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18 Cards in this Set
- Front
- Back
Ambiguous evaluation standards problem
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The tendency of evaluators to place differing connotations on rating scale words.
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Behavior-oriented rating scales
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Type of scale used in evaluation that focuses on specific behaviors and uses critical incidents grouped into performance dimensions
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Critical incidents
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Reports of employee behaviors that are out of the ordinary, either positive or negative
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Essay evaluation
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Evaluation method in which an employee's performance is described through a detailed written narrative.
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Forced distribution evaluation
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Evaluation method in which employees are rated in a fixed method, similar to a grading curve.
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Group evaluation
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Evaluation process whereby managers compare individual and group performance to organizational standards.
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Halo error
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Failure to differentiate among the various performance dimensions when evaluating
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Leniency error
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Tendency of a manager to overrate staff performance
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Peer review
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Process by which other employees assess and judge the performance of professional peers against predetermined standards.
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Performance appraisal
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Process of interaction, written documentation, formal interview, and follow-up that occurs between managers and their employees to give feedback, make decisions, and cover fair employment practice law.
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Recency error
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Tendency of a manager to rate an employee based on recent events, rather than over the entire evaluation period.
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Traditional rating scale
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Evaluation method that uses performance dimensions to rate employees
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Written comments problem
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Tendency of evaluators not to include written comments on appraisal forms.
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Coaching
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The day-to-day process of helping employees improve their performance.
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Confrontation
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The most effective means of resolving conflict, in which the conflict is brought out in the open and attempts are made to resolve it through knowledge and reason.
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Discipline
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Action taken when a regulation has been violated.
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Progressive discipline
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Process of increasingly severe warnings for repeated violations that can result in termination
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Terminate
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To fire an employee
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