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29 Cards in this Set
- Front
- Back
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Because we have become very good at making goods and services... |
all our goods and services are the same. |
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the connected chain of all of the business entities, both internal and external to the company, that perform or support the logistics function |
supply chain |
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a management system that coordinates and integrates all of the activities performed by supply chain members into a seamless process, from the source to the point of consumption, resulting in enhanced customer and economic value |
supply chain management |
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Companies that focus on supply chain management commonly report |
lower inventory, transportation, warehousing, and packaging costs greater supply chain flexibility improved customer service higher revenues |
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Research has shown a clear relationship between... |
supply chain performance and profitability |
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The goal of supply chain integration is that the overall performance of the supply chain will be... |
greater than the sum of its parts |
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occurs when multiple firms or their functional areas in a supply chain coordinate business processes so that they are seamlessly linked to one another |
supply chain integration |
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functional areas in the company charged with creating customer demand, communicate frequently, and are synchronized with the parts of the business charred with fulfilling the created demand |
demand supply integration |
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Five types of external integration |
relationship integration
measurement integration technology and planning integration material and service supplier integration customer integration |
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There are eight critical business processes on which supply chain managers must focus
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customer relationship management customer service management demand management order fulfillment Manufacturing flow management supplier relationship management product development and commercialization returns management |
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allows companies to prioritize their marketing focus on different customer groups according to each group's long-term value to the company or supply chain |
customer relationship management process |
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presents a multi-company, unified response system to the customer whenever complaints, concerns, questions, or comments are voiced |
customer service management process |
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seeks to align supply and demand throughout the supply chain by anticipating customer requirements at each level and creating demand-related plans of action prior to actual customer purchasing behavior |
demand management process |
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a highly integrated process, often requiring persons from multiple companies and multiple functions to come together and coordinate to create customer satisfaction at a given place and time |
order fulfillment process |
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maintaining relationships with highly valued suppliers |
supplier relationship management process |
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concerned with ensuring that firms in the supply chain have the needed resources to manufacture with flexibility and to move products through a multi-stage production process |
manufacturing flow management process |
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contains several characteristics that parallel the customer relationship management process |
supplier relationship management process |
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includes the group of activities that facilitates the joint development and marketing of new offerings among a group of supply chain partner firms |
product development and commercialization process |
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enables firms to manage volumes of returned product efficiently while minimizing returns-related costs and maximizing the value of the returned assets |
returns management process |
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Critical to the success of any supply chain is... |
orchestrating the means by which products move physically through it. |
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orchestrates the movement of goods, services, and information from the source to the consumer |
supply chain team |
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Supply managers... |
plan strategies develop specifications select suppliers negotiate price and service level |
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develops and maintains an adequate assortment of materials or products to meet a manufacturer's or a customer's demands |
inventory control system |
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processes the requirements of the customer and sends the information into the supply chain via the logistics information system |
order processing system |
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order processing is becoming more automated through the use of computer technology known |
electronic data interchange |
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product is partially produced based on generic forecasts, shipped to distribution locations near where demand is forecasted to occur, customers place an order, the production process is completed to the customers' specifications |
postponement |
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moves inventory into, within, and out of a warehouse quickly with minimal handling |
materials-handling system |
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The five major modes of transportation are... |
railroads motor carriers pipelines water transportation airways |
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In general, supply chain managers choose a mode of transportation on the basis of several criteria: (6) |
relative cost transit time reliability capability accessibility traceabillity |
