Mis Chapter 5 6 7 Review

Front 1

E-commerce is a new way of doncuting business, and as with any other new applicaton of technology, it presents both opportunities for____________ and potential

Back 1

improvement; problems

Front 2

Reasons for the sucess of UK based on line grocer Tesco

Back 2

profit marginof 8%, workers used to fill orders, orders routed directly from web site to store

Front 3

E bay is an example of what form of e-commerce

Back 3

C2C

Front 4

Business process that are strong candidates for conversion to e-commerce are those that are are ____________ and __________ and those that can make business more convenient for customers

Back 4

paper based; time-consuming

Front 5

the first business processes that companies convert to an e-commerce model were those related to ____ and _____

Back 5

buying and selling

Front 6

E-commerce requires the careful planning and integration of a number of

Back 6

technology infrastructure components

Front 7

This contains variable information and is built in response to a specific Web visitor's request

Back 7

dynamic pages

Front 8

An organization's transaction processing system must support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its

Back 8

products and services

Front 9

All transaction processing systems perform a set of basicdata processing activities. Name some

Back 9

data collection and data editing, data correction and data manipulation, data storage and document production

Front 10

The implemntation of the business resumption plan is called

Back 10

Disaster recovery

Front 11

The process of anticipating and minimizing the effects of disasters is called

Back 11

business resumption planning

Front 12

Implementation of __________ system enables a company to achiev numerous business benefits through the creation of a highly integrated set of systems

Back 12

Enterprise Resource planning

Front 13

Name some primary benefits of implementing ERP systems

Back 13

Elimination of inefficient systems, easing adoption of improved work processes, improving access to data for operational decision making

Front 14

The individual application modules included in an ERP system are designed to support the ____ _____, the most efficient and effective ways to complete a business process

Back 14

best practices

Front 15

E-bay is an example of

Back 15

c2c e-commerce site

Front 16

Two things that the web server hardware platform depends on are:

Back 16

the software that must run on the server and the volume of e-commerce transactions that must be processed

Front 17

The form of e-commerce with the greatest annual sales revenue is

Back 17

B2B

Front 18

______capture facts about the fundamental business operations of the organization; facts w/o which orders cannot be shipped, customers cannot be invoiced, and employees and suppliers cannot be paid

Back 18

Transaction processing systems

Front 19

____involves application-to-application communications of business data between companies in a standard data format

Back 19

EDI

Front 20

an example of a static web page?

Back 20

a photo of the company headquarters

Front 21

Business resumption planning focuses on 2 issues

Back 21

maintaining the integrity of corporate info and keeping info systems running until normal operations can be resumed

Front 22

___are software products that can follow a user's instructions and work on their own, they are frequently used to search for and identify sources of products on the internet

Back 22

Bots

Front 23

E-commerce software must support 5 core tasks name 3

Back 23

product configuration, catalog management, shpping cart facilities

Front 24

The process of anticipating and minimizing the effects of disastors is called

Back 24

business resumption planning

Front 25

Supply chain management is composed of 3 subprocesses including:

Back 25

demand planning
supply planning
demand fulfillment

Front 26

Good decision-making and problem solving skill are the keys to developing effective

Back 26

information and decision support systems

Front 27

The first stage of the decision-making process is the

Back 27

intelligence phase

Front 28

The final stage of problem solving

Back 28

monitoring

Front 29

a ______ model will find the best solution, usually the one that will best help the organization meet its goals

Back 29

optimization

Front 30

_____ is often referred to as a rule of thum. It is a commonly accepted guideline or procedure that usually finds a good solution

Back 30

heuristic

Front 31

THe ____must provide the right info to the right person i nthe right fashion at the right time

Back 31

MIS management information system

Front 32

What summarizes the previous day's critical activities and is typically available at the beginning of each workday

Back 32

key-indicator report

Front 33

Inventory control is a subsystem of the

Back 33

manufacturing MIS

Front 34

another name for the ______ MIS is the personnel MIS because it is concerned with activities related to employees and potential employees of the organization

Back 34

Human resource

Front 35

_____ are used when the problems are more unstructured

Back 35

DSS decision support systems

Front 36

The focus of a decision support system is on decision-making effectiveness when faced with

Back 36

unstructured or semistructured business problems

Front 37

What component of a DSS allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases

Back 37

the dialogue manager

Front 38

Specialized support systems, such as ____ and _____ use the overall approach of a DSS in situations such as group and executive decision making

Back 38

GDSS group decision support systems, ESS executive support systems

Front 39

In a GDSS, what approach or technique uses voting to make the final decision in a group setting

Back 39

nominal group technique

Front 40

What helps with joint workgroup scheduling, communication and management

Back 40

Groupware or workgroup software

Front 41

A _____ supports the actions of members of the board of directors, who are responsible to stockholders

Back 41

ESS executive support system

Front 42

ARtificial intelligence systems form a broad and diverse set of systems that canreplicate _____________for certain types of well defined problems

Back 42

human decision making

Front 43

rules of thumb arising from experience or even guesses

Back 43

heuristics

Front 44

An important attribute of artificial intelligence

Back 44

the ability to acquire a large amount of external information

Front 45

_____ involves mechanical or computer devices that can paint cars, make precision welds, and perform other tasks that require a high degree of precision or are tedious or hazardous for humans

Back 45

Robotics

Front 46

What branch of artificial intelligence involves a computer system that can simulate the functioning of a human brain

Back 46

neural networks

Front 47

A ____ is a combination of software and hardware that allows the computer to change how it funcitons or reacts to situations based on feedback it receives

Back 47

learning system

Front 48

Disadvantage of an expert system

Back 48

limitation to relatively narrow problems

Front 49

a _____ is a collection of software packages and tools used to develop expert systems that can be implemented on most popular PC platforms to reduce development time and costs

Back 49

expert system shell

Front 50

What stores all relevant information, data, rules, cases and relationships used by the expert system

Back 50

the knowledge base

Front 51

What is used in the development and use of expert systems

Back 51

fuzzy logic, use of rules, use of cases

Front 52

An important part of an expert system is the ____ which allows a user or decision maker to understand how the expert system arrived at certain conclusions or results

Back 52

explanation facility

Front 53

Virtual reality systems have the potential to reshape the interface between people and information technology by offering new ways to communicate information, visualize processes and

Back 53

express ideas creatively

Front 54

A ____ ____ ____ enables one or more users to move and react ina computer-simulated environment

Back 54

virtual reality system

Front 55

What type of virtual reality is used to make humans feel as though they are in a 3 dimensional setting, such as a building, an archaeological excavation site, the human antaomy, a sculpture, or a crime scen reconstruction

Back 55

immersive

Front 56

________ systems can help organizations and individuals achieve their goals

Back 56

special-purpose

Front 57

A __ is a smll, wearable special-purpose device developed by Accenture Technology used to continuously record interactions and store them for future recall

Back 57

PWA personal awareness assistant