Mis Chapter 4

Front 1

Systems enabling users to make micropayments and purchases on the Web, accumulating a debit balance on their credit card or telephone bill

Back 1

accumulated balance digital payment systems

Front 2

A graphic display on a Web page used for advertising

Back 2

banner ad

Front 3

An abstraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth.

Back 3

business model

Front 4

electronic sales of goods and services among businesses

Back 4

B2B electronic commerce

Front 5

electronic retailing of products and services directly to individual customers

Back 5

B2C electronic commerce

Front 6

An organizational department responsible for handling customer service issues by telephone and other channels

Back 6

call center

Front 7

Competition between two or more different distribution chains used to sell the products or services of the same company

Back 7

channel conflict

Front 8

Business model where the Web site is an extension of a traditional bricks-and-mortar business

Back 8

clicks-and-mortar

Front 9

Tracking data about customer activities at Web sites and storing them in a log

Back 9

clickstream tracking

Front 10

The use of digital technologies to enable multiple organizations to design, develop, build, and manage products collaboratively through product life cycle

Back 10

collaborative commerce

Front 11

Traking users movements on a Web site, comparing information gleaned about a user's behavior against data about other customers with similiar interest to predict what the user would like to see next

Back 11

collaborative filtering

Front 12

Consumers selling goods and services electronically to other customers

Back 12

C2C electronic commerce

Front 13

Currency that is represented in electonic form that moves outside the normal network of money

Back 13

digital cash

Front 14

Systems that extend the functionality of existing checking accounts so they can be used for online shopping payments

Back 14

digital checking

Front 15

Secure service for credit card payments on the Internet that protects information transmitted among users, merchant sites, and processing banks

Back 15

digital credit card payment systems

Front 16

Software that stores credit card, electronic cash, owner identification, and address information and provides this data automatically during electronic commerce purchase transactions

Back 16

digital wallet

Front 17

The removal of organizations or business process layers respinsible for certain intermediary steps in a value chain

Back 17

disintermediation

Front 18

Pricing of items bases on real-time interactins between buyers and sellers that determine what an item is worth at any particular moment

Back 18

dynamic pricing

Front 19

A system used for paying routine monthly bills that enables users to view their bills electronically and pay them through electronic funds trasfers from banks or credit card accounts

Back 19

electronic billing presentment and payment systems

Front 20

The direct computer-to-computer exchange between two organizations of standard business transactions, such as orders, shipping instructions, and payments

Back 20

electronic date interchange (EDI)

Front 21

The use of digital technologies, such as credit cards, smart cards, and Internet based payment systems, to pay for products and services electronically

Back 21

electronic paymeny systems

Front 22

Third-party Net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing

Back 22

exchanges

Front 23

Situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction processing more information essential to the transaction that the other party

Back 23

information asymmetry

Front 24

Payment for a very small sum of money, often less than $10

Back 24

micropayment

Front 25

The use of wireless devices, such as cell phones or handheld digtal information appliances, to conduct both business-to-consumer and business-to-business e-commerce trasactions over the Internet

Back 25

mobile commerce (m-commerce)

Front 26

A single digital marketplace based on Internet technology that links many buyers to many sellers

Back 26

net marketplaces

Front 27

Electronic payment system for people who want to send money to vendors or individuals who are not set up to accept credit card payments

Back 27

peer-to-peer payment systems

Front 28

Ad that opens automatically and does not disappear until the user clicks it

Back 28

pop-up ads

Front 29

Another term for a private industrial network

Back 29

private exchange

Front 30

Web-enabled networks linking systems of multiple firms in an industry for the coordination of transorganizational business processes

Back 30

private industrial networks

Front 31

Software that stores credit card, electronic cash, owner identification, and address information and provides this data automatically during electronic commerce purchase transactions

Back 31

digital wallet

Front 32

The removal of organizations or business process layers respinsible for certain intermediary steps in a value chain

Back 32

disintermediation

Front 33

Pricing of items bases on real-time interactins between buyers and sellers that determine what an item is worth at any particular moment

Back 33

dynamic pricing

Front 34

A system used for paying routine monthly bills that enables users to view their bills electronically and pay them through electronic funds trasfers from banks or credit card accounts

Back 34

electronic billing presentment and payment systems

Front 35

The direct computer-to-computer exchange between two organizations of standard business transactions, such as orders, shipping instructions, and payments

Back 35

electronic date interchange (EDI)

Front 36

The use of digital technologies, such as credit cards, smart cards, and Internet based payment systems, to pay for products and services electronically

Back 36

electronic paymeny systems

Front 37

Third-party Net marketplace that is primarily transaction oriented and that connects many buyers and suppliers for spot purchasing

Back 37

exchanges

Front 38

Situation in which the relative bargaining power of two parties in a transaction is determined by one party in the transaction processing more information essential to the transaction that the other party

Back 38

information asymmetry

Front 39

Payment for a very small sum of money, often less than $10

Back 39

micropayment

Front 40

The use of wireless devices, such as cell phones or handheld digtal information appliances, to conduct both business-to-consumer and business-to-business e-commerce trasactions over the Internet

Back 40

mobile commerce (m-commerce)

Front 41

A single digital marketplace based on Internet technology that links many buyers to many sellers

Back 41

net marketplaces

Front 42

Electronic payment system for people who want to send money to vendors or individuals who are not set up to accept credit card payments

Back 42

peer-to-peer payment systems

Front 43

Ad that opens automatically and does not disappear until the user clicks it

Back 43

pop-up ads

Front 44

Another term for a private industrial network

Back 44

private exchange

Front 45

Web-enabled networks linking systems of multiple firms in an industry for the coordination of transorganizational business processes

Back 45

private industrial networks

Front 46

Sourcing goods and materials, negotiating with suppliers, paying for goods, and making delivery arrangements

Back 46

procurement

Front 47

Business models based purely on the Internet

Back 47

pure-play

Front 48

Measurement of how many people a business can connect with and how many products it can offer those people

Back 48

reach

Front 49

The shifting of the intermediary role in a value chain to a new source

Back 49

reintermediation

Front 50

Measurement of the depth and detail on information that a business can supply to the customer as well as information business collects about the consumer

Back 50

richness

Front 51

The time and money spent locating a suitable product and determining the best price for that product

Back 51

search costs

Front 52

A credit-card-size plastic that stores digital information and that can be used for electronic payments in place of cash

Back 52

smart card

Front 53

Online communities for expanding users' business or social contacts by making connections though their mutual business or personal connections

Back 53

social networking sites

Front 54

Systems enabling consumers to make instant online payments to merchants and other individuals based on value stored in a digital account.

Back 54

stored value paymeny systems

Front 55

A business that aggregates content or applications from multiple sources, packages them for distribution, and resells them to third-party Web sites

Back 55

syndicators

Front 56

The tailoring of Web content directly to a specific user

Back 56

web personalization