other individuals.
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*Organizational structure:
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Level of differentiation in the organization. Excessive rules or lack of it are examples of structural variables that might be potential sources of stress.
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*Organizational Leadership:
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***
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*Role Overload:
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Expected to do more then time permits. (Too much on plate)
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*Role ambiguity:
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When individual does not have enough information to perform the job/task.
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3 Categories of Stress:
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- Physiological
- Psychological - Behavioral |
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*Physiological symptoms:
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- Increase heart
- Increase breathing - increase blood pressure |
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*Psychological Symptoms:
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- Job dissatisfaction
- Tension - Anxiety - Irritability - Boredom |
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*Behavioral Symptoms:
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- Productivity
- Absence - Turnover - Eating habits - Increased Smoking - Consumption of Alcohol |
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Barriers and coping:
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Can be extenal or internal, things blocking goal achievement
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Goals of Stress Management Program:
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Promote Individual & Organizational health and minimize Individual & Org stress.
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4 Individual Approaches are:
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-Time Management
-Physical Exercise -Relaxation Training -Social Support |
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5 Organizational Approaches are:
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-Selection & Placement
-Goal Setting -Job redesign -Organizational Communication -Wellness Program |
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Behavior Process:
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-Needs, a lack of something necessary or desirable
-Goals, the objective toward witch efforts is directed -Behaviors, to act in a specific way -Feedback, return of data about need&goals |
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Operant conditioning:
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-Positive Reinforcement, adding to increase behavior
-Positive Punishment, Adding to decrease behavior -Negative Reinforcement, Taking away to increase behavior -Negative Punishment, Taking away to decrease behavior |
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Herzberg's two motivation theory:
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Job satiisfaction are caused by different work related factorrs.
-satisfaction are called motivators -dissatisfaction are called hygiene |
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McClellands's theory is based on three critical needs:
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-Power, controling others
-Affiliation, social and interpersonal activities -Achievement, reaching goals |
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Adams's equity theory:
(everything is equial) |
-If personal effort=personnal rewards & others rewards then motivation is high
-If personal effort>others efforts or others rewards then motivation is low |
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Vrooms Expectancy theory:
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-Expected preformance+preformance outcome+value are motivation.
-reward in the past is exspected in the future |
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Aspiration:
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Aspirations are thedriving force in personalities
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Personality:
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Tell you how your going to behave
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Self-Concept:
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-Social,how others see us
-Personal, how we view others -Self-ideals, what we'd like to be, how we'd like others to see us |
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Self-Efficacy & Locus of Control:
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-Self-Efficacy is behaver
-Locus of Control is out comes -High self-efficacy believe in themselves -Low self-efficacy lack confidence |
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Discipline defined:
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Trining expected to produce a specific character or pattern of behavior, especially moral or mental inprovement
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Status of Discipline:
(SOD) |
-looks at what we need to do for effictive discipline
-There is good and bad to SOD |
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Progressive Discipline Process:
(PDP) |
Is progressive discipline
-1st step, Establish standards -2nd step, Monitor -3rd step, Apply the PDP |
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What is the 1st objective of the performance management process?:
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Manage subordinate performance by providing feedback and counseling. Accomplished by a 5 STEP process.
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What are the 5 steps of the 1st objective?:
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Tell, describe, ovserve & evaluate, discuss how well did/didnt meet expectations, develop a plan.
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What is objective 2?:
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Provide long term record of subordinate performancefor use in making personnel management decisions.
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Effictive Feedback and Counseling:
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-Feedback is all about performance
-Counseling is all about goals |
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What are the three main approaches to counseling:
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-Directive, nondirective and combined
-Nondirective takes the longest -Should try to keep <1hour |
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Define a Team:
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a group organized to work together to achieve a goal
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Task Elements and Non-Task Elements:
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-TE, are actions associated with accomplishing the team's specific task (can be larger then TE)
-NTL, are issues influencing the interpersonal relationships of a team's membership |
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COG's Ladder:
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-Polite stage
-Why are we here stage -Bid for power stage -Constuction stage -Esprit stage -Interrelationships stage |
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*Polite Stage:
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-Productivity low
-Hidden agenda stay hidden -Cliques begin to form -Gorup approval is strong -Group identity low or absent -Actively participate -Conflict absent -Feeling limited |
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*Why We're Here Stage:
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-Productivity low
-want to know group goals/objt -Cliques start to grow -Hidden agenda sensed -Group identity low -Need for group approval declines -Informal leader will start to show (the longer in this stage the hearder to get out) |
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*Bid For Power Stage:
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-Productivity saticfiactory
-A lot of people stay in this stage -the longest stage -Cliques take on greatest importance -Feedback can be brutal -Widest group participation |
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*Constructive Stage:
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-Productivity High
-Cliques start to disalve -Members start to contribute -Team sprit begines -Acomplish group goals |
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*Esprit Stage:
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-Very High function
-No cliques -High trust -Empathetic to members -Group closed to outsiders |
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*Interrelationships:
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-No reason to move
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