Mis Exam 2

Front 1

A computer-based system that allows a police officer to consider a variety of alternatives for allocating police officers to different neighborhoods is an example of a:

Back 1

decision support system (DSS).

Front 2

All of the following are examples of the use of a DSS except:

Back 2

identifying the source of an input error for a sales transaction.

Front 3

An actual DSS application that assists in the decision-making process of an organization (e.g., a DSS for investment portfolio management or a DSS for staff scheduling) is referred to as a:

Back 3

specific DSS.

Front 4

Which of the following is not a major component of a DSS?

Back 4

inference engine

Front 5

A DSS that provides a set of capabilities (such as a spreadsheet) to build a specific decision support system quickly and easily is referred to as a:

Back 5

DSS generator.

Front 6

An application that extracts data from a database and structures it by individual dimensions, such as region, organizational unit, or dealer, is referred to as:

Back 6

OLAP software.

Front 7

In extracting information from large data warehouses, a data mining tool may use which of the following techniques?

Back 7

all of the above

Front 8

A technique to search for small "nuggets" of information from the vast quantities of data stored in an organization's data warehouse, using technologies such as decision trees and neural networks, is called:

Back 8

data mining.

Front 9

Which of the following is not a typical application of data mining?

Back 9

production process planning

Front 10

From a manager's perspective, all of the following are potential advantages of using group support systems except:

Back 10

to make it easier for higher-ranking participants to sway everyone else's vote.

Front 11

A GSS can be used to support:

Back 11

all of the above

Front 12

A data mining product which has the ability to handle textual information, pulling data out of letters, memos, medical records, tweets, and documents of all kinds, is called a:

Back 12

text miner.

Front 13

Questions that a GIS can directly answer include all of the following except:

Back 13

Is this the best site for a new business?

Front 14

Which of the following statements is true?

Back 14

none of the above

Front 15

Mobile devices may use a type of GIS to:

Back 15

all of the above

Front 16

Which of the following is not a typical characteristic of an executive information system?

Back 16

requires the assistance of a user with a technology background

Front 17

Information extracted from executive information systems is typically displayed in any of the following formats except:

Back 17

detailed, nonaggregated information.

Front 18

In many cases, EIS applications have evolved into which of the following type(s) of application?

Back 18

all of the above

Front 19

Which of the following approaches to representing spatial data relies on dividing space into small, equal-sized cells arranged in a grid?

Back 19

raster-based GIS

Front 20

In a "community of practice" knowledge management system, which of the following statements is true?

Back 20

Each member of the COP is responsible for the knowledge content of the KMS.

Front 21

The branch of artificial intelligence that is concerned with building systems that incorporate the decision-making logic of a human expert is called:

Back 21

expert systems.

Front 22

Which statement about business intelligence (BI) tools is not true?

Back 22

Most BI tools are designed specifically for use by financial analysts.

Front 23

A machine that possesses visual and/or aural abilities that affect the machine's physical behavior (response) is referred to as a(n):

Back 23

perceptive system.

Front 24

Three major pieces of any expert system are:

Back 24

knowledge base, inference engine, and user interface.

Front 25

The individual who is responsible for gathering an expert's knowledge to be used to build an expert system is called a(n):

Back 25

knowledge engineer.

Front 26

Which statement about virtual reality applications is not true?

Back 26

none of the above

Front 27

The part of an expert system that automatically executes a line of reasoning when supplied with the rules and parameters involved in a decision is called the:

Back 27

inference engine.

Front 28

One way to develop an expert system is to use a development environment that contains all the basic expert system components plus a limited but user-friendly special language with which to develop a knowledge base. This development environment is referred to as a(n):

Back 28

artificial intelligence shell.

Front 29

The AI technology that is used to evaluate handwriting on credit card slips, select undervalued stocks as part of portfolio pension plan management, and determine where to drill for oil and gas is:

Back 29

neural networks.

Front 30

Which of the following is a key characteristic of neural networks?

Back 30

They learn.

Front 31

Participants in GSS sessions must identify themselves to eliminate any doubt about the integrity of the source of information provided.

Back 31

FALSE

Front 32

Data for executive information systems (EISs) come from both quantitative and qualitative sources.

Back 32

TRUE

Front 33

Once a neural network has established an acceptable level of predictive ability, no further changes are made to the weights of the predictor variables.

Back 33

FALSE

Front 34

The goal of a knowledge management system (or KMS) is to tap into the knowledge of the individual and the organization and disseminate it throughout the firm to derive operational and market improvements.

Back 34

TRUE

Front 35

A(n) ________ is a written expression of the desired future about how information will be used and managed in the organization.

Back 35

information vision

Front 36

The ________ contains a set of longer-term objectives (often three to five years) that represent measurable movement toward the information vision and IT architecture and a set of associated major initiatives that must be undertaken to achieve these objectives.

Back 36

strategic IS plan

Front 37

Which is a source for measuring current IS performance?

Back 37

all of the above

Front 38

Which statement is true?

Back 38

A Critical Success Factor (CSF) technique is a tool to support strategic IS planning.

Front 39

According to the process described in the textbook, which of the following steps in the information resources planning process would come first?

Back 39

assessment of current information resources

Front 40

Which of the following is not a part of the initial IS assessment?

Back 40

envision an ideal or intended state at some point in the future

Front 41

Which of the following is not a typical approach for formulating a strategic IS plan?

Back 41

setting forth project budgets and schedules

Front 42

Which stage of IT architecture maturity is characterized by individual applications designed for separate business units without enterprise standards?

Back 42

Application Silos

Front 43

Which stage of IT architecture maturity seeks to both achieve the flexibility needed by local business units and to retain enterprise-wide standards, such as with ERP systems, for a multinational firm?

Back 43

Modularity

Front 44

The strategic IS planning process consists of all of the following steps except:

Back 44

defining the IS mission statement.

Front 45

While conducting internal and external analyses, a firm may develop a series of four statements that together make up a SWOT analysis. SWOT stands for:

Back 45

strengths, weaknesses, opportunities, and threats.

Front 46

Recommended tools for identifying IS strategic initiatives do NOT include:

Back 46

bottom-up analysis.

Front 47

In a value chain analysis, which is not a method of establishing a competitive advantage in an industry?

Back 47

replicate other successful companies' IT architectures

Front 48

All of the following are primary value chain activities except:

Back 48

human resource management.

Front 49

In the value chain of Porter and Millar, which of the following are support activities?

Back 49

both B and C

Front 50

Operational IS plans include plans for projects, such as:

Back 50

All of the above

Front 51

Which of the following is a goal of a portfolio approach to managing IS projects?

Back 51

balance the risks and returns of IS projects

Front 52

An IS operational plan is usually created for what time period?

Back 52

for a 1- to 2-year time period

Front 53

Which of the following is not a guideline for successful IS planning?

Back 53

The strategic IS plan should be developed independent of business managers.

Front 54

According to the textbook, which of the following is not a potential benefit of information resources planning?

Back 54

makes products/services more desirable than those of current competitors

Front 55

The information technology architecture depicts how the technological and human assets of the IS organization should be organized to support the organization's operating model and its information vision.

Back 55

TRUE

Front 56

A critical success factor (CSF) approach is a well-known method for identifying strategic IT opportunities by eliciting input from key managers about information needs and processes most important to the success of a business function or to the entire organization.

Back 56

TRUE

Front 57

The strategic IS plan contains a set of short-term objectives that represent measureable movement toward the intended performance metrics.

Back 57

FALSE

Front 58

A bricks-and-clicks company can be described as all of the following except:

Back 58

pure-play.

Front 59

Which law describes the relative value of a network as proportional to the square of the number of its members?

Back 59

Metcalfe's Law

Front 60

According to the textbook, which statement about electronic data interchange (EDI) is not true?

Back 60

EDI requires an Internet connection.

Front 61

In the first half of the 1990s, which of the following paved the way for today's Internet?

Back 61

both A and B

Front 62

Which of the following was the first commercial Web browser?

Back 62

Netscape Navigator

Front 63

Which statement about the growth of e-business in the 1990s is not true?

Back 63

credit card processing for online purchases was available even before the web browser

Front 64

Which of the following uses cryptography to ensure secure transmission over a public network?

Back 64

digital signatures

Front 65

Which of the following are likely to have Web portals?

Back 65

all of the above

Front 66

According to Porter's model, which of the following is not one of the competitive forces that business organizations typically face?

Back 66

threat of government regulation

Front 67

According to Porter (2001), the Internet has had which kind of competitive impact?

Back 67

all of the above

Front 68

Which type of e-business is most dependent upon the number of individuals having Internet access?

Back 68

B2C

Front 69

Which statement about Web 2.0 is true?

Back 69

the World Wide Web is used as a platform for sharing personal information

Front 70

A potential seller benefit from B2C applications is:

Back 70

all of the above

Front 71

Which statement about the usage of social media as a B2C platform is not true?

Back 71

blogs are being used to help "brand" a company or products

Front 72

Which of the following businesses have a Web site that promotes a sense of "community" by their consumers?

Back 72

both A and B

Front 73

Which of the following was NOT a pioneer in providing online customers with the ability to order customized products through their Web site?

Back 73

Blockbuster

Front 74

Which of the following was a pioneer in developing a superior online shopping experience for consumers?

Back 74

Amazon.com

Front 75

Which of the following is not an example of an online intermediary?

Back 75

Dell

Front 76

Providing customized content to the user based on the actual geographic location of their handheld device is a form of:

Back 76

M-commerce

Front 77

What term refers to web sites that were designed to be an initial point of access, or gateway, to other sites?

Back 77

Web portal

Front 78

In what industries are companies that serve as online B2B intermediaries more likely to have a sustainable business model?

Back 78

those with lots of buyers and lots of sellers

Front 79

Which is a major challenge that Facebook is continually facing?

Back 79

user trust for maintaining the privacy of their personal information

Front 80

Which of the following is NOT a difference in e-business after the U.S. dot-com meltdown when compared with before the meltdown?

Back 80

pure-play businesses no longer exist

Front 81

The 1999 end-of-year holiday season was considered a milestone in B2C e-business in the U.S. because online sales approached what percentage of total holiday sales?

Back 81

1%

Front 82

Which of the following is included in the 7Cs framework for evaluating B2C web sites by Rayport and Jaworski?

Back 82

all of the above

Front 83

Which of the following companies uses the Web for both B2B and B2C?

Back 83

both A and C

Front 84

Which of the following statements about Google is not true?

Back 84

none of the above

Front 85

Which of the following is an example of a "first mover" success not always being valid?

Back 85

Yahoo!

Front 86

Why would a consumer want to see a TRUSTe seal on a web site?

Back 86

sites that do not display this seal are not trustworthy

Front 87

Which of the following countries has a national policy that requires that all web sites be registered and in compliance with national guidelines about certain content?

Back 87

China

Front 88

The World Wide Web Consortium (W3C) is an industry consortium that oversees the assignment of domain names.

Back 88

FALSE

Front 89

An extranet is a private network operating within an organization that employs the TCP/IP protocol to provide information, applications, and other tools for use by the organization's employees.

Back 89

FALSE

Front 90

The Internet has its roots in ARPANET, a network of U.S. government and selected research and development firms in the private sector that grew to include educational institutions and other nonprofit organizations.

Back 90

TRUE

Front 91

According to the textbook, traditional U.S. retailers that had developed a multichannel capability appeared to have an online B2C advantage by 2005.

Back 91

TRUE