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28 Cards in this Set

  • Front
  • Back

organizational behavior

interdisciplinary field dedicated to better understanding and managing people at work. Three levels of analysis are the individual, group and organizational. Draws aspects of psychology, sociology, statistics, political science etc.

Mcrgregors theory X/Y

Theory x: assumes managers are pesimistic, are negative as to how they view their employees.

Theory Y: Managerial mindset that holds positive mindsets about employees.


organizational culture dedicated to continuous improvement of customer satisfaction.

4 principles of tqm

1. do it right the first time.

2. listen and learn from customers and employees

3. make continuous improvement an everyday matter

4. build teamwork trust and mutual respect

e business

running the entire business via the internet and managing virtual teams.

net generation

Individuals who grew up with a varried perspective of the planet because of access to the internet.

Human capital

The productive potential of an indivudals knowledge and actions.

social capital

the productive potential of strong, trusting and cooperative relationships.


process of working with and through others to achieve organizational objectives effeciently and ethically.

11 skills exhibited by an effective manager:

1.clarifies goals and objectives.

2. encourages participation

3. plans and organuzes

4. has technical and administrative expertise

5. facilitates work

6. provides feedback

7. keeps things moving

8. controls details

9. recognize good performance

21st century managers

the replacing of ego centric managers vs. customer centered managers.

carrols global corporate social responsibility pyramid

Base: economic responsilbity

Layer1 :legal responsibility

layer 2: ethical responsibility

tip: philanthropic responsibility

moral erosion

the process of losing morality in regards to ethics in order to further advance ones career or the standings of a company.

7 general moral principles

1. dignity of human life.

2. autonomy.

3. honesty.

4. loyalty.

5. fairness.

6. humaness.

7. the common good.

sources of OB research

1. meta anlaysis

2. field studies

3. lab studies.

4. sample surveys

5. case studies


individual differences that set eachother apart in the work place. can include, race, religion, gender, etc.

4 layers of diversity

1. personality

2. internal dimensions

3. external dimensions

4. organizational dimensions

affirmative action vs. managing diversity

affirmative action strives to

Why its tougher for the ladies

women have more roadblocks in terms of advancing their careers.

1. men start at higher levels then ladies.

2. men start with higher salaries.

3. men move up the career ladder quicker

4. men had higher satisfaction overtime

race trends in the workforce minorities

minorities tend to lack collegiate education making it difficult to advance in the career field.

minorities tend to be paid less then caucasion counterparts

old people don't want to retire making it harder to hire new younger workers.

managerial implications of demographic diversity:

gender based diversity, work force needs to be diverse, different race, genders, religions age etc.

educate employees about differrnt cultures within the company.

social categorization theory

if a group is homogenous, it is more likely that the group will be friendly with each other. the group will function better with less diversity.

information/decision making theory

This theory proposes that diversity in the workforce helps to create a a better functioning workforce.

barriers and challenges to managing diversity

1.innacurate stereotypes and prejudice

2. ethnocentrism

3. poor career planning

4. negative diversity climate

5. unssoportive envronment for diverse employees

6. lack pof political savvy in the office

7. difficulty in balancing career and family issues

8. fears of reverse discrimination

9. the need to revamp organizational performance

10. resistance to change

roosevelts principles for managing diversity

1. include/exclude

2. deny


4. surpress

5. isolate

6.tolerate relationships

8.foster mutual adapatation

organizational culture

set of shared taken for granted implict assumptions that a group holds and determiens how it perceives thinks about and reacts to its various environments.

3 fundamental layers of org culture

observable artifacts, espoused values and basic assumptions

observable artifacts

physical manifestations of an organizations culture.