Mis Test 2

Front 1

Which of the following is a basic concept associated with Web 2.0?

Back 1

B) shift in users' role from the passive consumer of content to its creator

Front 2

2) Which of the following is a consequence of the use of social software?

Back 2

D) People are sharing more personal information.

Front 3

3) The use of ________ within a company's boundaries or between a company and its customers or stakeholders is referred to as Enterprise 2.0.

Back 3

C) Web 2.0 techniques and social software

Front 4

4) Which of the following statements is true about Web 1.0?

Back 4

B) It helps users find information.

Front 5

5) A major benefit of social software is the ability to harness the "wisdom of crowds," which is also referred to as ________.

Back 5

E) collective intelligence

Front 6

6) The concept of ________ is based on the notion that distributed groups of people with a divergent range of information and expertise will be able to outperform the capabilities of individual experts.

Back 6

C) collective intelligence

Front 7

7) Which of the following statements is true about a discussion forum?

Back 7

D) It is dedicated to a specific topic, and users can start new threads.

Front 8

8) Which of the following statements is true about blogs?

Back 8

B) They allow individuals to express their thoughts in a one-to-many fashion.

Front 9

9) Which of the following Web 2.0 applications has been classified as the "amateurization" of journalism?

Back 9

A) blogs

Front 10

10) Keith Norat, the Chief Technology Officer of Kender Internationals, relies on blogs while making decisions. In his words, "Blogs are an important part of our purchase decisions. In todays environment, blogs provide diverse information that help us to make good decisions." Which of the following is an underlying assumption?

Back 10

A) Information in blogs is accurate.

Front 11

11) Which of the following explains the term "blogosphere?"

Back 11

D) the community of all blogs

Front 12

12) Social presence tools are also known as ________ tools.

Back 12

C) microblogging

Front 13

13) Which of the following facilitates real-time written conversations?

Back 13

A) instant messaging

Front 14

14) ________ take the concept of real-time communication a step further by allowing people to

Back 14

E) Virtual worlds

Front 15

15) Which of the following statements is true about virtual worlds?

Back 15

A) It allows people to communicate using avatars.

Front 16

16) The network effect refers to the notion that the value of a network is dependent on ________.

Back 16

B) the number of other users

Front 17

17) ________ is a cooperative Web 2.0 application making use of the network effect.

Back 17

A) Media sharing

Front 18

18) ________ is the distribution of digital media, such as audio or video files via syndication

Back 18

D) Netcasting

Front 19

19) Podcasting is a misnomer because podcasts ________.

Back 19

E) can be played on a variety of devices in addition to Apple's iPods

Front 20

20) Social bookmarking allows users to share Internet bookmarks and to create categorization systems. These categorization systems are referred to as ________.

Back 20

C) folksonomies

Front 21

21) Which of the following statements is true about social bookmarking?

Back 21

D) It allows users to create folksonomies.

Front 22

22) ________ is the creation of a categorization system by users.

Back 22

A) Social cataloging

Front 23

23) ________ refers to manually adding metadata to media or other content.

Back 23

B) Tagging

Front 24

24) Which of the following statements is true about tagging?

Back 24

C) It is the process of adding metadata to pieces of information.

Front 25

25) ________ refer(s) to a way of visualizing user generated tags or content on a site.

Back 25

B) Tag clouds

Front 26

26) Which of the following is one of the uses of geotagging?

Back 26

C) to know the location of a person sending out a breaking news update

Front 27

27) Which of the following is an example of synchronous communication?

Back 27

D) videoconferencing

Front 28

28) Which of the following is an example of asynchronous communication?

Back 28

A) group calendars

Front 29

29) Which of following factors differentiates asynchronous communication from synchronous communication?

Back 29

C) coordination in time

Front 30

30) In today's business environment, project teams comprise highly specialized members, many of whom are not colocated. ________ are comprised of members from different geographic areas.

Back 30

B) Virtual teams

Front 31

31) Which of the following is an electronic communication tool that allows users to files, documents, and pictures to each other and share information?

Back 31

A) e-mail

Front 32

32) Which of the following is an electronic conferencing tool that facilitates information sharing and rich interactions between users?

Back 32

D) instant messaging

Front 33

33) Which of the following is a collaboration management tool that is used to facilitate virtual or colocated meetings ?

Back 33

E) intranets

Front 34

34) Web-based collaboration tools ________.

Back 34

A) allow for easy transferability from one person to another

Front 35

35) Which of the following statements is true about Gmail

Back 35

B) It allows users to select a custom domain name for an additional fee.

Front 36

36) Which of the following Google Apps is an instant messaging client?

Back 36

C) Google Talk

Front 37

37) ________ is an online office suite comprised of a spreadsheet application, a word processor, and a presentation application.

Back 37

E) Google Docs

Front 38

38) Which of the following statements is true about Google Sites?

Back 38

A) It is an enterprise-level collaboration tool that allows users to create group Web sites and share team information.

Front 39

39) A(n) ________ system allows users to publish, edit, version track, and retrieve digital information.

Back 39

D) content management

Front 40

40) Which of the following statements is true about content management systems?

Back 40

C) It allows the assignment of different roles for different users.

Front 41

41) Which of the following is the responsibility of an administrator in a content management system?

Back 41

B) managing account access levels to the digital information

Front 42

42) ________ is the creation of goods or services by self-organizing communities.

Back 42

A) Peer production

Front 43

44) Which of the following occurs during wiki wars?

Back 43

E) contributors continuously edit or delete each others' posts

Front 44

45) ________ is a phenomenon where companies use everyday people as a cheap labor force.

Back 44

C) Crowdsourcing

Front 45

46) ________ enables people to work in more flexible ways on a variety of Internet-related

Back 45

D) E-lancing

Front 46

47) ________ sites create social online communities where individuals with a broad and diverse set of interests meet and collaborate.

Back 46

C) Social networking

Front 47

48) Which of the following statements is true about viral marketing?

Back 47

A) It uses the network effect to increase brand awareness.

Front 48

49) Which of the following is a critical factor in the success of a viral marketing campaign?

Back 48

C) making sequels

Front 49

50) ________ attempts to provide relevant search results by including content from blogs and microblogging services.

Back 49

A) Social search

Front 50

51) Which of the following statements is true about Real Simple Syndication (RSS)?

Back 50

E) It is used to publish the most current blogs, podcasts, videos, and news stories.

Front 51

52) For companies operating in the digital world, online collaboration with suppliers, business partners, and customers is crucial to being successful. ________ allow(s) data to be accessed without intimate knowledge of other organizations' systems, enabling machine-to-machine interaction over the Internet.

Back 51

A) Web services

Front 52

53) Android is a Web service hosted by Google to ________.

Back 52

B) build mobile phone applications

Front 53

54) Which of the following statements is true about widgets?

Back 53

D) They are small interactive tools used for a single purpose.

Front 54

55) Together, Web services and widgets enable the creation of ________.

Back 54

B) mashups

Front 55

56) Which of the following statements is true about a mashup?

Back 55

E) It is an application or a Web site that integrates one or more Web services.

Front 56

57) Which of the following is a reason for the development of semantic Web?

Back 56

A) Web pages can be understood by people but not by computers.

Front 57

58) Which of the followings is NOT true about an Enterprise 2.0 strategy?

Back 57

E) Within organizations, the critical mass needed for an Enterprise 2.0 application is often easily achieved.

Front 58

59) Enterprise 2.0 is likely to fail if ________.

Back 58

A) an organization's workforce is dominated by baby boomers

Front 59

68) ________ is a computer networking model in which multiple types of computers are networked together to share data and services.

Back 59

D) Distributed computing

Front 60

69) A(n) ________ is a computer network that spans a relatively small area, allowing all computer users to connect with each other to share data and peripheral devices, such as printers.

Back 60

D) local area network

Front 61

70) A(n) ________ is a wide area network connecting disparate networks of a single organization into a single network.

Back 61

C) enterprise network

Front 62

71) ________ are private, third-party-managed medium-speed WANs that are shared by multiple organizations.

Back 62

A) Value-added networks

Front 63

72) A(n) ________ is an emerging technology that uses wireless communication to exchange data between computing devices using short-range radio communication, typically within an area of 10 meters.

Back 63

C) personal area network

Front 64

73) ________ are network services that include the storing, accessing, and delivering of text, binary, graphic, and digitized video and audio data across a network.

Back 64

C) Message services

Front 65

74) The high-speed central networks to which many smaller networks can be connected are known as ________.

Back 65

E) backbones

Front 66

75) Which of the following wireless communication technologies uses high-frequency light waves to transmit data on an unobstructed path between nodes—computers or some other device such as a printer—on a network at a distance of up to 24.4 meters?

Back 66

D) infrared line of sight

Front 67

76) WLANs based on a family of standards called 802.11 are also referred to as ________.

Back 67

B) wireless fidelity

Front 68

77) Which of the following is a characteristic of terrestrial microwave communication?

Back 68

D) high susceptibility to eavesdropping

Front 69

78) ________ is the set of rules that governs how a given node or workstation gains access to the network to send or receive data.

Back 69

A) Media access control

Front 70

79) ________ is a commonly used method of random access control, in which each workstation "listens" to traffic on the transmission medium (either wired or wireless) to determine whether a message is being transmitted.

Back 70

B) Carrier sense multiple access

Front 71

80) In a(n) ________ network all nodes or workstations are connected to a central hub, or concentrator, through which all messages pass.

Back 71

C) star

Front 72

81) Which of the following network topologies is capable of covering the largest distance?

Back 72

C) ring network

Front 73

82) Which of the following statements is true of a bus network topology?

Back 73

C) A bus network topology enables all network nodes to receive the same message through the network cable at the same time.

Front 74

83) As per the Open Systems Interconnection (OSI) model, which of the following layers defines the way data is formatted, converted, and encoded?

Back 74

C) presentation layer

Front 75

84) According to the OSI model, the ________ layer defines the protocols for structuring messages.

Back 75

C) transport

Front 76

85) According to the OSI model, the physical layer defines ________.

Back 76

C) the mechanism for communicating with the transmission media and interface hardware

Front 77

86) A ________ is a device that converts digital signals from a computer into analog signals so that telephone lines may be used as a transmission medium to send and receive electronic data.

Back 77

A) modem

Front 78

87) A ________ is a PC expansion board that plugs into a computer so that it can be connected to a network.

Back 78

D) network interface card

Front 79

88) A(n) ________ is a piece of networking hardware that manages multiple access points and can be used to manage transmission power and channel allocation to establish desired coverage throughout a building and minimize interference between individual access points.

Back 79

B) wireless controller

Front 80

89) Which of the following entities is responsible for managing global and country code top-level domains, as well as global IP number space assignments?

Back 80

C) Internet Assigned Numbers Authority (IANA)

Front 81

90) Which of the following Internet connectivity technologies enables data to be sent over existing copper telephone lines by sending digital pulses in the high-frequency area of telephone wires?

Back 81

B) digital subscriber line technology

Front 82

91) Computers working as servers on the Internet are known as ________.

Back 82

E) Internet hosts

Front 83

92) A(n) ________ is a unique identifier that should be created and used when designing a database for each type of entity, in order to store and retrieve data accurately.

Back 83

C) primary key

Front 84

93) In which of the following database models does the DBMS view and present entities as two-dimensional tables, with records as rows, and attributes as columns?

Back 84

A) relational database model

Front 85

94) ________ is a technique to make complex databases more efficient and more easily handled by the DBMS.

Back 85

C) Normalization

Front 86

1) Which of the following statements is true about business intelligence?

Back 86

C) It is the use of information systems to gather and analyze information from internal and external sources in order to make better business decisions.

Front 87

2) "Backward looking" budgets are typically based on ________.

Back 87

D) historical data

Front 88

3) Responding to threats and opportunities and continuous planning is based on analyzing data from the ________ level of the organization.

Back 88

A) operational

Front 89

4) Taking entities as tables, each row is a ________.

Back 89

B) record

Front 90

5) Taking entities as tables, each column is a(n) ________.

Back 90

A) attribute

Front 91

6) An attribute is also referred to as a(n) ________.

Back 91

C) field

Front 92

7) A(n) ________ is a collection of related attributes about a single instance of an entity.

Back 92

E) record

Front 93

8) In DBMS, data are kept separate from the applications' programming code. This means that ________.

Back 93

D) database does not need to be changed if a change is made to an application

Front 94

9) A common way to represent a data model is a(n) ________.

Back 94

A) entity-relationship diagram

Front 95

10) Data type helps the DBMS ________.

Back 95

C) allocate storage space

Front 96

11) To finalize the data model in order to actually build the database, a process called ________ is used to make sure the database will operate efficiently.

Back 96

B) normalization

Front 97

12) In DBMS, normalization helps to ________.

Back 97

A) eliminate data duplication

Front 98

13) Once the data model is created, the format of the data is documented in a(n) ________.

Back 98

E) data dictionary

Front 99

14) A data dictionary is also known as ________.

Back 99

C) metadata repository

Front 100

15) Bringes, a retail chain, has retail stores across three states. With its current legacy system, Bringes is having problems tracking the inventory levels for its stores. It is planning to implement Oracle database systems to replace this legacy system. Which of the following most supports Bringes' decision to replace its legacy system with an Oracle database system?

Back 100

D) Bringes' channel partners use a database system that supports the Oracle database system.

Front 101

16) Treston, an automobile manufacturer, has recently implemented a new database system. It is confident that this system will help enhance the company's internal (employees) and external (customers and channel partners) communication. Treston is planning to pursue a just-in-time inventory system soon after the database system is implemented. After the implementation of the database system, however, Treston realized that the database system was not effective. Which of the following, if true, can be cited as a reason for the failure of Treston's database system?

Back 101

C) Treston's new database system was not supported by the database system of its suppliers and distributors.

Front 102

17) Business rules are captured by the designers of the database and included in the data dictionary to ________.

Back 102

B) prevent illegal or illogical entries from entering the database

Front 103

18) ________ are used to capture data to be added, modified, or deleted from the database.

Back 103

A) Forms

Front 104

19) A(n) ________ is a compilation of data from the database that is organized and produced in printed format.

Back 104

E) report

Front 105

20) A query is used to ________.

Back 105

D) retrieve information from a database

Front 106

21) Which of the following statements is true about query by example capabilities in a database?

Back 106

A) It helps to create a query quickly and easily.

Front 107

22) The systems that are used to interact with customers and run a business in real time are called ________.

Back 107

C) operational systems

Front 108

23) ________ is the data that is deemed most important in the operation of a business.

Back 108

B) Master data

Front 109

24) Which of the following statements is true about an operational system?

Back 109

D) It consists of narrow and simple updates and queries.

Front 110

25) Which of the following statements is true about informational systems?

Back 110

E) Its goal is to enhance ease of access and use.

Front 111

26) ________ integrates data from various operational systems.

Back 111

A) Data warehouse

Front 112

27) The purpose of a data warehouse is to ________.

Back 112

D) put key business information into the hands of more decision makers

Front 113

28) ________ refers to the process of standardizing the format of data retrieved from different systems.

Back 113

A) Data cleansing

Front 114

29) A ________ is a data warehouse that is limited in scope.

Back 114

E) data mart

Front 115

30) Which of the following statements is true about a data mart?

Back 115

B) It contains selected information from the data warehouse.

Front 116

31) Information and knowledge discovery tools are used primarily to ________.

Back 116

C) extract information from existing data

Front 117

32) ________ are produced at predefined intervals to support routine decisions.

Back 117

D) Scheduled reports

Front 118

33) Which of the following statements is true about key-indicator reports?

Back 118

A) They provide a summary of critical information on a recurring schedule.

Front 119

34) Which of the following statements is true about exception reports?

Back 119

E) They highlight situations that are out of the normal range.

Front 120

35) ________ help analyze why a key indicator is not at an appropriate level or why an exception occurred.

Back 120

C) Drill-down reports

Front 121

36) Which of the following statements is true about ad hoc queries

Back 121

D) They answer unplanned information requests to support a nonroutine decision.

Front 122

37) ________ refers to the process of quickly conducting complex, multidimensional analyses of data stored in a database that is optimized for retrieval, typically using graphical software tools.

Back 122

B) Online analytical processing

Front 123

38) Online analytical processing tools enable users to ________.

Back 123

C) analyze different dimensions of data beyond simple data summaries

Front 124

39) Which of the following statements is true about online analytical processing server?

Back 124

E) It understands how data is organized in the database and has special functions for analyzing the data.

Front 125

40) How do online analytical processing systems improve performance?

Back 125

A) They preaggregate data so that only the subset of the data necessary for the queries is extracted.

Front 126

41) In online analytic processing systems, ________ are the values or numbers the user wants to analyze.

Back 126

C) measures

Front 127

42) In online analytic processing systems, ________ provide a way to summarize the data.

Back 127

E) dimensions

Front 128

43) Which of the following statements is true about the online analytic processing cube?

Back 128

D) It is a data structure allowing for multiple dimensions to be added to a traditional two-dimensional table.

Front 129

44) Data mining complements online analytic processing in that it ________.

Back 129

B) provides capabilities for discovering "hidden" predictive relationships in the data

Front 130

45) ________ can be achieved by rolling up a data cube to the smallest level of aggregation

Back 130

D) Data reduction

Front 131

46) Which of the following statements is true about association discovery?

Back 131

A) It is a technique used to find correlations among sets of items.

Front 132

47) ________ is the process of grouping related records together on the basis of having similar

Back 132

C) Clustering

Front 133

48) Which of the following is a recording of a user's path through a Web site?

Back 133

D) clickstream data

Front 134

49) ________ is the ability to attract and keep visitors.

Back 134

C) Stickiness

Front 135

50) Which of the following analysis are you conducting to make hypothetical changes to the data associated with a problem and observe how these changes influence the results?

Back 135

D) what-if analysis

Front 136

51) Which of the following statements is true about expert systems?

Back 136

C) It uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.

Front 137

52) Which of the following statements is true about a rule in expert systems?

Back 137

D) It is typically expressed using an "if––then" format.

Front 138

53) ________ allows expert system rules to be represented using approximations or subjective values in order to handle situations where information about a problem is incomplete.

Back 138

A) Fuzzy logic

Front 139

54) The processing in an ES is called ________.

Back 139

B) inferencing

Front 140

55) Which of the following statements is true about neural networks?

Back 140

C) It attempts to approximate the functioning of the human brain and can learn by example.

Front 141

56) Which of the following statements is true about user agents?

Back 141

D) They are agents that automatically perform a task for a user.

Front 142

57) Which of the following is a role of monitoring and sensing agents?

Back 142

A) tracking inventory levels

Front 143

58) Which of the following is a role of data mining agents?

Back 143

D) analyzing data warehouses to detect changes deemed important to a user

Front 144

59) Which of the following statements is true about explicit knowledge assets?

Back 144

C) It reflects knowledge that can be documented, archived, and codified, often with the help of information systems.

Front 145

60) Which of the following is the primary goal of a knowledge management system?

Back 145

A) Identifying how to recognize, generate, store, share, and manage tacit knowledge.

Front 146

61) Social network analysis is a technique that attempts to ________.

Back 146

E) find experts in particular subject areas

Front 147

62) ________ refers to the display of complex data relationships using a variety of graphical

Back 147

B) Visualization

Front 148

63) Which of the following statements is true about digital dashboards?

Back 148

B) It supports usage models like push reporting, exception reporting and alerts, and pull reporting.

Front 149

64) Digital dashboards provide the decision makers with a quick overview of key performance indicators and other key operational statistics and trends. This usage model is known as ________.

Back 149

E) push reporting

Front 150

65) While using digital dashboards, pull reporting is conducted to ________.

Back 150

D) analyze the root causes of an exception

Front 151

66) Which of the following statements is true about hard data?

Back 151

E) It includes facts and numbers.

Front 152

67) Which of the following explains the phrase "data is geocoded"?

Back 152

A) It is transformed into coordinates.

Front 153

1) Traditionally, companies are organized around four distinct functional areas. Which of the

Back 153

A) supply chain management

Front 154

2) Which of the following is a core business process?

Back 154

B) make-to-stock

Front 155

3) Whenever an order is placed with online retailers, the retailers put together the order, ship it, and charge the customer's credit card. This process of selling a product or service is known as the ________ process.

Back 155

C) order-to-cash

Front 156

4) For most businesses, the ________ process entails subprocesses such as creating a customer record; checking the customer's creditworthiness; creating an order; checking and allocating stock; picking, packing, and shipping; invoicing; and collecting the payment.

Back 156

A) order-to-cash

Front 157

5) An online retailer has finished creating a customer record. What should the retailer do next in an order-to-cash process?

Back 157

E) check customer credit

Front 158

6) In the order-to-cash process, once "checking credit" is done, it is followed by ________.

Back 158

B) creating an order

Front 159

7) An online retailer has just finished creating an order for a customer. In an order-to-cash
process what should the retailer do next?

Back 159

C) allocate stock

Front 160

8) The processes associated with the acquiring of goods from external vendors are together referred to as the ________ process.

Back 160

E) procure-to-pay

Front 161

9) Which of the following is typically the first step in the procure-to-pay process?

Back 161

A) negotiate price and terms

Front 162

10) In the procure-to-pay process, the negotiation of price and terms is followed by ________.

Back 162

C) issuing the purchase order

Front 163

11) ________ immediately after the purchase order is issued in the procure-to-pay process.

Back 163

D) Goods are received

Front 164

12) Receiving the goods is immediately followed by ________ in the procure-to-pay process.

Back 164

E) receiving the invoice

Front 165

13) In the ________ process, goods are produced based on forecasts and are stored in a warehouse and sales orders are then fulfilled from the inventory.

Back 165

B) make-to-stock

Front 166

14) Which of the following uses a push-based approach?

Back 166

D) make-to-stock

Front 167

15) In the ________ process, raw materials, subcomponents, and accessories are procured based on forecasts, but actual manufacturing does not start until sales orders are received.

Back 167

E) make-to-order

Front 168

16) Which of the following uses a pull-based approach?

Back 168

A) make-to-order

Front 169

17) Which of the following is typically the first step in the make-to-stock process?

Back 169

B) procuring inputs

Front 170

18) Which of the following goods are typically produced under a make-to-order approach?

Back 170

C) very expensive low-volume goods

Front 171

19) Which of the following goods are produced using the make-to-order approach?

Back 171

A) commercial aircraft

Front 172

20) ________ are performed by the functional areas that process inputs and produce outputs.

Back 172

B) Core activities

Front 173

21) Which of the following is a core activity?

Back 173

C) operations and manufacturing

Front 174

22) Inbound logistics involves business activities associated with ________.

Back 174

D) receiving and stocking raw materials, parts, and products

Front 175

23) Assembly processes are ________ activities.

Back 175

E) operations and manufacturing

Front 176

24) Outbound logistics activities focus on the ________.

Back 176

D) transformation of raw materials into end products

Front 177

25) Administrative activities focus on the ________.

Back 177

D) processes and decision making to orchestrate the day-to-day operations of an organization

Front 178

26) The hardware and software that must be implemented to support the applications that the primary activities use are a part of the ________ activities.

Back 178

E) infrastructure

Front 179

27) Which of the following is a support activity?

Back 179

C) technology development activities

Front 180

28) Human resource activities ________.

Back 180

A) is classified as a support activity since the primary activities cannot be accomplished without the employees to perform them

Front 181

29) Designing and developing applications that support the primary business activities are a part of the ________ activities.

Back 181

C) technology development

Front 182

30) A(n) ________ information flow consists of information that is received from another organization.

Back 182

D) upstream

Front 183

31) A(n) ________ information flow relates to the information that is produced by a company and sent along to another organization.

Back 183

E) downstream

Front 184

32) Systems that focus on the specific needs of individual departments and are not designed to communicate with other systems in the organization are referred to as ________.

Back 184

C) stand-alone applications

Front 185

33) Stand-alone systems are also known as ________.

Back 185

D) legacy systems

Front 186

34) Legacy systems can prove problematic when information from multiple departmental systems is required to support business processes and decision making. Which of the following is most similar to the above scenario?

Back 186

A) Chuck's is a retail chain that has an inventory management system which is tied to an RFID system. This system notifies Chuck's managers when the inventory in its stores fall below a certain level.

Front 187

35) A(n) ________ is an integrated suite of business applications for virtually every department, process, and industry, allowing companies to integrate information across operations on a company-wide basis using one large database.

Back 187

E) enterprise system

Front 188

36) An internally focused system helps an organization coordinate with ________.

Back 188

D) its departments

Front 189

37) A(n) ________ coordinates business processes with customers, suppliers, and business partners of an organization.

Back 189

E) externally focused system

Front 190

38) A system that communicates across organizational boundaries is sometimes referred to as a(n) ________.

Back 190

B) interorganizational system

Front 191

39) ________ are applications written by third-party vendors for the needs of many different users and organizations.

Back 191

A) Packaged software

Front 192

40) Applications that are designed and developed exclusively for a specific organization are known as ________.

Back 192

B) custom software

Front 193

41) Customers can purchase ________ software off the shelf to help them with their personal documents and communications.

Back 193

C) packaged

Front 194

42) Packaged software is ________.

Back 194

A) used for standardized, repetitive tasks

Front 195

43) Which of the following software is very cost effective since the vendor that builds the application spreads out the development costs by selling them to a large number of users?

Back 195

A) packaged software

Front 196

44) Which type of software is best suited for tasks that are unique to a particular business?

Back 196

B) custom

Front 197

45) Which of the following is true regarding packaged software and custom software?

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B) The development costs of custom software are much higher than for packaged software because of the time, money, and resources that are required to design and develop them.

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46) The features and modules that an enterprise system comes with out of the box are referred to as the ________.

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C) vanilla version

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47) ________ is a systematic, structured improvement approach by all or part of an organization whereby people critically examine, rethink, and redesign business processes in order to achieve dramatic improvements in one or more performance measures, such as quality, cycle time, or cost.

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A) Business process management

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48) In the 1990s, business process management was known as ________.

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B) business process reengineering

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49) After deciding to focus on business process management, the management of a company has just finished developing a vision for the organization. This vision specifies the company's business objectives. Typically, what should be the management's next step?

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D) They should identify the critical processes that are to be redesigned.

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50) After identifying the ways in which information systems can be used to improve the processes, which of the following is the next step in business process management?

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B) understanding and measuring the existing processes as a baseline for future improvements

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51) How is business process management similar to total quality management?

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A) They are intended to be cross-functional approaches to improve an organization.

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52) Applications that integrate business activities across departmental boundaries are often referred to as ________ systems.

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D) enterprise resource planning

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53) Which of the following is true regarding enterprise resource planning (ERP)?

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E) It makes the process of sharing information between business activities easier.

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54) ________ support the important internal activities of the organization for producing their products and services.

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B) ERP core components

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55) Financial management, operations management, human resource management, and other important internal activities require the support of ________.

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C) ERP core components

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56) ________ support the primary external activities of the organization for dealing with suppliers and customers.

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D) ERP extended components

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57) Specifically, ERP extended components focus primarily on ________.

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E) customer relationship management and supply chain management

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58) Which of the following is true regarding the formula for success of an enterprise system?

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A) Enterprise systems implementations should include personnel from different departments.

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59) In service-oriented architecture, ________.

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A) business processes are broken down into individual components or services

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60) By breaking down business processes into individual services, organizations can react more swiftly to changing business needs. To achieve these benefits, services have to follow three main principles:

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C) reusability, interoperability, and componentization