Use LEFT and RIGHT arrow keys to navigate between flashcards;
Use UP and DOWN arrow keys to flip the card;
H to show hint;
A reads text to speech;
12 Cards in this Set
- Front
- Back
|
Hearing |
Requires source of sound Ear receives noice Does not require decoding of info Background music, hum of computer, cars passing |
|
|
Listening |
Involves making sense of transmission Receives sound, decoding info Involves exerting energy and responding appropriately Hear, comprehend, evaluate, remember the message |
|
|
3 types of listening |
Informative Critical Empathetic |
|
|
Informative listening |
Listening to collect info from others |
|
|
Critical listening |
Listening to judge-to evaluate a situation and make decisions |
|
|
Empathetic listening |
Listen to understand others where emotions are involved and the speaker is important |
|
|
Examples of informative listening |
Listing to a lecture Get medical instructions from Dr Learning bosses expectations |
|
|
Examples of critical listening |
Determine which solder to give award to Decide disciplinary action to administer Investigating cause of accident |
|
|
Examples of empathetic listening |
Subordinate seeking advice Spouse worried about deployment Mend fences with coworker |
|
|
Definition of effective listening |
Listening not only to hear but to receive and decode information verbally received |
|
|
Elaborate on listening |
People spend 70% of time on communication Mean the difference between success and failure Critical part of communication |
|
|
Variables to informative listening |
Vocabulary Concentration Memory |
