Mis 213 Ch 6

Front 1

Decision Making Phase

Back 1

The first part of problem solving, including three stages, intelligence, design, and choice.

Front 2

Intelligence Stage

Back 2

The first stage of decision making, in which potential problems or opportunities are identified and defined.

Front 3

Design Stage

Back 3

The second stage of decision making, in wich alternative solutions to the problem are developed.

Front 4

Choice Statge

Back 4

The third stage of decision making, which requires selecting a course of action.

Front 5

Problem Solving

Back 5

A process that goes beyond decision making to include the implementation stage.

Front 6

Implementation Stage

Back 6

A stage of problem solving in which a solution is put into effect.

Front 7

Monitoring Stage

Back 7

The final stage of the problem-solving process, in which decision makers evaluate the implementation.

Front 8

Programmed Decision

Back 8

A decision made using a rule, procedure, or quantitative method.

Front 9

Nonprogrammed Decision

Back 9

A decision that deals with unusual or exceptional situations.

Front 10

Optimization Model

Back 10

A process to find the best sollution, usually the one that will best help the organization to meet its goals.

Front 11

Satisfaction Model

Back 11

A model that will find a good-but not necessarily the best-problem solution.

Front 12

Heuristics

Back 12

Commonly accepted guidelines or procedures that usually find a good solution.

Front 13

Scheduled Report

Back 13

A report produced periodically, or on a schedule, such as daily, weekly, or monthly.

Front 14

Key-Indicator Report

Back 14

A summary of the previous days critical activities; typically available at the beginning of each workday.

Front 15

Demand Report

Back 15

A report developed to give certain information at someones request.

Front 16

Exception Report

Back 16

A report automatically produced when a situation is unusual or requires management action

Front 17

Drill-Down Report

Back 17

A report providing increasingly detailed data about a situation.

Front 18

Financial MIS

Back 18

An information system that provides financial information not only for executives but also for a broader set of people who need to make better decisions on a daily basis.

Front 19

Profit Center

Back 19

A department within an organization that focuses on generating profits.

Front 20

Revenue Center

Back 20

A division within a company that generates sales or revenues.

Front 21

Cost Center

Back 21

A division within a company that does not directly generate revenue.

Front 22

Auditing

Back 22

Analyzing the financial condition of an organization and determining whether financial statements and reports produced by the financial MIS are accurate.

Front 23

Internal Auditing

Back 23

Auditing performed by individuals within the org.

Front 24

External Auditing

Back 24

Auditing performed by an outside group.

Front 25

Economic Order Quantity(EOQ)

Back 25

The quantity that should be reordered to minimize the total inventory costs.

Front 26

Reorder Point(ROP)

Back 26

A critical inventory quantity that determines when to order more inventory.

Front 27

Material Requirements Planning(MRP)

Back 27

A set of inventory control techniques that help coordinate thousands of inventory items when the demand for one item is dependent on the demand for another.

Front 28

Just In Time(JIT) Delivery

Back 28

A philosophy of inventory management in which inventory and materials are delivered just before they are used in manufacturing a product.

Front 29

Computer Assisted Manufacturing

Back 29

A system that directly controls manufacturing equipment.

Front 30

Computer Integrated Manufacturing

Back 30

Using computers to link the components of the production process into an effective system.

Front 31

Flexible Manufacturing System

Back 31

An approach that allows manufacturing facilities to rapidly and efficiently change from making one product to making another.

Front 32

Quality Control

Back 32

A process that ensures that the finished product meets the customers needs.

Front 33

Marketing MIS

Back 33

An information system that supports managerial activities in product development, distribution, pricing decisions, and promotional effectiveness.

Front 34

Human Resource MIS

Back 34

An information system that is concerned with activities related to employees and potential employees of an org., also called a personal MIS

Front 35

Accounting MIS

Back 35

An information system that provides aggregate info on accounts payable, receivable, payroll and many other apps.

Front 36

Geographic Information System

Back 36

A computer system capable of assembling, storing, manipulating, and displaying geographic information, that is, data identified according to its location.

Front 37

Ad Hoc DSS

Back 37

A dss concerned with situations or decisions that come up only a few times during the life of the org.

Front 38

Institutional DSS

Back 38

A dss that handles situations or decisions that occur more than once, usually several times per year or more. An institutional DSS is used repeatedly and refined over the years.

Front 39

Highly Structured Problems

Back 39

Problems that are straightfoward and require known facts and relationships.

Front 40

Semistructured or Unstructured Problems

Back 40

More complex problems in which the relationships among the pieces of data are not always clear, the data might be in a variety of formats, and the data is often difficult to manipulate or obtain.

Front 41

Dialogue Manager

Back 41

A user interface that allows decision makers to easily access and manipulate the DSS and to use common business terms and phrases.

Front 42

Model Base

Back 42

Part of a DSS that provides decision makers access to a variety of models and assists them in decision making

Front 43

Model Management Software

Back 43

Software that coordinates the use of models in a DSS.

Front 44

Group Support System(GSS)

Back 44

Software application that consists of most elements in a DSS, plus software to provide effective support in group decision making; also called group decision support system or computerized collaborative work system.

Front 45

Delphi Approach

Back 45

A decision making approach in which group decision makers are geographically dispersed; this approach encourages diversity among group members and fosters creativity and original thinking in decision making.

Front 46

Brainstorming

Back 46

A decision making approach that often consists of members offering ideas off the top of their heads.

Front 47

Group Consensus Approach

Back 47

A decision making approach that forces members in the group to reach a unanimous decision.

Front 48

Nominal Group Technique

Back 48

A decision making approach that encourages feedback from individual group members, and the final decision is made by voting, similar to the way public officials are elected

Front 49

Decision Room

Back 49

A room that supports decision making, with the decision makers in the same building, combining face-to-face verbal interaction with technology to make the meeting more effective and efficient.

Front 50

Virtual Workgroups

Back 50

Teams of people located around the world working on common problems

Front 51

Executive Support System(ESS)

Back 51

Specialized DSS that includes all hardware, software, data, procedures, and people used to assist senior level executives within the organization.

Front 52

Strategic Planning

Back 52

Determining long-term objectives by analyzing the strengths and weakness of the organization, predicting future trends, and projecting the development of new product lines.