Mis Exam 2

Front 1

Virtual Teams

Back 1

work team composed of members that may be from different organizations and different locations that forms and disbands as needed

Front 2

Social Software

Back 2

Benefits - harness the wisdom of the crowd – collective intelligence, communicate, interact and collaborate in different ways
Consequences - privacy

Front 3

Synchronous vs Asynchronous communication

Back 3

same time vs. different time – 4 quadrents

Front 4

Collaboration Tools

Back 4

Electronic Communication (e-mail), Electronic Conferencing Tools (skype), Collaboration Management Tools (Google Docs)
Cloud based

Front 5

Network Effect

Back 5

the value of a network is dependent on the number of other users (e-mail, facebook, e-bay)

Front 6

Tagging

Back 6

manually adding metadata (data about data – describes data in terms of who what when where why) to media or another content

Front 7

Marketing through Social Media

Back 7

Types – viral – using the network effect to increase brand awareness using text messaging, images, or video clips.

Front 8

BI

Back 8

use of information systems to gather and analyze data from internal and external sources in order to make better business decisions.

Front 9

Purpose of BI

Back 9

Provides up to date, accurate, and integrated information to monitor business processes
Facilitate effective management of modern organizations
Allows for organizations to better respond to threats and opportunities

Front 10

Database Fundamentals

Back 10

DBMS – file Cabinet
Database – File Drawer
Record – file
One row – record
Attribute Types - Column Header
Attribute – a specific cell

Front 11

Metadata

Back 11

describes how and when and by whom a particular set of data was collected, and how the data is formatted

Front 12

Data Model

Back 12

map or diagram that represents the entities of a data model and their relationship

Front 13

Data Dictionary

Back 13

a document prepared by database designers to describe the characteristics of all items in a database

Front 14

Primary Key / Relational design

Back 14

identifier of the entity of the corresponding table, short, numeric, fixed

Front 15

Business Rules

Back 15

are captured by the designers of the database and included in the data dictionary to prevent illegal and illogical entries from entering the database; when designing a database, know what customer information to keep, or who has the authority to update data

Front 16

Ad Hoc Report

Back 16

manual report in an instant

Front 17

Scheduled

Back 17

Produced at predefined intervals – daily, weekly, or monthly – to support routing decisions

Front 18

Exception

Back 18

Reports that highlight situations that is out of the normal range

Front 19

Drill-Down

Back 19

Provide greater detail, so as to help analyze why a key indicator is not at an appropriate level of why an exception occurred

Front 20

Key Indicator

Back 20

Reports that provide a summary of critical information on a recurring schedule

Front 21

Soft Data

Back 21

textual news stories and other non-analytical information, involves text mining technologies or input from dedicated personnel, used to make decisions

Front 22

Hard Data

Back 22

facts and numbers, can be gathered from organizational databases and other systems, used to make decisions

Front 23

Core Business Processes

Back 23

activities within a value chain that process inputs and outputs, including inbounding logistics, operations and manufacturing, outbound logistics, marketing and sales, and customer service

Front 24

Order-to-cash

Back 24

process to selling goods and services and collecting revenue
Create customer records, check credit, create order, allocate stock, pick, pack and ship, prepare and send invoice, collect payment
o Functional Areas
 Marketing and sales
 Accounting and finance
 Manufacturing and operations

Front 25

Procure-to-pay

Back 25

ordering goods and services and paying for them
Negotiate price and terms, issue purchase order, receive goods, receive invoice, settle payment
o Functional Areas
 Supply chain management
 Accounting and finance
 Manufacturing and operations

Front 26

Make-to-stock/Make-to-order

Back 26

manufacturing goods
o Make to stock (inventory)
 Procure inputs, schedule production, production, quality control, stock product
o Made to order (send out to customer)
 Process order, design product, schedule production, production, quality control, ship

Front 27

Porter’s Value Chain - core and supporting activities

Back 27

o Core Business Activities - - focused on the actual value creation processes within the organization
 Inbound Logistics, Operations and Manufacturing, Outbound Logistics, Marketing and Sales, and Customer service
o Supporting Activities - don’t directly create value for the customer
 Administration, Firm Infrastructure, Human resources, technology development, Procurement

Front 28

Enterprise Systems

Back 28

information system that spans the entire organization and can be used to integrate business activities across departmental boundaries, including planning, marketing, sales.
Purpose - create competitive advantage by streamlining business activities within and outside a company

Front 29

Enterprise Planning Systems Goals for success

Back 29

Secure Executive Sponsorship – executives need to understand and buy into the ERP so decisions can be made
Get help from outside experts – consultants define functionality before selling to a vendor, need to leave so company does not rely on them, job to facilitate user learning
Throughaly train users – train users before system goes live to avoid drop in productivity
Take a multidisciplinary approach to implimintations - include personel from different departments and levels because enterprise systems effect the entire organization
Look beyone ARP – SOA (service-oriented Architecture) – break down large systems into individual components (services)

Front 30

ERP Core Components (internal Focus)

Back 30

1. Financial Management – accounting, financial reporting, performance management
2. Operations Management – components to simplify, standardize, and automate business procedures related to outbound logistics, product development, manufacturing, and sales and service
3. Human Resource Management – components to support employee recruitment, assignment tracking, performance reviews, payroll, and regulatory requirements

Front 31

ERP Extended Components (external Focus)

Back 31

1. Supply chain management
2. Customer relationship management

Front 32

ERP software

Back 32

Custom – industry specific customizations vs Off The Shelf – vanilla version, comes with the box

Front 33

Packaged Software - vanilla

Back 33

Off the shelf, may require significant configuration
Can customize the packaged version, divided into modules

Front 34

Custom Software

Back 34

Designed and developed exclusively for a specific organization
typically entails significant cost, and often creates a version that cannot be upgraded without reprogramming the customizations

Front 35

Packaged enterprise Software

Back 35

Typically Designed to operate with Industry Standard Best Practices (GAAP, governmental standards)
May not accommodate unique organizational practices, does not take uniqueness into account
Expensive to redesign

Front 36

Business Process Management

Back 36

Actively managing business processes
Using a structured approach - functions like process modeling, redesign, and improvement
May be ongoing
If companies have fallen behind their competition, a complete reengineering of the company may be necessary to make the radical changes necessary for it to be competitive again.
Typically costs underestimated
o Scope expanded – new additions to change
o Unexpected technical & organizational change management issues

Front 37

Hardware: switch

Back 37

is used to connect multiple computers, servers, or printers to create a network

Front 38

Hardware: router

Back 38

is an intelligent device used to connect two or more individual networks. When a router receives a data packet, it looks at the network address and passes the packet on to the appropriate network. Routers are commonly used to connect a LAN to a WAN, such as the Internet.

Front 39

Hardware: wireless access point

Back 39

transmits and receives wireless (Wi-Fi) signals to allow wireless devices to connect to the network.

Front 40

Hardware: wireless controller

Back 40

manages multiple access points and can be used to manage transmission power and channel allocation throughout a building.

Front 41

Input Devices

Back 41

Pointing devices (Mice, track pads, touchscreens), Keyboards, Barcode and scanners, Fingerprint readers, Eye-tracking devices for the disabled

Front 42

Storage

Back 42

Primary, secondary, removable

Front 43

Memory

Back 43

random access memory (RAM), read-only memory (ROM)

Front 44

Output Technologies

Back 44

Monitors
• CRT – cathode ray tubes: bulky, power intensive
• Newer – lcd, Oled (liquid crystal display)
• Electronic paper (readers)
Printers

Front 45

Output Devices

Back 45

Connect to networks or external devices
Analog, digital, and HDMI video ports
Ethernet
USB Ports
Older: serial, mouse, keyboard
New: Firewire, thunderbolt

Front 46

Computer Code/Language

Back 46

Binary – basic mathematics that drives computing, 1 and 0, use exponents to figure out, each placement of a 1 and a 0 is a bit, 8 is a byte.

Front 47

HTML - Common HTML Tags

Back 47

When to begin and end certain things
<b> start bold </b> end bold

Front 48

Packet Switching

Back 48

Messages are broken into packers which are send individually to the destination, receiving computer assembles message
Allows everyone to communicate at the same time

Front 49

Cable Media – wired media

Back 49

Twisted pair – one transmits info, one is grounded
Coaxial – shielded copper wire, shielding forces data to stay on wire
Fiber Optic – light, many tubes with beams of light, made of material that lets light bounce, but not go through, light doesn’t degrade

Front 50

Scripting Languages

Back 50

Language Application Description
Basic General Purpose Easy-to-learn language
C/C++ General Purpose Complex general purpose languages
COBOL Business Business-oriented transaction
FORTran Scientific Science, math, engineering
Java WWW Portable language
PERL WWW Predefined scripts based on what you do on a page

Front 51

Network Topologies

Back 51

shape of a network – star, ring, bus, mesh

Front 52

Operating Systems

Back 52

z/OS A proprietary operating system for large IBM mainframe systems
Unix A multiuser, multitasking operating system; commonly used because of its superior security
Windows By far the most popular in the world
Mac OS The first commercial graphical-based operating system, making its debut in 1984; the operating system of Apple computers
Linux An open source operating system designed in 1991 by a Finnish student; Linux powers about one-third of all Web servers

Front 53

Mobile Operating Systems

Back 53

Android Google’s Linux-based operating system for mobile devices
iOS Apple’s mobile operating system, previously named iPhone OS; also used on the iPod Touch and iPad