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105 Cards in this Set
- Front
- Back
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Which of the following is used to evaluate the potential adverse impact of the external environment on the facility as well as the impact on services provided for patients, staff and others coming into the facility?
a. Proactive risk assessment b. Policies and procedures c. Reactive risk assessment d. Hazard vulnerability analysis |
A. Proactive risk assessment
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According to William Webster, Director of the FBI, informants:
a. only interested in personal gain b. have limited value due to informants criminal past c. are insignificant because evidence gained is not admissible in court d. are the single most important tool in law enforcement |
D. are the single most important tool in law enforcement
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Healthcare organizations are perhaps at a greater risk for slip and falls due to:
a. Medical conditions limit mobility b. Hospitals are seen as "money pits" c. Obstacles in corridors d. Blood and bodily fluids cause hazards |
A. Medical conditions limit mobility
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In responding to an active shooter scenario the armed healthcare security officer should:
a. Retreat and contact Police via 911 b. Realize they can minimize casualties by taking successful actions c. Take up position blocking armed shooters escape route d. communicate and direct all other persons in the area to a secure location |
B. Realize they can minimize casualties by taking successful actions
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The main attribute that requires persistence, perspiration, and most of all patience is identified as:
a. Modifying behavior b. Acceptance c. Apathy d. Negative attitude |
A. Modifying behavior
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Which of the following protocols would not be useful relating to Gang Affiliates:
a. HIPPA b. Visitor control c. Staff education d. Drug control |
D. Drug control
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Which of the following was not identified as a computerized patrol verification system:
a. Card Reader Systems b. Data Recorder c. Phone-Based Systems d. Biometric Devices |
D. Biometric Devices
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At a crime scene it is ok to handle evidence when:
a. The evidence creates an undue risk or unsafe environment to others b. Evidence can be touched at any time as long as it's replaced c. Never handle evidence d. As long as it's been inventoried and photographed |
A. The evidence creates an undue risk or unsafe environment to others
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Patients suffering from Dementia require:
a. Particular attention to keep them from wandering away b. Monitoring at all times c. No special attention as they are geriatric patients d. Locked seclusion rooms to prevent wandering |
A. Particular attention to keep them from wandering away
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Customers value reliability and:
a. Calmness b. Patience c. Competence d. Politeness |
C. Compentence
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Bicycle patrol can increase the:
a. Visible image of the officer b. Crime, especially in parking areas c. Costs compared to motorized vehicle patrol d. Response time compared to foot patrol |
A. Visible image of the officer
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One of the larger institutional risks as it pertains to workplace violence is:
a. Not having a zero tolerance policy b. Allowing staff to report anonymously c. Security officers failing to follow procedures and deciding the problem will never occur again d. Security officers overreacting and reporting everything |
C. Security officers failing to follow procedures and deciding the problem will never occur again
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Premise liability refers to the legal responsibility:
a. Visitors have when entering the premises b. Contractors have when installing safety equipment c. Property owner owes to persons on the property d. Visitor has in hiring an attorney |
C. Property owner owes to persons on the property
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Appearing professional, friendly, approachable and positive are the bases for your:
a. Attitude b. Report writing c. Behavior d. Body language |
A. Attitude
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The main purpose of the access control system is used to:
a. Control the movement of people b. Distribute visitor passes c. Record those entering facility d. Allow 24/7 access to all |
A. Control the movement of people
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A Smart switcher capable of handling up to 34 cameras is better known as a:
a. Quad Splitter b. MPEG-7 Encoder c. Multiplexer d. Matrix Switch |
C. Multiplexer
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Proactive risk assessments consider all of the following potential events, EXCEPT:
a. Man-made events b. Terrorist events c. Natural events d. Normal planned events |
D. Normal planned events
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What percentage of healthcare organizations report having between 4 to 16 or more campuses or locations?
a. 76% b. 92% c. 81% d. 65% |
C. 81%
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When addressing workplace violence security officers are expected to do all of the following, EXECPT:
a. Report what they observe b. Anticipate its impact on the organization c. Respond and resolve immediately d. React appropriately or recommend a workable solution |
C. Respond and resolve immediately
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VIP visitors or patients to your hospital cause which of the following security challenges:
a. Patient confidentiality concerns b. None, should be treated as a regular visitor / patient c. Special parking privileges d. Contend with any personal security personnel of the visitor / patient |
D. Contend with any personal security personnel of the visitor / patient
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All of the following are cited as contributing factors to workplace violence, EXCEPT:
a. The institution of healthcare itself b. The normal duties that are part of providing healthcare c. The American society has become more violent d. The decrease in security personnel in healthcare |
A. The institution of healthcare itself
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Who has a higher rate of being a victim of a violent crime?
a. Children b. Females c. Males d. Elderly |
C. Males
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When evaluating environment as it pertains to workplace violence and an officer's responsibility, officers should know the following:
a. What's in place, who's not in compliance and what's not working b. What's out of place, who is compliant and what's working c. What could be done differently and who could do it d. What could be changed and how can other employees help |
A. What's in place, who's not in compliance and what's not working
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What is the name of the system that the Joint Commission requires for evaluating risks a healthcare system might face?
a. Risk assessment b. Security sensitive areas c. Hazard vulnerability analysis d. Sensitive vulnerability |
C. Hazard vulnerability analysis
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The best way to achieve enhanced customer service is by using what method to exceed the expectations of the customer?
a. Single placed approach b. Multi-tiered approach c. "But in" approach d. Common denominatior approach |
B. Multi-tiered approach
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What is the most commonly used method in identification of infant:
a. Cord blood b. Four-band bracelet system c. Footprints d. Photo |
B. Four-band bracelet system
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The central component of an intergrated system is its:
a. Power supply b. System administrator c. Security operations center d. Computer |
D. Computer
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Prepare for patrol begins:
a. When arriving at work b. Before arriving at work c. After arriving at work d. During each daily briefing |
B. Before arriving at work
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Taking into account the type of neighborhood and local crime rates as well as incidents in and around the facility best describes ________.
a. Prior similar crimes b. Totality of circumstances c. Foresee ability d. Negligent assessment |
B. Totality of circumstances
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Shortly after a critical incident, organizations should:
a. Try to quiet all commumication b. Conduct a debriefing c. Report the event to their insurance company d. Make a full disclosure regarding everything that occurred |
B. Conduct a debriefing
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The following is not typical of an infant abductor in terms of physical appearance and traits:
a. Becomes familiar with healthcare personnel b. Female of childbearing age c. Impersonates a nurse or healthcare worker d. Has criminal record |
D. Has a criminal record
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When conducting an intervention with a mental health patient hospital security should:
a. Stand by only and allow clinical staff to intervene b. Immediately use force to control the situation c. Conduct it in public view to ensure witnesses d. Conduct the intervention in the privacy of the patients room |
D. Conduct the intervention in the privacy of the patients room
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The Joint Commission requires all of the following of healthcare organizations, EXCEPT:
a. Processes for controlling entrances in and out of the healthcare facility during emergencies b. Processes for controlling movement of individuals within the healthcare facility during emergencies c. Processes for conrolling neighborhood streets into the healthcare facility during emergencies d. Processes for controlling traffic accessing the healthcare facility during emergencies |
C. Processes for controlling neighborhood streets into the healthcare facility during emergencies
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To the healthcare security officer the infectious patient:
a. can oly be dealt with if all personal protection equipment is available b. Should not be dealt with by security c. Causes no concern d. Is the most serious threat |
D. Is the most serious threat
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High sensitivity or vulnerable areas in the healthcare facility such as an emergency department or women's services are known as:
a. Medium risks areas b. Problem areas c. Security-sensitive areas d. High priority areas |
C. Security-sensitive areas
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Which of the following is a voluntary accrediting authority recognized by government agencies, insurance companies and healthcare providers?
a. Joint Commission b. International Association for Healthcare Security & Safety c. Emergency Nurse's Association d. The National Center for Missing and Exploited Children |
A. Joint Commission
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A good source of resources to improve your professional knowledge is:
a. Visiting the local memorial to fallen officers b. Mentoring another officer c. Magazines and newsletters d. Reading the local newspaper every day |
C. Magazines and newsletters
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One of several advantages to foot patrol is:
a. A decreased perception of wasting time in public areas b. Contributing to excess socialization c. An ability to cover large areas very quickly d. Providing a visible deterrent to crime |
D. Providing a visible deterrent to crime
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What recent technology has evolved electronic security best:
a. Internet Protocol (IP) and Digital b. CCTV c. Color Monitoring d. Emergency Generators |
A. Internet Protocol (IP) and Digital
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The IAHSS' progressive certification program:
a. Requires each course be taken annually b. Encourages development of the officer's knowledge and that courses be taken in sequence c. Exempts supervisors from having to complete officer-level training d. Requires recertification every four years |
B. Encourages development of the officer's knowledge and that courses be taken in sequence
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A major advantage to bicycle patrol is:
a. The need to secure the bike against theft b. An inability of persons to determine if the officer is on-duty c. Crime deterrence in parking areas d. Increased exposure to weather conditions |
C. Crime deterrence in parking areas
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When responding to incidents involving violence officers should:
a. Get there as quickly as possible and intervene immediately b. Respond slowly to give the people involved time to calm down c. Use a team approach and overpower the problem d. Only attempt a solo intervention when an immediate life threat is present and intervention does not pose undue risk to the officer or others |
D. Only attempt a solo intervention when an immediate life threat is present and intervention does not pose undue risk to the officer or others
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All of the following may be true when identifying gang members, EXCEPT:
a. They will have similar skin tattoo's b. They may wear similar types or colors of clothing or a particular shoe style c. They may intentionally not show any outward sign of affiliation d. They may be the same ethnic origin |
D. They may be the same ethnic origin
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What approach should be followed to determine appropriate protective measures and security and safety for off-campus facilities?
a. A qualified security professional decides b. The off-campus facility administrator decides c. Security inspections and risk assessments d. The healtcare system administrator decides |
C. Security inspections and risk assessments
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The security industry distinguishes itself from law enforcement by being :
a. Responsive to customer needs and desires b. Proactive and focusing on preventing crime c. Sonsistently timely in responding for calls for service d. Protecting the property and reputation of the hospital |
B. Proactive and focusing on preventing crime
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All of the following procedures and controls should be in place in an area deemed security sensitive, EXCEPT:
a. A detailed access control plan b. A specific, written security plan for the area c. A specific, written critical incident response plan for the area d. Warning signs identifying the area as security sensitive |
D. Warning signs identifying the area as security sensitive
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What percentage do customers base their buying decisions on service?
a. 90% b. 75% c. 50% d. 25% |
A. 90%
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When assessing security sensitive areas an officer might consider all of the following EXCEPT:
a. Area's accessibility to response teams b. Creating unobstructed passage for patients and visitors c. Escape routes for staff d. Design factors that contribute to aggression |
B. Creating unobstructed passage for patients and visitors
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When is the most ideal time to begin parent education on the infant security plan?
a. Admission Process b. Discharge Process c. After birth of infant d. Pre-natal classes |
D. Pre-natal classes
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Doors that are being secured by magnetic locks should always be connected to the:
a. Security Alarm System b. Release mechanism c. Fire Alarm Panel d. Auto-locking device |
C. Fire Alarm Panel
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Duress alarm, handheld radios, and cell phones are vital tools for preventing:
a. Unauthorized access to the facility b. The spread of infection c. Burglaries and theft d. Violence in off-campus settings |
D. Violence in off-campus settings
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Any incident that may result in, or have the potential to result in, serious injury or major damage to property is:
a. A critical incident b. A mass causality incident c. A major accident d. A crisis |
A. A critical incident
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To adequately protect a healthcare facility, a comprehensive security plan must include each of the following except:
a. Protecting information b. Protecting personnel c. Protecting the reputation of the organization d. Protecting the physical plant |
C. Protecting the reputation of the organization
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Security departments are judged on what they do to:
a. Enforce hospital policies and procedures b. Proactively prevent incidents c. Interact with community organizations on behalf of the hospital d. Document incidents occurring on the property |
B. Proactively prevent incidents
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When initially responding to an incident:
a. Record witnesses names and release witnesses for future follow up b. Take only factual statements c. Do not gather any information, await the police d. Gather as much information as possible |
D. Gather as much information as possible
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Most healthcare security departments do not generate revenue, however the security department has a business purpose:
a. Providing customer service b. Preventing loss c. Patrolling the premises d. Being properly trained |
A. Providing customer service
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The term professional security officer may describe:
a. The way an officer performs b. The pride with which the security department fulfills its mission c. How society views a job title d. Several attributes of an officer's character |
A. The way an officer performs
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What device is easily activated, by the user, and emits a radio frequency signal that identifies the location of the distress?
a. Panic / hold-up alarm b. Handheld radio c. Remote or wireless alarm device d. Pager |
C. Remote or wireless alarm device
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One way to overcome the image of an uncaring officer is to:
a. Write clear and complete reports using black ink b. Dry clean instead of washing the uniform c. Walk briskly while on patrol d. Respond to service calls quickly |
D. Respond to service calls quickly
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As a security officer, once you identify a customer complaint, the best response should be:
a. Interview witnesses b. Nothing c. Log it in a daily report d. Act on it |
D. Act on it
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Which is not considered a Biometric Access Control:
a. Fingerpringing b. Proximity Card Reader c. Face Recognition d. Iris Scanning |
B. Proximity Card Reader
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Foot patrol can decrease:
a. The need for expensive CCTV equipment b. Fuel costs for motorized vehicles c. Fear of crime d. Escort requests |
C. Fear of crime
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The results of a hazard surveillance tour:
a. Must be corrected before the next fire Marshall's inspection b. Must be corrected before the next safety committe meeting c. Must be corrected immediately d. Are documented and reported to the fafety committee |
D. Are documented and reported to the safety committee
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Alert movement techniques help an officer:
a. Respond quickly when called on the radio b. Pay attention and respond appropriately to what they have observed c. Recognize all possible criminal activity d. Recpgnize and respond to safety violations |
B. Pay attention and respond appropriately to what they have observed
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All of the Following, EXCEPT one are techniques healthcare organizations can use to achieve a patient-centered healing environment.
a. Place pictures in halls and rooms b. Offer comfort food c. Have multi-denominational chapels d. Decorate with harrowing colors |
D. Decorate with harrowing colors
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The Joint Commission has standards on training of law enforcement guards of forensic patient's that require the following except:
a. Cafeteria hours of operations b. Nurse call system c. Evacuation procedures d. Medical emergencies |
A. Cafeteria hours of operations
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Bicycle patrol can increase the:
a. Visible image of the officer b. Crime, especially in parking areas c. Costs compared to motorized vehicle patrol d. Response time compared to foot patrol |
A. Visible image of the officer
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Going for a walk, reading, and listening to music are coping strategies for:
a. Reducing Stress b. Living longer c. Having fun d. Staying awake |
A. Reducing stress
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During a walk out or strike at a healthcare facility hospital security can expect all of the following, except:
a. Picket lines formed on public sidewalks surrounding the facility b. Striking employees will be cooperative in order to protect their job c. Employees may attempt to disrupt deliveries d. The organization's incident command system may be activated |
B. Striking employees will be cooperative in order to protect their job
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The responsibility to seek out and take advantage of training opportunities belongs to the:
a. Healthcare facility b. Individual officer c. IAHSS d. Local college offering such courses |
B. Individual officer
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The number of non-family infant abductions from hospitals has been reduced in large part due to the efforts of
a. Local Police b. FBI c. National Center for Missing and Exploited Children d. Security Director |
C. National Center for Missing and Exploited Children
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The chain of custody in evidence starts:
a. When presented in court b. As soon as the police arrive c. As soon as the evidence is logged into inventory d. Immediately upon the first officers arrival |
D. Immediately upon the first officers arrival
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The Security Officers least important role is:
a. Reporting situations that make crime more likely to happen b. Identifying situations, which encourage crime to occur c. Writing parking violations d. Being alert |
C. Writing parking violations
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Which of the following is NOT an activity an officer should engage in to reduce the threat of workplace violence?
a. Seek to identify situations and employees of concern b. Communicate, gather and dispense useful information c. Intervening quickly and resolving without involving management d. Ensure potential resources also are functional |
C. Intervening quickly and resolving without involving management
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In order for healthcare facilities to provide a customer service program that motivate customers to tell others about their organization the main level of expectation is:
a. Excellent b. Knowledgeable c. Respectful d. Adequate |
B. Knowledgeable
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What answer best describes the "Broken Window" Theory:
a. Neglect in an area creates the impression that no one cares b. Identifies that area to be a crime scene c. Broken glass will create a safety hazard at that location d. The appearance of broken windows will move criminal activity to a more affluent neighborhood |
A. Neglect in an area creates the impression that no one cares
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Employee involvement in crime prevention starts with:
a. New employee orientation b. The trust and credibility of the security department c. The employee's first impression of the security department d. Enforcing rules and regulations fairly |
A. New employee orientation
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When completing documentation related to a critical incident, officers should:
a. Include everything they heard and saw in their report b. Keep it factual and free of any outside influence c. Include their opinions where appropriate d. Have their supervisor do all written documentation |
B. Keep it factual and free of any outside influence
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Which of the following is considered a security sensitive area?
a. Executive offices b. Payroll services c. Laboratory facilities d. Daycare centers |
D. Daycare centers
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One of several disadvantages to motorized patrol is:
a. Loss of relationship when used excessively b. Personal safety is increased, especially with a two-person patrol c. Deterrent value of marked vehicle d. Authorized person can be transported |
A. Loss of relationship when used excessively
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Four legal elements are considered in determining negligence:
a. Civil Judgment; Breech of Evidence; Legal Duty and Level of Responsibility b. Invitees Duty; Tort; Security Risk and Problem Cause c. Legal Audit; Breech of Peace; Damages and Estimated Cause d. Legal Duty; Breech of Duty; Proximate Cause and Damages or Injury |
D. Legal Duty; Breech of Duty; Proximate Cause and Damages or Injury
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A major disadvantage to foot patrol is:
a. Decreased efficiency in exterior areas when compared to other patrol methods b. Officers become weary early in the shift c. The opportunity to socialize excessively d. A heightened sense of security by the public |
C. The opportunity to socialize excessively
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The best safeguard against a medical imposter is:
a. Tight access control, photo identification and an alert staff b. Checking credentials via the internet c. Checking references d. Regularly testing medical competencies |
A. Tight access control, photo identification and an alert staff
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Bicycle patrol can increase the:
a. Visible image of the officer b. Crime, especially in parking areas c. Cost compared to motorized vehicle patrol d. Response time compared to foot patrol |
A. Visible image of the officer
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Critical incidents may originate from:
a. Word of mouth b. Internal and external sources c. Media reports d. Unreliable sources |
B. Internal and external sources
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The National Centre for Missing and Exploited Children has published which of the following?
a. Has yet to publish anything specific to the hospital setting b. Developed a post abduction response plan only for pediatrics c. A booklet to assist in developing an abduction prevention and response plan for hospitals d. A detailed plan on how to avoid all infant abductions from hospitals |
C. A booklet to assist in developing an abduction prevention and response plan for hospitals
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What are four of the most important protective measures and security and safety practices for off-campus facilities?
a. Ensure personal safety, duress alarms, violence training, and access control systems in place b. Ensure employees drive safely, test their security equipment, report security incidents, and know when they are in a high crime neighborhood c. Ensure there are appropriate security policies and training, personnel and security systems are in place, and security officers work the off-campus locations d. Ensure security policies and personnel are in place, duress alarms are operating and employees know how to use them, and employees report security incidents |
C. Ensure there are appropriate security policies and training, personnel and security systems are in place, and security officers work the off-campus locations
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Risk management practices done by an organization include all of the following, EXCEPT:
a. Providing physician hiring policies b. Protecting it’s assets c. Providing safe patient care d. Protecting medical information |
A. Providing physician hiring policies
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Infants are most commonly abducted by:
a. A relative b. A stranger c. Common law father d. Social worker |
B. A stranger
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A major disadvantage to motorized vehicle patrol is:
a. Large items can be carried for emergency situations b. Personnel safety is increased over foot patrol c. Large areas can be covered rapidly d. The need for scheduled maintenance |
D. The need for scheduled maintenance
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A major disadvantage to canine patrol is:
a. Officer safety increases b. Wrong-doers can be detected and prevented from escaping c. Crowds can be dispersed efficiently d. Some interior areas cannot be patrolled with the animal |
D. Some interior areas cannot be patrolled with the animal
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The first officer arriving at a crime scene should first:
a. Ensure own safety before taking any action b. Render aid to any victims c. Protect the scene d. Gather witnesses |
A. Ensure own safety before taking any action
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Designing clear sight lines, appropriate lighting, and unambiguous signage is a part of:
a. Crime Reduction Through Ecological Design b. Crime Elimination Through Environmental Design c. Crime Reduction Through Environmental Design d. Crime Prevention Through Environmental Design |
D. Crime Prevention Through Environmental Design
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Where should creating employee-awareness and involvement in security efforts begin?
a. Pamphlets b. Education c. Orientation d. Meetings |
C. Orientation
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Which of the following steps would be least effective when treating a patient in potential danger as a victim of or witness to a crime:
a. Restrict visitors b. Assign room without window c. Provide security d. Provide patient companion or sitter |
B. Assign room without window
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Which of the following accurately describes the term “dis-employed”?
a. A person who no longer has a job b. A person who appears to work hard, but gets nothing done c. A person who’s job security resides in the belief that they have the only job they will ever have d. A person capable of exemplary performance motivated solely by their own standards |
A. A person who no longer has a job
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One of the highest patient risk groups is:
a. VIP patient b. Forensic Patient c. Cancer patient d. Celebrity patient |
B. Forensic Patient
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Generally, a profession must have a:
a. Approval from the Federal government b. Government body issue a license c. Recognized body of knowledge d. An apprenticeship lasting at least three months |
C. Recognized body of knowledge
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The purpose of crime analysis is to:
a. Identify problems and develop a strategy to reduce the problem b. Collect, categorize, analyze, and disseminate useful information c. Focus on individuals who could be responsible for crimes d. Justify the security department’s value at budget time |
A. Identify problems and develop a strategy to reduce the problem
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When an officer experiences an incident so pow3erful that it threatens to overwhelm the officer’s ability to cope with feelings and emotions associated with the event, the officer is experiencing:
a. An emotional relapse b. Critical incident stress c. A mental breakdown d. Situational crisis |
B. Critical incident stress
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Communication is:
a. 93% body language, 7% words b. 50% non-verbal, 50% verbal c. 80% verbal, 20% gestures d. 75% verbal, 25% gesture and tone of voice |
A. 93% body language, 7% words
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The philosophy having HEART, HEART stands for:
a. Helpful Encouraging Accommodating Rectify True b. Honest Empathic Appreciative Respectful Tolerant c. Helpful Easiness Amiable Ready Timely d. Honest Educated Attention Reasoning Truth |
B. Honest Empathic Appreciative Respectful Tolerant
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The most cost-efficient design recommendations come:
a. After construction is complete b. During the construction faze c. Before construction takes place d. From reviewing the latest blueprints |
D. From reviewing the latest blueprints
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What are the three types of security-sensitive facilities that can be located off-campus?
a. Laundry, human resources, and senior administrative offices b. Research facility, abortion facility, and daycare center c. Information technology, patient records storage, and home healthcare services d. Business services, laundry, and information technology |
C. Information technology, patient records storage, and home healthcare services
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Most premise liability tort cases are based on claims of:
a. Negligence b. Malpractice c. Lost property d. Verbal altercation |
A. Negligence
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