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37 Cards in this Set

  • Front
  • Back
The process of continuously measuring system results, comparing those results to optimal system performance (benchmark values), and identifying steps and procedures to improve system performance.
Baseline values the system seeks to attain.
Business process
A standardized set of activities that accomplish a specific task, such as processing a customers' order.
Business-to-business (B2B) marketplace
Applies to businesses buying from and selling to each other over the Internet.
Buyer power
High when buyers have many choices of whom to buy from and low when their choices are few.
Chief Information Officer (CIO)
Responsible for (1) overseeing all uses of information technology and (2) ensuring the strategic alignment of IT with business goals and objectives
Chief Knowledge Officer (CKO)
Responsible for collecting, maintaining, and sitributing the organization's knowledge.
Chief Privacy Officer (CPO)
Responsible for ensuring the ethical and legal use of information within an organization.
Chief Security Officer (CSO)
Responsible for ensuring the security of IT systems and developing strategies and IT safeguards against attacks from hackers and viruses.
Chief Technology Officer (CTO)
Responsible for ensuring the throughput, speed, accuracy, availability, and reliabiltiy of an organization's information technology.
Competitive advantage
A product or service that an organization's customers place a greater value on than similar offerings from a competitor.
Raw facts that describe the characteristics of an event.
Effectiveness IT metrics
Measures the impact IT has on business processes and activities including customer satisfaction, conversion rates, and sell-through increases.
Efficiency IT metrics
Measures the performance of the IT system itself including throughput, speed, and availability.
Environmental scanning
The acquisition and analysis of events and trends in the environment external to an organization.
First-mover challenge
An organization can significantly impact its market share by being first to market with a competitive advantage.
Five Forces Model
Helps determine the relatives attractiveness of an industry. Includes 1) Threat of Substitute Products or Services, 2) Threat of New Entrants, 3) Buyer Power 4) Supplier Power 5) Rivalry among Existing Competitors
Data converted into a meaningful and useful context.
Information accuracy
Extent to which a system generates the correct results when executing the same transaction numerous times.
Information technology (IT)
Any computer-based tool that people use to work with information and support the information and information-processing needs of an organization.
Key performance indicators (KPIs)
Measures that are tied the business drivers.
Loyalty program
Rewards customers based on the amount of business they do with a particular organization.
Management information systems (MIS)
The function that plans for, develops, implements, and maintains IT hardware, software, and applications that people use to support the goals of an organization.
Private exchange
A B2B marketplace in which a single buyer posts its need and then opens the bidding to any supplier who would care to bid.
Response time
The time it takes to respond to user interactions such as a mouse click.
Reverse auction
An auction format in which increasingly lower bids are solicited from organizations willing to supply the desired product or service at an increasingly lower price.
Rivalry among existing competitors
High when competition is fierce in a market and low when competition is more complacent.
Supplier power
High when buyers have few choices of whom to buy from and low when their choices are many.
Supply chain
Consists of all parties involved, directly or indirectly, in the procurement of a product or raw material.
Switching cost
The costs that can make customers reluctant to switch to another product or service.
System availability
Number of hours a system is available for users.
Threat of new entrants
High when it is easy for new competitors to enter a market and low when there are significant entry barriers to entering a market.
Threat of substitute products or services
High when there are many alternatives to a product or service and low there are few alternatives from which to choose.
The amount of information that can travel through a system at any point in time.
Transaction speed
Amount of time a system takes to perform a transaction.
Value chain
Views an organization as a series of processes, each of which adds value to the product or service for each customer.
Web traffic
Includes a host of benchmarks such as the number of page views, the number of unique visitors, and the average time spent viewing a Web page.