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39 Cards in this Set

  • Front
  • Back

Digital Firm

nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enabled and mediated.

Business Processes

set of logically related tasks and behaviors that organizations develop over time to produce specific business results and the unique manner in which these activities are organized and coordinated.

Key corporate assets

intellectual property, core competencies, and financial and human assets-managed through digital means.

Time shifting

business being conducted continuously rather than in a "work day". work takes place in a global workshop, within national boundaries.

6 strategic business objectives

operational excellence, new products, services, business models, customer and supplier intimacy, improved decision making, competitive advantage, and survival.

Business model

how a company produces, delivers, and sells a product or service to create wealth.

Information technology IT

all hardware and software that a firm needs to use in order to achieve its business objectives.

Information system

technically as a set of interrelated components that collect process, store and distribute information to support decision making and control in an organization.


captures or collects raw data from within the organization or from its external environment


converts this raw input into a meaningful form


transfers the processed information to the people who will use it or to the activities for which it will be used.


output is returned to appropriate members of the organization to help them evaluate or correct the input stage.

Information systems literacy

Broader understanding of information systems, which encompasses an understanding of the management and organizational dimensions of systems

Computer literacy

focuses on knowledge of information technology.


achieve broader information system literacy. Behavior and technical issues.

Senior management

makes long-range strategic decisions about products and services as well as ensures financial performance of the firm

Middle management

carries out the program and plans of senior management and operational management and moniters the daily activities of the business.

Operational management

monitors the daily activities of the business.

Knowledge workers

engineers, scientists, or architects, create knowledge for the firm.

Business functions

specialized tasks performed by bus. organizations consist of sales and marketing.


fundamental set of assumptions, value, and ways of doing things, that has been accepted by most of its members.

Complementary assets

required to dervie value from a primary investment

Organizational and management capital.

Transaction Processing systems

computerized system that performs and records the daily routine transactions necessary to conduct business.

Business intelligence

contemporary term for data and software tools for organizing, analyzing, and providing access to data to help managers.

management information system

designates a specific category of info. systems serving middle management.

Decision-support systems

focus on problems that are unique and rapidly changing.

Executive support systems

help senior managment make decisions


information is delivered through

Supply Chain management

help manage relationships with their suppliers


deals with buying and selling of goods and services over the internet.

social business

use of social networking platforms

Information systems department

formal organizational unit responsible for information technology services.


highly trained technical specialists who write the software instructions for computers

Systems analysts

constitute the principal liaisons between the information systems groups and the rest of the organization!

Information systems managers

leaders of teams of programmers and analysts, project managers, physical facility managers, or database specialists.

chief information officer

leader of information system department

End User

outside of the group where applications are developed