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101 Cards in this Set
- Front
- Back
- 3rd side (hint)
What is often the difference between success & failure for the relationship between a personal trainer & their client? |
Effective communication |
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It is important for personal trainers to understand the impact of ___ & ___ on their successes & failures. |
Verbal Nonverbal Communication |
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Effective communicator skills are a |
Learned behavior. |
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Some skills to consider helping enhance communication with clients include the following : |
Back (Definition) |
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In nonverbal communication |
What someone is thinking or feeling is reflected in their body language. |
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Where does much of nonverbal communication show up? |
In the face (a small movement in the lips or change in the eyes). |
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What are some forms of nonverbal communication? |
Physical appearance Posture Gestures Body position |
There are 4 |
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Many times the problem with nonverbal communication is |
How it is interpreted. |
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Although, usually the impact of ___ nonverbal communication is ___ & the impact of ___nonverbal communication is ___. |
Positive nonverbal Positive Negative nonverbal Negative |
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The negative effects of nonverbal communication generally will ensure that |
The client will not return. |
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What must verbal messages be to be received & interpreted correctly? |
It must be clear. |
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How must verbal messages be delivered in order to be received & interpreted it correctly? |
They must be delivered at the right time & in the right place. |
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Not only the messages need to be delivered at the right time in the right place but |
The listener needs to clarify what they heard from the speaker. The speaker needs to approve/reclarify with the listener. |
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Verbal communication steps 1-4 : |
Back (Definition) |
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The potential for error is virtually in every step of the verbal communication model. The way a speaker communicates can vary in terms of what? |
Tone Inflection Enunciation |
There are 3 |
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What the listener actually hears may be |
All, some, or very little of what the speaker intended to communicate. |
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The way a listener interprets the words that they heard may be very different than how the speaker interprets those same words. The result is |
Miscommunication between the listener & speaker. |
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Active listening is about having |
Having an attitude & genuine interest in seeking a client’s perspective & getting to know them. |
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Active listening requires an individual to |
Pay attention Avoid distractions Look the speaker in the eyes Provide feedback only when the speaker has finished. |
There a 4 |
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What is active listening in communication not about? |
Convincing the client to do something Selling a program Providing the right information |
There a 3 |
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Active listening suggests that a personal trainer seeks ___ to be & desire to ___. |
Respectful & genuinely care for clients. Form partnerships/collaborative relationships with them. |
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Instead of having the goal of communicating information, a personal trainer’s goal should be |
To build a relationship with their client. |
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Arguably, it is more important to communicate understanding than to |
Provide the right information. |
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By maximizing ___ & minimizing ___, personal trainers will help get people ___, & that is what leads to ___ to an exercise program. |
Max : Support Min : Disagreements Get people connected Leads to adherence |
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Gradual lifestyle change is often accompanied by a pattern of |
Backsliding Starting over Stopping |
There are 3 |
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Closed-ended (directive) questions can be answered with |
One word (What’s your name?) |
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Open-ended (nondirective) questions allow |
Clients to get more information, to be elaborate. |
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Open ended questions cannot be answered with a |
Number Place Yes or no |
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Open-ended questions are very important for building what type of relationships? Why? |
Collaborative relationships They invite discussion. |
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How do you open-ended questions invite discussion? |
To express : Personal fears Barriers Failures Successes |
There are 4 |
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Reflections are |
Conversational techniques that expressed the purported meaning of what was just heard. |
What was that? |
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Reflections are both ___ & ___. They express ___ & communicate ___. |
Subtle & powerful. Caring & communicate understanding. |
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Reflecting is an opportunity to make sure of what? What opportunity does it give to a client? |
That what a client says is accurately understood. The opportunity to ensure they said what they thought or felt. |
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How are reflections powerful? |
Because they show that active listening is occurring. |
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They may add more information so what has been reflected. |
They may add more information to what has been reflected. |
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When reflecting is done skillfully the conversation between a trainer and the client will flow, & all the information will come from who? |
The client. |
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Summaries are a series of |
Reflections. |
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If a trainer has done a good job reflecting with clients, then summary should be |
Pretty simple. |
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What do summaries draw out? Summaries show a great depths of what? |
All the important points of the conversation together & again allow clients to clarify what they said or how someone has interpreted what they said. Listening throughout an entire conversation. |
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Affirmations show appreciation for |
Clients & their strengths. |
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What must personal trainers do to know what to affirm? When using affirmations with a client it is important to do what? |
They must listen. Genuinely affirm something the client personally values. |
Thoughts, plans, skills. |
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Clients feel more validated by positive comments about their |
Thoughts Plans Skills |
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How are affirmations different from complements? |
Complements typically have in evaluative judgment implicit within them. |
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Complements usually begin with statements ___. Changing ___ statements to ___ statements relocates the affirmation from an ___ advantage point to an ___client attribute. |
“I” statements. Changing “I” statements to “U” statements From an external To an internal |
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Clients are paying personal trainers to share information with them. However, before sharing information with a client it is important to do what? Asking permission to give advice softens what? |
Ask permission to share that information. The trainers role as an authority figure, & supports a partnership in the decision making process. |
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These are some basic ideas to keep in mind when communicating new information to a client. Some of those ideas are as follows : |
Back (Definition) |
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Social networks can strongly influence what? What type of people fare better? |
Behavior & beliefs. Those who are trying to change their exercise behavior & who have strong social support. |
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The social support include |
Family Friends Coworkers Personal trainers Others who provide : Encouragement Support Accountability Companionship |
4 types of people 4 things they provide |
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What is one of the strongest predictors of exercise adherence? |
Social support. |
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During the first session with a new client, what should personal trainers discuss about social support? |
The amount & type of social support the client may need or have.
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When talking about prior exercise successes, people may mention attribute their past exercise success is to a workout buddy, family member, or friend. If the conversation is not going this direction what are some questions that may need to be asked? |
Were other people involved in your past success? Did family & friends help you to stick to your exercise program? Who was the most important person that added to your exercise success? |
3 social support questions. |
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For clients who have a strong social support network, have a conversation with them about |
How to use the social support they have available. |
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For clients who have limited social support network or no social support network, trainers should help clients |
To find social support they need To adhere to an exercise program. |
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What is a simple way of helping a client find social support? |
Introducing them to staff & members in the fitness facility. |
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Trainers can also design small group training classes and |
Encourage their existing clients to invite friends, coworkers, or family members. |
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Provide in formal orientation sessions for |
Groups of new members, helping to connect them. |
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Other people with strong social support fair better with exercise inherence, many people do enjoy exercising ___. Generally these Individuals use exercise to get away from ___, to spend some time ___, ___, or to ___. |
Alone. Get away from people, To spend some time alone, To think, Or to destress/relax. |
Solitude. |
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What are the various kinds of support? |
Instrumental support Emotional support Companionship support Informational support |
I.I.C.E. |
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Instrumental support is the |
Tangible & practical factors necessary to help a person to adhere to exercise/achieve exercise goals. |
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What are some examples of instrumental support? |
Transportation to a fitness facility A babysitter A spotter for a weightlifting |
How to get there. How to have free time. How to lift safely. |
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Components of instruments with support that are unsupported turn into what? |
Barriers. |
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People will not be able to adhere to an exercise program if there are |
Tangible things that get in the way of them being able to exercise. |
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Emotional support is expressed through |
Encouragement Concern Caring Empathy |
2 Es 2 Cs |
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What are examples of emotional support? |
Encouraging client to work harder. Sympathizing with a client when they have sore muscles. Praising a client for their efforts. |
E.S.P. |
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Emotional support enhances ___ & reduces ___. Although emotional support goes a bit deeper, it can come in the form of an ___. |
Enhance : Self-esteem Reduce : anxiety Affirmation |
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Affirmations affirm what? |
Intent & effort. |
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Informational support is one of the main reasons that clients |
Come to personal trainers in the first place. |
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Informational support includes the |
Directions, advice, or suggestions given to clients about how to exercise & the feedback regarding their progress. |
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Informational support can come from what type of sources? |
Formal sources : Personal trainers, group exercise instructors, or other health & fitness professionals. Informal sources : Family & friends who share their own exercise experiences. |
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What is the most familiar type of support? |
Companionship support. |
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Companionship support includes |
The availability of family, friends, & coworkers who clients can exercise with. |
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Companionship during exercise provides |
Positive feelings & may distract people from the negative related feelings such as fatigue, pain, & boredom. |
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Companionship also provides a sense of |
Camaraderie & accountability. |
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Who are the various persons whose influence may either help or hinder clients’ ability to reach their fitness & wellness goals? |
Spouses Parents Exercise leaders Peers participating in a fitness group |
There are 4 |
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Healthy married adults who joined a fitness group with their spouse had |
Significantly better attendance & we are less likely to drop out of the program than married people who joined without their spouse. |
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My family members pressure I make loved ones feel guilty about exercise, that person may |
Respond by exercising less. |
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When an individual begins exercising less because of pressure or guilt from family members this is known as |
Behavior reactants |
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What may negative exercise include? Why are some family members like this? |
Overprotectiveness. Because that person has a chronic disease or disability, causing parents to be overprotective of their children’s participation in physical activities that are perceived to have a high risk injury. |
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Other forms of negative support me include family members providing a sense of guilt because |
Exercise is taking away from family time & family obligations. |
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Parental support at a young age is important for a ___. It is important for a child to grow up understanding the importance of ___ & the negative impact of ___. |
Developing child. The importance of exercise Negative impact of inactivity. |
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Children need parents who model what? What does it provide for the child? |
Healthy & appropriate physical activity. A sense of routine & familiarity that can last a lifetime. |
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It is important for children to be exposed to a variety of ___ & for parents to empower their children with the ability to choose the ___for themselves. |
Physical activities Appropriate physical activities |
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An exercise leader plays a similar role to that of a ___. A big part of this job is ___, ___, & ___ the members in the class. |
Personal trainer. Engaging, connecting, & getting to know |
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What’s the group exercise instructor’s always do? |
Introduce themselves Ask & remember names Acknowledge new class participants Ensure new participants are properly set up for class Introduce new class participants to veteran class members Talk to members about their goals & expectations check in with members after class |
There are 7 |
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What type of influence do compassionate exercise leaders generally have on exercisers? This may contribute to increases in their participants |
A positive social influence. Increase in participants : Self-confidence Enjoyment & motivation to exercise |
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Group exercise participants who experienced a socially supportive leadership style reported the following : |
Back (Definition) |
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As real models it is important that group exercise instructor’s use their influence to promote |
Healthy and balanced attitudes and behaviors towards exercise. |
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Instructors who exercise even when they are eel or exercise excessively may be sending |
An inappropriate message. |
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A sense of cohesion in a group exercise setting as related to whether or not |
An individual adheres to exercise program. |
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What are some principles shown to increase the group exercise cohesion? |
Having a group distinctiveness Giving group members responsibilities for particular tasks Establishing group norms Providing opportunities to make sacrifices for the group Increasing social interactions before, during, & after class |
There are 5 ways |
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In large classes participants expect there to be a |
Group oriented approach to where the instructor addresses & reinforces the group as a whole. |
Address & reinforce |
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In a smaller class participants expect & usually receive a more |
Individually oriented approach to teaching we’re by the instructor addresses & reinforces individual members of the group. |
Address & reinforce |
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In a medium sized group exercise class, research has shown that it may be clear weather |
A group or individual oriented approach is best. |
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In medium sized exercise classes there may be discrepancies between what participants expect and what approach is used by the instructor. The instructor may be unsure which a process best and useful styles in consistently. Such inconsistency to contribute to |
Dissatisfaction with the class & the instructor. |
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What are some of the characteristics of the people in a group exercise class that can affect an individual’s experience? |
Sex Assimilation Enthusiasm |
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The gender make up of a group exercise class is one group composition factor that can affect an exerciser’s experience. Women often report feeling |
Uncomfortable in an environment that is made up of primarily men. |
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Feeling similar to the other group members in a group exercise setting can affect |
Comfort level & motivation. |
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People would prefer to exercise In an environment with people who are of similar ___ & similar ___. |
Body type Ability |
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Feeling less competent in a good exercise setting can |
Diminish and exercisers self-confidence & motivation. |
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In a study with a group of exercise participants who were enthusiastic, encouraging one another, and socially interactive, most participants reported |
Greater enjoyment & stronger intentions to join an exercise group. |
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For people who are new to exercise it may be important to help them focus on mastering the exercise skills before introducing them to |
And enthusiastic group |
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