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11 Cards in this Set
- Front
- Back
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Communication |
This is the key to building lasting relationships with clients and coworkers. |
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Client intake form |
Every new client should fill this out. This can prove to be an extremely useful communication and business tool. |
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5-15 min |
How long should a consultation be? |
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Needs assessment/show and tell |
When you help the client select the hairstyle pertaining to their lifestyle, hair type, and face shape you are subscribing to this kind of concept described in the 10-step consultation method |
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Client consultation |
The most important communication you have with your client is this – which will help you determine the clients needs to achieve desired results |
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Have a portfolio of your work on hand, have a swatch book. Have styling books. |
What tools should you use to put your clients at ease to show your technical abilities |
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Reflective listening |
Listening to the client & repeating in your own words what you think they are saying is known as what |
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Make the client happy |
If the client is dissatisfied with the service what is the number one step you should take |
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Maintain boundaries |
Dealing with conflicts that may occur with coworkers it is important to do what |
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Think of possible solutions. |
When bringing issues to your supervisor or manager you should do what |
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Being positive |
Approach your employee evaluation sessions with your manager by doing this… |
